Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Greenway Kia West
Orlando, FL
3,552 Reviews
Discover the Greenway Kia West Difference – Orlando’s Trusted Kia Destination
At Greenway Kia West, we’re committed to delivering a better way to buy and own a vehicle. Located in the heart of Orlando, our dealership proudly offers an exceptional lineup of new Kia models and quality pre-owned vehicles—backed by transparent pricing and a customer-first approach.
As a proud member of the Greenway Automotive Group, we combine the buying power of a national network with the personalized service of a local dealership. Whether you’re shopping for a fuel-efficient commuter, a family-friendly SUV, or need trusted maintenance and repairs, our expert team is here to help every step of the way.
From flexible financing options to certified Kia service and genuine parts, everything we do is designed to give you peace of mind and value long after you drive off the lot.
Visit us today and see why more drivers across Orlando and Central Florida choose Greenway Kia West—where your journey starts with confidence.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,552 reviews
August 30, 2012
It was great. It took me some time to decide on the car model, but once I was sure of it, the whole team of Orlando Kia West executed the purchase process quickly.The experience we had at Orlando Kia West model, but once I was sure of it, the whole team of Orlando Kia West executed the purchase process quickly.The experience we had at Orlando Kia West was excellent and efficient. Michael was not only just knowledgeable, but he was very committed to providing high quality service. I love my new car! More
by ladybuglover123
Employees Worked With
Michael Neura
August 30, 2012
This is our second vehicle with this dealership. We had Hitcham on our first vehicle 3 years ago, and he was excellent. He's in finance now, we met Anas he was a delight to work with. It was such a great e Hitcham on our first vehicle 3 years ago, and he was excellent. He's in finance now, we met Anas he was a delight to work with. It was such a great experience, he was profesional and knowledgable. We were in an out in a very reasonable time. We got a great deal and love our new car. We have mentioned him and the dealership to our friends an family. More
by fmvaldes03
Employees Worked With
August 29, 2012
We went to the KIA dealership not knowing much about their cars. Andrey was super helpful. He went above and beyond to show my partner and myself the cars that we wanted to look at and show us all the f their cars. Andrey was super helpful. He went above and beyond to show my partner and myself the cars that we wanted to look at and show us all the features they had to offer. After a test drive we decided to go with the KIA Sportage. Our experience with Orlando KIA west and especially Andrey was exceptional. We are very happy with our car and would recommend them to anyone. So if you ever need a car, go to Orlando KIA west and ask for Andrey. More
by Mickeymouse66
August 29, 2012
As I had all my research completed on the SXL, Anas did not have to go into the car specifics and I was appreciative that he knew from the outset that I merely was looking for a competitive deal to the Kia not have to go into the car specifics and I was appreciative that he knew from the outset that I merely was looking for a competitive deal to the Kia East price as well as the Hyundai Sonata. He came through with flying colors as we reached an excellent deal on the car, and he was extremely accessible, even after store ours (via text) in answering all my additional questions and even running additional numbers. It was a seamless process with Anas and even post purchase, made me feel like he would always be available for any questions or concerns about the purchase. I would strongly recommend both the dealership and Anas to my friends and colleagues, which is important to me, since i onl own Kias (Optima and the Sorento). Thanks for your great customer service Anas! Robert D, proud owner of the coolest car ever. More
by rdobrower
Employees Worked With
August 29, 2012
At first I had went onto KIA online and shopped around for cars on the lot and had a few interests of my own that I have selected and went to KIA City off of Orange Blossom Trail which had very poor servi for cars on the lot and had a few interests of my own that I have selected and went to KIA City off of Orange Blossom Trail which had very poor service and did not help at all for what I was looking for. Then I was directed to Orlando KIA West where there were a few cars that I would be interested in. Arriving there I was greeted by general manager Anaz Lazaar where he showed me a few used cars that were on sale. (Now let me say this, one thing I hate most about dealerships is the whole "gauntlet" feeling where everyone bothers you all at once trying to sell you a car right then and there. Not here, they were very generous of helping us but as well as taking time for me to check each car out. I didnt not feel like I was being bombarded