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Greenway Kia of Riverchase
Pelham, AL
562 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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562 Reviews of Greenway Kia of Riverchase
August 07, 2023
Mr. Harvey. Wasn’t sure if first name or last but he has without a doubt earned the Mr. in my book. Awesome professional get things done guy. A pleasure to do business with. without a doubt earned the Mr. in my book. Awesome professional get things done guy. A pleasure to do business with. More
by SGH
Employees Worked With
Harvey Hutchinson
August 01, 2023
I was visiting from Atlanta when my 2014 kia Sorento engine ceased. I called this dealership and spoke with Terrell Goddard. I explained what happen and he was very nice and had a lot of compassion ab engine ceased. I called this dealership and spoke with Terrell Goddard. I explained what happen and he was very nice and had a lot of compassion about my situation. He explained the process so I had a clear understanding of how it worked. Although I had my car towed to Atlanta for the repairs. Terrell exhibited excellent customer service. More
by thomasine001
Employees Worked With
Terrell Goddard
July 26, 2023
If you contact KIA customer care they will tell you to contact the dealership. When you go to dealership they will tell you contact customer care. I finally filed a claim with KIA customer care and it too contact the dealership. When you go to dealership they will tell you contact customer care. I finally filed a claim with KIA customer care and it took them 2 weeks to get back to me. Every time I spoke to someone they escalated my claim to someone else. I felt as if they were waiting me out or hoping I'd eventually give up. I traded a 2017 Mercedes SUV for a Kia sportage from xxxx. Biggest mistake of my life. Finally, Melissa from the KIA claims department calls me to inform me that the KIA is ready and has been repaired. .... 🙄... I arrive there and guess what? Riverchase Kia says the car isn't ready and they never spoke with Melissa. I have a screenshot of the email below. This is like a horror movie or a sick trick being played on me. At this point I've been out of car for 2 months paying insurance for a car I'm not driving and not even offered a rental car for my troubles. I've had enough! I finally see my 2017 Mercedes Benz that I traded in for this junk KIA and I tell them I want my car back and you guys can keep that KIA you've been trying to fix for two months. They send me a manager his name is Shaquille Johnson. He tells me in order to get my car back it's going to cost me $3,800. My response was you sold me a car that worked for a week. I traded in my Mercedes and payed you a difference of $7,500 I want my money back I don't want to pay to get my car back. Mr. Shaquille laughed at my pain and anger. I asked Shaquille Johnson if he found my situation funny.... He responds with yes. It took every bit of my soul not to strangle this man KIA has placed in management. I was able to walk away and not go to jail that Friday. I have posted a picture of the manager so you know exactly who laughs at a KIA customer after being sold a lemon at his establishment. I have another KIA that they serviced for an oil change and they can't even do that right. Look at the attached pictures. Please stay away from Riverchase KIA. They should not be business at all. Kia cars can be nice when they work. However, I have lost faith in the response from KIA customer care and how they handled selling me a lemon. I finally purchased my Mercedes back and I will stick with brands who actually stand by their vehicles and care to make the moment right.. and not try to profit from a customer's misery that they inflicted. More
by Learnem
Employees Worked With
Shaquille Johnson, and the Entire service department.
