Greenway Kia West

Everyone worked hard to get me what I needed to leave happy. And even after I agreed to terms, they were able to get me an even better deal. happy. And even after I agreed to terms, they were able to get me an even better deal. More

Donnie Wilson was a very awesome salesman he got us an awesome deal on a new kia soul i would highly recomend him to be your salesmen because he knows how to take care of a customer. David Andrews was a v awesome deal on a new kia soul i would highly recomend him to be your salesmen because he knows how to take care of a customer. David Andrews was a very good finanical adviser and he told use everything to a tee and also had alot to do with the awesome deal we got . they are very polite and helpful in the jobs they do thanks orlando kia west for a awesome vehicle that i love. More

As a repeat customer I can highly recommend this dealership. The sales staff is knowledgeable and helpful. The selection is good and the purchase process is rather smooth. dealership. The sales staff is knowledgeable and helpful. The selection is good and the purchase process is rather smooth. More

Salesman: Donnie Wilson I am very happy with the purchase Salesman: Donnie Wilson I am very happy with the purchase of my new Kia Optima and Donnie Wilson did a great job assisting me with my purchase. I appr Salesman: Donnie Wilson I am very happy with the purchase of my new Kia Optima and Donnie Wilson did a great job assisting me with my purchase. I appreciate the fact that he went above and beyond to find exactly the car that I was looking for. I had already done my homework and knew what I wanted. I felt Donnie respected the fact and didn’t pressure me into buying something else which is what I have experienced in the past by other dealers and their sales people. I like his no pressure no song and dance approach, he simply listened to what my wants and needs for my new car and he delivered just that! I would definitely buy another car from Donnie and I will recommend him. Finance Manager: David Andrews David did a good job with the financing aspect but dropped the ball when he ignored my phone calls and emails. On 9/24/13 I went to pick up my car, when they put the decal on my tag they forgot to give me my registration. I wasn’t bothered by that… it was a simple honest mistake. What bothered me was what happened after. The day after I picked up the car 9/25/13 was when I realized that they forgot to give me my copy of the registration. That same day 9/25/13 I emailed David right away informing him of the matter and asking if he would please email or mail me the copy. I also called numerous times and left voice mail messages at his office phone and on his cell # and with the receptionist. He never responded to my emails or my calls. I called again numerous times on Saturday 9/28/13 left messages again on the phone and with the receptionist, I believe her name is Magen or something starting with M…again no response. Called again on Sunday 9/29/13 spoke to the receptionist and explained to her again that I have been trying to get this resolved since 9/25/13 and he was not returning my calls. She assured me that she would have him call me back that same day before 7pm and she would also call me to confirm that he got the message and to let me know whether or not the registration would be mailed to me or if I would have to pick up in person. But again neither he nor she called me back. Receptionist: Jackie I called again on Monday 9/30/13 this time the receptionist I spoke with “Jackie” was very helpful very professional and customer service oriented. I explained everything to her and she apologized for the inconvenience and assured me that she would have David call me before nine and if she couldn’t get him she would have the manger call me. Sure enough she is a woman of her word. David finally called within 20-35mins. He apologized and said that he would have the registration ready for me to pick up on 10/01/13 and if I wanted to pick it up he would compensate me for the inconvenience he had caused with a full tank of gasoline. I agreed and asked him what time he’d be there. He stated that he would be at the office after 11am and that I could stop by any time after 11:00am. So on Tuesday 10/01/13 I called at around 1:00-1:30 to let him know I was leaving my office and heading over to pick up the registration form, he didn’t answer so I left a message. When I got there he was gone…and you would think he’d at least let someone know that I was stopping by and leave the form at the front desk for me but no, not even that! All I had was a simple request…please give me a copy of my registration form, Not the decal but the registration form! The decal was already on the license tag. At this point I was ready to call corporate. I took time away from work to go get this done and over with and again he dropped the ball. This is extremely poor customer service. I cannot believe how irresponsible David is. Doesn't he know that you don't stop providing good customer service after the sale is done? Doesn't he realize that more business comes from referrals or word of mouth than anything else? Sales Consultant: Jorge Mercado Finance Director: Alberto Ahumada I was ready to never refer anyone to this dealership ever!! Until another gentleman by the name of Jorge Mercado and Donnie Wilson came to the rescue. They spoke to the Director of Finance Mr. Alberto Ahumada whom was also very helpful very customer service oriented and professional. Together they got my problem solved with in minutes! Team Work!! I hope the rest of your employees follow the example of these gentlemen and of Jackie. You have a great product but some work is much needed in your customer service with some of your employees. I hope that the rest of your Kia dealerships do not practice the same poor customer service. I would refer friends, family members or my clients but only if they can be assisted by Donnie Wilson, Jorge Mercado, Alberto Ahumada and Jackie. More