by salespeople here.) Anaz took the time to check out certain prices for each car as well as give us price options, then I came across a 2007 KIA Sportage, only 70,000 on the tank selling for $10,000 which was definitely in my price range. Instantly I fell in love with the car and he helped me out so much in narrowing my price down as well as checking the car for all of its services done to it. I noticed a nail in one of the tires and they replaced all of the tires, also the windshield had a few key-mark scratches on it and so they replaced it for me as well as check my brakes, my transmission and everything for free. I was very satisfied in the service I was given while visiting Orlando KIA West, they even filled up my tank for me as I drove out of the lot with the car that night. He even went above and beyond for my mother when she wanted one of the commercial stuffed hamsters in a green sweater on top of purchasing this car, he pulled some strings and was able to get her one. Today, the car runs very smooth and I plan to go back in two years to purchase a brand new car, which I hope by then, it will be a new green KIA Soul! Thank you Anaz, you are awesome my friend! More
by dncrboy
Employees Worked With
August 28, 2012
I have had the best car buying experience at Orlando KIA! As soon as we arrived, we were greeted by the friendly staff. Our salesman, Andrey, was knowledgeable, considerate of or budget and needs, with great As soon as we arrived, we were greeted by the friendly staff. Our salesman, Andrey, was knowledgeable, considerate of or budget and needs, with great personality and a sense of humor. It was a delight working with him! We came back and bought another car from him a week later. More
by angelika.romani
August 07, 2012
I would recommend this dealership, as it has great customer service. The sales employees do not seem like they are out to get your money. They work with you in every aspect while being seemingly genui customer service. The sales employees do not seem like they are out to get your money. They work with you in every aspect while being seemingly genuine and honest. More
by tennischick4993
July 30, 2012
Majdi Jlaiel, was our salesperson. I would give him all 5's for the 2 cars we bought. He was very professional and worked very hard to get us the car we wanted on both sales. He was great! Where my 1's com 5's for the 2 cars we bought. He was very professional and worked very hard to get us the car we wanted on both sales. He was great! Where my 1's come in would be with finance and the managers. My first car I bought a brand new 2013 Kia sorento sx v6 with the highest package. I added gap and the extended warrenty. I was driving from Ocala which is about 1 1/2 away. I drove down a total of 3 times. The third time was to pick up the car. We were told to bring $2,000 as a down payment and we would be set. I called when I was about an hour away to make sure they would still be open and able to do the deal, as I was going to arrive about 30 minutes to closing. I talked to the manager John and was told it was fine. Nothing more.. once I arrive.. I am told that we are going to need to put an additonal $1000.00 down. Which, this was never said to me over the phone! I was pissed. I new this was added because they new I would just pay it, since I had dealt with this deal for 3 days and had driven so far. I ended up talking him down to $500.00. So my new down payment was $2500.00. Thought that was really low and a dirty way to do business. I ended up totaling my car 1 1/2 months after purchasing. So after this happened. I went down back to Majdi Jlaiel. and bought the same car again. I really liked how he did service, and wanted to give him the sale, even though I really didnt want anything to do with finance or John. After purchasing the 2nd car (over $80,000 in car sales) we found out that the GAP we had purchased was never transfered over to Resource. (the GAP company). I went into the dealership on July 29th and verified that GAP was on my last car, and it was. So July 30th at 11:30, I call the dealership and ask them to call and handle the issue of them not transfering the GAP papers over to Resource. As I have 3 children, own my own business and work a night job. So I do not have time to be dealing with THEIR mistake. I was told I would be called back. I never heard anything for a few hours. So I call back.. and so and so all day talking to the people listed above. By 5:30 I called and was talking to Juan. Who was acting like he did not care about anything that was going on. Kept telling me he was to busy.. So I was becoming a little irrate at this point. I told him I had spent $80,000. dollers at his dealership and that he needed to treat me like a valued customer. He would interupt everything I was saying and said that he was going to transfer me to someone else. I told him no, I wanted this handled now. He then started laughing and then hung up on me. I then called back and a receptionist answered. I told her I had been laughed at and hung up on, by Juan and that I wanted to