Greenway Kia of Riverchase

High pressure/way over charged/non disclosures There was very high pressure to sign that day. Before I knew it, I had WAY over paid and had been told the terms would not be more than 72 months, but There was very high pressure to sign that day. Before I knew it, I had WAY over paid and had been told the terms would not be more than 72 months, but somehow mine is 75 months. I was not given the option of getting gap insurance, but I was charged $800 for it. That was never mentioned at all. All done with a smile on their face and a big thank you. I would never recommend this dealer and will go out of my way to NOT recommend them. The only follow up I received was a "sorry about that ", and no reply to my email showing other prices in my area that were much less. The actual salesman wasn't as bad as the "closer", finance manager. He just needed a sale. I received a generic response from Kevin Woody on this site, where he said he would love to have a another chance to make things right... I called him today and again, I got an "I'm sorry." Well that is just words they don't even mean and does nothing "to make things right ". More

Great place to buy your next ride Went to just look; the first time was looking for an SUV and they made us feel at home. We purchased what we what within 2 hours and for what we said Went to just look; the first time was looking for an SUV and they made us feel at home. We purchased what we what within 2 hours and for what we said we would pay per month. Nice people. Next carried SUV in for service, saw a used Ford Ranger. Talked to Teddy Frye while oil was being changed. Could not turn down what great offer he made us to drive away within 2 hours was a pickup. They have always stood behind what they say. Go by and give them a try, you will be glad you did. More

Very Good experince My experience at Riverchase KIA was wonderful.. He knew all about the cars and he told me up front anything I needed to know. He was very patience a My experience at Riverchase KIA was wonderful.. He knew all about the cars and he told me up front anything I needed to know. He was very patience and a real gentleman throughout whole time I was there. Oh! his name is Teddy Frye...Thank you so much Teddy ! More

Great experience When I walked into Riverchase Kia I wasn't sure what to expect. Mark Pierce was very helpful in getting me in the car that I wanted (a 2016 Kia Soul) When I walked into Riverchase Kia I wasn't sure what to expect. Mark Pierce was very helpful in getting me in the car that I wanted (a 2016 Kia Soul). I felt like he and the dealership went above and beyond to get me in the car. I wasn't sure when I walked in if I'd be leaving with the car or not. I did and couldn't be happier with my decision to purchase from Riverchase Kia. More

Best Dealer ever I went into Riverchase kia Lost and came home with an 2016 Kia Forte hatchback. .. My kids were so excited. It wasnt easy but Teddy was more than help I went into Riverchase kia Lost and came home with an 2016 Kia Forte hatchback. .. My kids were so excited. It wasnt easy but Teddy was more than helpful and patient. ... More

Easy and efficient! Mark Pierce made car buying simple! I really wanted an optima, but after being in it, it didn't have the head room I expected, no problem. Mark sugges Mark Pierce made car buying simple! I really wanted an optima, but after being in it, it didn't have the head room I expected, no problem. Mark suggested the Forte5, I thought what for? I bought the forte5 and thank goodness they were patient! This is a great location, strong team with can do attitude! If you need a car, give them a try! More

Helpful & Informative!! Lionel Lee was amazing. I absolutely detest car dealerships and car salesmen. Like to the point where after my first financed car, almost 10 years ago Lionel Lee was amazing. I absolutely detest car dealerships and car salesmen. Like to the point where after my first financed car, almost 10 years ago- I paid cash for any vehicle thereafter. Having moved in from out of state- and not having the most reliable transportation, we sold both our vehicles- and at the same time didn't realize that even the good credit stuff falls off your report. It put us in a bit of a bind and Lionel worked very hard and explained a lot more than any other car salesman ever has. I never felt like he pressured us to make a sale- and even though the most intelligent thing would have been to shop around? I really felt like I could trust Lionel!! When our payments came back higher than we wanted - he went through and explained why- then he gave us information regarding refinancing (when it would be best to do- even though we can do it anytime- he advised us the best time to consider it) - and he also explained how the "credit rebuilding program" which Kia offers- comes at a high interest rate - he told us why that was and everything! He was so informative I had very little to ask the actual financing department!! I genuinely believe that although- as a car salesman- I know they all want the sales - but Lionel took the time to make sure we understood why we were getting the kind of deal we were, and gave us a lot of advice regarding how to get everything to the point we had wanted to be at when we walked in the door ( the point we thought we were at honestly). I can tell you that as long as Lionel is at Riverchase Kia? We will be lifelong customers!! More

Fear of the unknown and faith to walk! I got a car! Wow! Let me setup my story so you can understand my Wow! So I had a car that was worth 9,000 and I owed 17,000. I went to Riverchase Kia I got a car! Wow! Let me setup my story so you can understand my Wow! So I had a car that was worth 9,000 and I owed 17,000. I went to Riverchase Kia b/c my mama advised me too. I pull up like well let's see. I drive around the place looking at the cars. In my mind I am doubtful. I park and get out and began walking through the cars. ( I always look at the smallest car) even though I am bigger than the car. Out comes Teddy Frye he begins to ask if I need assistance I explain my situation. He said I can help. (Again in my mind I'm like yeah Right) We sit there and I give him. License, check stub and he works out the numbers and says my manager is dealing with the bank lets go drive a car. (Again in my head I'm like NOOOOOOOOO because if I don't get approved I am going to be angry.) We drive I am in a white 2016 Kia Optima with 200 miles in it. Did I mention it was hybrid. So I am shifting from ECO to regular loving it. Mr. Frye is telling me all about the features. We get back to the dealership I am in love. So I wait probably five minutes and guess what I GOT APPROVED. NO LONGER DO I HAVE TO FILE BANKRUPTCY TO GET OUT OF LOAN. I have a car that is worth something to me... Tears began to stream down my face. Today I am an owner of a 2016 KIA OPTIMA HYBRID. THANKS TEDDY FRYE! SO IF YOU NEED A CAR BAD CREDIT, NO CREDIT, GOOD CREDIT, GO TO RIVERCHASE KIA AND ASK FOR TEDDY FRYE....... GO TEDDY GO TEDDY GO TEDDY!!!!! More

Great buying experience. Friendly - great customer service. I have purchased 4 vehicles (Optima, Soul, Forte and Rio) from this dealership and have a had great customer service before and after the sale on each I have purchased 4 vehicles (Optima, Soul, Forte and Rio) from this dealership and have a had great customer service before and after the sale on each. jw More

Great! Got in, got out, fast service. Salesman was friendly and thorough in his work, and in selling the car. If I needed another car, I would consider thi Got in, got out, fast service. Salesman was friendly and thorough in his work, and in selling the car. If I needed another car, I would consider this place again. More