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Greenway Kia West - Service Center

Orlando, FL

4.2
1,617 Reviews
Call Service Center (844) 706-0067

1,617 Reviews of Greenway Kia West - Service Center

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September 27, 2023

Terrible customer service. Sat for over 3 hours for a oil change and Tire rotation. After making a appointment. Then had a rude person on the phone treat me like a kid. Then More

by braveschic1623
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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Sep 29, 2023 -

Greenway Kia West responded

I'm really sorry to read about your experience. Waiting for 3 hours, especially after making an appointment, is not the level of service we aim to provide and I apologize if our team was anything less than courteous during your interaction over the phone. We'd like a chance to make things right - please reach out directly so we can address these issues properly. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 27, 2023

Was great nice people’s on time thanks guys wait time was less then expected More

by gresham24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mac Cumbur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Gresham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Ahumada, Javier Rodriguez
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Sep 28, 2023 -

Greenway Kia West responded

It was our pleasure to serve you in such a friendly and efficient manner! Thank you for the excellent review and for trusting Greenway Kia West with your business. Have a wonderful day and we hope to see you again down the road!

September 26, 2023

Excellent Customer Service Great Attention I Definitely Recommend this Dealership For Make a Great Experience More

by raypazp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Paz
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Sep 26, 2023 -

Greenway Kia West responded

We're delighted to know you had an excellent experience at Greenway Kia West! Your recommendation means a lot to us. Thanks for sharing your review and we hope to see you again soon!

September 26, 2023

Friendly Staff. Great customer service. Clean dealership. Fast service. I am pleased with the work that was done on my vehicle. More

by AWAIOFLYFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Addison
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Sep 27, 2023 -

Greenway Kia West responded

We're delighted to know you had a positive experience at Greenway Kia West! Our team works hard to provide top-notch service in a clean, efficient environment. Thanks for trusting us with your vehicle's service!

September 25, 2023

Great customer service the lady in the front was great help with assisting me with all the needs I had and asked about getting an oil change I think her name Jessica the one in the middle or three desk t More

by missdivinediva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Jesenua idk Spanish n pretty
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Sep 25, 2023 -

Greenway Kia West responded

We're so glad to know that you had a great experience with our team at Greenway Kia West, especially Jessica! We always strive to provide top-notch service. Thank you for choosing us for your oil change needs!

September 25, 2023

All the service very good. Pending to arrive the handle replacement. Thank you for the follow up More

by alejandra.juarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Williams - Service Mantainance
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Sep 25, 2023 -

Greenway Kia West responded

Thanks for sharing your feedback with Greenway Kia West, Alejandra. We are committed to clear communication and timely follow-ups, and we invite you to reach out if you need anything else from our team regarding the handle replacement. Have a great day!

September 25, 2023

I had a great experience with the service department Gabriel and Mark are the best More

by lgolding03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Torres
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Sep 25, 2023 -

Greenway Kia West responded

Thank you for sharing your 5-star experience with Gabriel and Mark at Greenway Kia West! Have a great day!

September 25, 2023

Service was excellent as usual. I always get impeccable service from David . Always great doing business with him . Thanks once again . Ron Curtis More

by ronaldcurtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2023 -

ronaldcurtis responded

Thanks Ron

Sep 25, 2023 -

Greenway Kia West responded

Thank you so much for this 5-star review of Greenway Kia West! We appreciate your shoutout to our wonderful team. Safe travels!

September 25, 2023

Todo muy bueno, excelente atención desde la llegada hasta la entrega de tu vehículo, todo bien More

by lemmarrero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Paz
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Sep 25, 2023 -

lemmarrero responded

Excelente toda la estadía

Sep 25, 2023 -

Greenway Kia West responded

Gracias por la reseña! Apreciamos el apoyo y esperamos volver a verle en Greenway Kia West!

September 24, 2023

Very friendly offering beverages and snacks while waiting for car service. Nice touch since it was done personally not just Left for self service More

by richardpohl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barroso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Moore
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Sep 25, 2023 -

Greenway Kia West responded

Richard, we're glad to know you appreciated our top quality service during your visit at Greenway Kia West. We strive to make our customers feel comfortable while they wait. Thanks for sharing!

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