speek to his manager. She informed me that the manager would need to call me back. I said no, I will wait, as nobody has seemed to be able to call me back all day (since 11:30am). She then hung up on me. So I call back again, and get a different receptionist. I told her what was going on and she transfered me to John ( the manager that helped us with our first car). (By this point. I was about ready to drive down to this dealership and tell them to keep their car.. I was threw) So John gets on the phone and I start telling him everything thats going on. Meanwhile, he is interupting everything I am saying.. Which I will admit I was almost yelling. But he told me that I need to calm down and its not his fault that I totalled my car. which I inform him that it is not MY fault, that he never transfered my paperwork, and now I have been dealing with an issue they should have already handled, since 11:30am. He then tells me hes been so busy and sold 11 cars today, so hes been to busy to deal with my issue. WOW! THANKS.. ITS NOT LIKE I'VE BEEN BUSY OR ANYTHING. I MEAN I'VE BEEN TRYING TO GET YOU'R MISTAKE CORRECTED ALL DAY. BUT THATS SO NICE TO HEAR THAT I'M JUST NOT IMPORTANT ENOUGH, AND YOU'VE JUST BEEN TO BUSY TO HELP ME TODAY. He then interupts me again.. and tells me I need to calm down over and over, while he just keeps saying that I need to learn respect. Respect is something the 3 listed above should learn. Calling your customer back when you tell them you will, not interupting your customer, and trying to get the mistake you made corrected, instead of saying your to busy to help me with it. Would be respect. Orlando Kia West is lacking respect!! This issue is still not resolved as I write this. As John informed me that he would need to "call me back". Something I have been told about 9-12 times today. Besides the 2 times I was hung up on. I believe there is a huge lack of respect at this dealership. Not only was I stupid enough to come back, as they scammed me with money the 1st time. But I honestly should have handled this GAP issue and went to a different dealership to purchase my second car. When you spend over $80,000 at one dealership. They should at least treat you with enough respect to handle an issue that was their fault. Not at all mine. As well as call me back when they say they will. Also, to Juan and the receptionist. I have never been laughed at and hung up on. I will not only write a review here. But anywhere I can find a place to write one. Juan has the worst customer service as well as the receptionist. I will never be back to this dealership. This is the last KIA I will ever buy. Thanks to Juan and the receptionist. More
by tm898510
Employees Worked With
Isham (sp?) John (manager) juan
July 05, 2012
I walked into the Orlando Kia West location and the first person I met was Rick Gerhardt, he was standing at the desk ready to serve me. As I prepared myself for this new purchase, I was not only pleased wi person I met was Rick Gerhardt, he was standing at the desk ready to serve me. As I prepared myself for this new purchase, I was not only pleased with the selections, but I was also pleased with the saleman as well. Rick had the knowledge and answers to all of my questions without hesitation. He made me feel comfortable in knowing that I was making the right selection. I told him what I was looking for, the color, and the style. Rick took that information and ran with it. I also explain to him that if I was not approved based on my own merits let me know and let me go home. Rick gave me a confident look and said, I'll be back with your answer soon. Shortly after our conversation, Rick came back to congratulate me on being a new car owner and I am so very pleased with my New 2013 Kia Sorento. Rick, I want to thank you and Mr. Oludaren for being so patient, understanding and helpful toward me as I was purchasing my new vehicle. You two are the best and yes, I will recommend you again and again. I will look for the both of you when I return there for my oil change soon. Take care and don't stop being the helpful and kind gentle men that you both are. My God continue to bless you and your families. Ms. Bea Wright More
by MsBeaWright
Employees Worked With
Rick Gerhardt
June 20, 2012
I am a very satisfied new owner of the Kia Optima. Rick Gerhardt was our sales consultant and he is top notch! My fiance and I wanted to take our time in making the right purchase for our next car and Rick Gerhardt was our sales consultant and he is top notch! My fiance and I wanted to take our time in making the right purchase for our next car and Rick was patient, informative, and not pushy like many sales guys! Rick delivered exactly what we wanted at an affordable price. I have had several Nissan's previously and have been disappointed by the local Orlando dealerships. Nothing compares to the service you get at Orlando Kia West. I would recommend Rick to everyone and I will definitely continue to keep my business with Orlando Kia West in the future. More
by JDSTR05
Employees Worked With
Rick Gerhardt, Rick Gerhardt