Patricia was by far the most helpful car sales manager that I have EVER come across. She sat down with me and was really able to help me figure how to get the payments where I wanted them to be. She was a that I have EVER come across. She sat down with me and was really able to help me figure how to get the payments where I wanted them to be. She was able to help me figure out the BEST option for me, my budget, and my situation (being upside down in equity on a car that was NOT worth the price). Hicham was also able to make the process super fast, easy to understand, while maintaining amazing customer service standards. A+ for this dealership for sure. More

The employees involved in my purchase where exceptional. They were not only extremely professional, but each individual involved were incredibly very knowledgeable within their job description. Each of the They were not only extremely professional, but each individual involved were incredibly very knowledgeable within their job description. Each of them performed the duties to the highest standards. I never anticipated the process of purchasing my first new vehicle could be such a positive experience. Initially walked in there with much apprehension and ambiguity. But, throughout the process all of my insecurities were reassured. There professionalism was outstanding and impressive. They each equally made me feel as an individual and not just a dollar bill. There are not enough adjectives to describe my experience but excellent, excellent, excellent. I am proud to have joined the KIA family and I look forward to my future purchases.with your quality employees, superb services and products. they each deserve some sort of plaque for recognition of their performance. I LOVE ORLANDO KIA WEST!!!! I will stick to KIA till the day I die. More

Let me start by saying that I have been in the Banking/Financial/Customer Service field for 37 years and my knowledge makes me a very difficult customer. Upon arrival I was greeted by Gemoi Ellias Banking/Financial/Customer Service field for 37 years and my knowledge makes me a very difficult customer. Upon arrival I was greeted by Gemoi Elliassaint. Gemoi became my sales rep. Gemoi was very professional and knowledgeable. After working with me on my deal for a 2013 Kia Sportage intervention by the Sales Manager, Jonathan Daniel, was needed. Jonathan was also very knowledgeable, professional, courteous and most of all patient. From this point on it was smooth sailing. A deal was made and I was referred to David Andrews who handles the financing paperwork and extended warranty. Again, no matter how difficult I was, David never lost his composure and worked with me until a mutual agreement was reached. I have purchased many vehicles over the years including, Corvettes, Lexus, Cadillacs, and Volkswagon. I would have to say that my experience at Kia, specifically by these 3 individuals was the most pleasurable of all. Kudos to the staff and keep up the great work. More

Gemoi was very helpful. He made our experience painfree. I would recommend him to others because of his great customer service. This was one of the easiest and best car buying experiences. I would recommend him to others because of his great customer service. This was one of the easiest and best car buying experiences. More

Gemoi was an excellent salesperson. He was helpful and friendly. He wasn't pushy or annoying like previous experiences. We appreciate his customer service. This was one of the easiest encounters at a car friendly. He wasn't pushy or annoying like previous experiences. We appreciate his customer service. This was one of the easiest encounters at a car dealership. More

I am not usually thrilled to go to a car dealership to buy a car. That is the reason I had not purchased a new car in almost 12 years! Prior to my visit, I had looked at various mfg and dealerships. buy a car. That is the reason I had not purchased a new car in almost 12 years! Prior to my visit, I had looked at various mfg and dealerships. When I walked into Orlando Kia, I asked to speak with Donnie Wilson! He was awesome! He was honest and caring and assured me they were not like allot of other dealerships! I now have my beautiful 2013 Kia EX! I love my new car! Ladies don't hesitate, Donnie Wilson at Orlando Kia West changed my mind about car buying! I will be back, when I'm ready for my next car!!! More