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Greenway Kia West - Service Center

Orlando, FL

4.2
1,619 Reviews

1,619 Reviews of Greenway Kia West - Service Center

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October 08, 2023

It’s very clean and very nice professional who doing good job in their mechanical work More

by rudyj15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel in service
Oct 09, 2023 -

Greenway Kia West responded

Thank you for choosing Greenway Kia West. We appreciate your support!

October 08, 2023

Awesome Customer Service finished on time waiting room was pleasant and clean employees were very friendly and professional More

by VIVIANHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Pinilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Patino
Oct 09, 2023 -

Greenway Kia West responded

Vivian, we're delighted to know you enjoyed your visit at Greenway Kia West. Our team always aims for top-notch service in a comfortable environment. Thanks for the review!

October 06, 2023

Great service moreover I didn’t make a booking. Next service I gonna make booking More

by germanmespinoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mac Cumbur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Barroso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Greenway Kia West responded

We're delighted we could welcome you to Greenway Kia West even without a booking! If there's anything we can assist you with next time, please feel free to reach out. Until then!

October 06, 2023

The service team are very carefully, especially Gabriel Torres, he is the best. Everything was perfect More

by jbeltran__5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Torres
Oct 09, 2023 -

Greenway Kia West responded

Thanks for the shout-out! We're glad to know Gabriel and our service team at Greenway Kia West made your experience a great one.

October 06, 2023

Great service, Tony was great as always. Love doing business with them. Will keep coming there for service More

by Dr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keniyah attidore meyers
Oct 09, 2023 -

Greenway Kia West responded

We're thrilled Tony has consistently welcomed you with fantastic service that's helped earn Greenway Kia West your loyalty! Thank you for all your support!

October 05, 2023

They took great care of me and my car. Problem diagnosed and fixed quickly, and a loaner car provided when it became necessary. Thanks! More

by DICAPPELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept, Tony (I think)
Oct 06, 2023 -

Greenway Kia West responded

We're glad to know you had a positive experience with us at Greenway Kia West! It's our priority to provide efficient service and ensure your vehicle is in top shape. Thanks for the review, we appreciate it!

October 03, 2023

My service advisor was great and kept me in the loop about my cars issue. He also made sure I could contact him if I had any questions. More

by SANDFU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty
Oct 03, 2023 -

Greenway Kia West responded

We're glad to know our service advisor was able to keep you updated and provide the assistance you needed at Greenway Kia West. We always aim for open communication with our customers, so it's great that we hit the mark! Thanks for your review!

October 03, 2023

Disregarded my complaint because they could not find the problem without taking a little extra time and effort, and went on to perform a service not agreed to while doing nothing about the initial problem. More

by Ltec73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Foster
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Winsel Williams
Oct 04, 2023 -

Greenway Kia West responded

It's hard to receive such a low rating. We strive for thoroughness and customer satisfaction, and I'm sorry that we didn't meet those expectations this time around. I want to ensure your concerns are properly addressed moving forward. Please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

October 03, 2023

Took vehicle for A/C service, repair was not done correctly and had to have it towed back to Orlando. Tow bill was $300 dollars and dealership would not refund for their terrible repair that had to r More

by Robkeenan1119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier Rodriguez
Oct 04, 2023 -

Greenway Kia West responded

I'm really sorry to hear about your experience. It's our goal to provide effective repairs and exceptional customer service, so it's disappointing that we didn't meet those expectations this time around. We'd like the opportunity to make things right for you - please reach out directly when you can. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

October 02, 2023

El servicio fue excelente la atención del personal excepcional la sala de espera estuvo confortable More

by Carmen Mendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayo Pulido y Marrero
Oct 03, 2023 -

Greenway Kia West responded

Nos alegra que haya disfrutado trabajando con nuestro equipo, Carmen! Apreciamos su preferencia y esperamos verle nuevamente para otra visita de servicio excelente y cómoda a Greenway Kia West!

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