Greenway Kia West

Here we go again, like I have said in my previous reviews, I purchased the Sorento from Greenway Kia West in December a week before Christmas. We had the tag transferred over from my wife’s old car a reviews, I purchased the Sorento from Greenway Kia West in December a week before Christmas. We had the tag transferred over from my wife’s old car and I figured everything was good to go. My birthday is in January and the tag was to expire on my birthday. 2 or 3 days before my birthday I went online to renew my tag. Everything seem to go smoothly, when on my birthday I get an email from Orange County saying the didn’t renew my tag. I tried calling the DMV to find out what was the problem, well everybody knows how difficult it is to talk to someone, especially with this Covid situation. My wife finally got to talk to someone a week later, and she was informed that the tag was already renewed and the registration was sent to Greenway. They have had our tag and registration for a month or longer, and nobody contacted us to let us know, nobody attempted to mail it to us, nothing. We had to call them, and then hey were like, ya we have your registration. So my wife had to drive over to Greenway on an expired tag, luckily no officers got behind her and pulled her over. I just can’t believe how this dealership runs, I have never had these kind of problems from any dealership that I have bought cars from in the past. I do not recommend buying from Greenway, I say deal with Greenway at your own risk, but remember I warned you More

Charge you $995 "loyalty fee" and $500 if you don't finance. Mess up the registration but you can't get anyone to speak to to correct it. Awful dealer - I'll never go to this one again! I'd give them finance. Mess up the registration but you can't get anyone to speak to to correct it. Awful dealer - I'll never go to this one again! I'd give them 0 stars if I could More

This is a follow up.I wanted to follow up on my earlier This is a follow up. I wanted to follow up on my earlier review about my brakes and a/c. Before I do that, I had totally forgot to mention another th This is a follow up. I wanted to follow up on my earlier review about my brakes and a/c. Before I do that, I had totally forgot to mention another thing that bothered me. My wife and I were looking at the Sorrento on a Friday evening about a week before Christmas. After we agreed on the price, I told the salesman that I was paying cash, and I would come back Saturday morning with a certified check from my bank for the amount. At first he was asking if I could give him any money right then, and I told him that the bank account I had the money in was not tied to any card or checking account, that it was money I have saved up for the last twenty years for an emergency and the only way to access it was physically going to the bank. Well he persisted and said if I could at least give him $500 then he would let us drive the Sorrento home that night, my wife said she would love to drive it home and I did have enough in my debit account to cover the $500 so I agreed. After giving the $500 I was given the new amount to make the certified check out for which was $500 less than before. After sitting around for 45 minutes, and our salesman not in sight, closing time for the dealership was fast approaching. He finally came out and said the detail crew was behind and they wouldn’t get to my car in time, and could I go ahead and get it in the morning. I’m annoyed again because that was what I was planning on before and now I sat around there for another hour. So I asked can I get my $500 back. The panicked look on his face was priceless, then he said since I paid with a card, they would have to send me my money back. I said don’t worry about it then and we left. To shorten this long story I’m just going to say that after about a week and a half after purchasing the car, the salesman texts me and says there is a problem with the check that it was $500 short. I disagreed and told him the check was made out for what he told me, and I would have noticed a $500 difference. He texts me again and asks me to call him. I’m at work and I can’t just up and call him, and then I wondered if he forgot about the $500 I gave them on that Friday night. I texted him to remind him of that fact, and guess what, I never heard from him after that, not even an apology for making a mistake. Well I didn’t get to bring up my issues with the a/c repair, I will do a follow up on that tomorrow. More

I have never really had a bad experience with buying a car from a dealership until I decided to buy from Greenway Kia. First I want to bring up their loyalty fee. The salesman brought up that if I had bee car from a dealership until I decided to buy from Greenway Kia. First I want to bring up their loyalty fee. The salesman brought up that if I had been a repeat buyer I would save $750.00. You would think that would mean if you were a loyal customer they would take $750.00 off of the price of the car. That is not how it works, if you are a first time buyer they tack on another $750.00, repeat buyers get the car without the fee. They charge you $750.00 for wanting to be a new customer. I was about to walk out the door because of that, but my wife really liked the Sorrento, and because we were buying pre-owned, I couldn’t find another one at the time. Also this was a Christmas present for my wife. After all the fees were added on, the price of the car was $5000.00 more than advertised. Even though I wasn’t happy with the price I went ahead and purchased the vehicle. When we test drove the car it was a very cold evening, so we drove with the heater on, and never tested out the a/c. (Big mistake). Since my wife gets cold easily, and the weather was pleasant, she didn’t run the a/c. Finally about 3 weeks later it was warm enough for her to turn on the a/c. She called me and was saying the a/c wasn’t blowing cold, well it’s one of these dual a/c’s and I thought she just wasn’t operating it right. I told her I would check it out. I didn’t get a chance to check it that day, and two days later she calls and says the brakes are making a funny noise, so I told her to take it in to Kia and get it looked at. After the car was checked I get a call saying all 4 rotors are bad and need to be replaced at 200 and some dollars each, and the a/c condenser has a hole in it and that’s $1200.00 to replace. This was a certified pre-owned vehicle that is supposed to get an extensive inspection, and all bad or worn parts should have been repaired or replaced. I haven’t even had the vehicle a month and all of a sudden I have to pay $2000 more on it. I wanted to know why I was sold a car with worn out rotors and bad a/c. I got the usual let me have someone call you back routine and I was expecting not to hear from anybody and I would have to call back. Unexpectedly, the service manager called back, and said he would go ahead and replace the front brakes, when I asked why he wouldn’t do the back also, he told me that miraculously the back brakes were ok. Now either I was originally trying to be sold brakes I didn’t need, or they just don’t want to fix the back brakes, I think both scenarios are a little troubling. Then he told me because they couldn’t tell when the condenser was damaged, I would have to pay for that. I believe that the condenser was damaged when I bought the vehicle, because obviously they did not do an extensive inspection on it. Because I have no proof, they absolutely refuse to even consider that it may have been that way. I haven’t even had the vehicle a month, it’s not like this was 6 months later. If they had good customer service and were a decent company, they would take care of it. Instead they would rather lose a customer from ever buying from them again, plus I will discourage all my friends and relatives from ever buying from them. Let me give an example of good customer service I received. I had my windshield replaced back in August, and a couple of weeks ago a rock flew into my new windshield and cracked it. I called the glass company and told them what happened, and I was informed the warranty doesn’t cover outside damage, but they sent a technician to look at it. While the tech was inspecting the windshield, we started talking about how the warranty doesn’t cover the damage, when he suddenly turned to me and said, that the windshield wasn’t installed right. Because of that he replaced the windshield under the warranty. Because of customer service like that, I will recommend this company to anybody, and they have earned my loyalty. (The company was Safelite Glass by the way) I have another example from another car dealership that I may post at another time. I know this was a long review, but I wouldn’t recommend Greenway. They have ridiculous fees,, shady service practices and lousy customer service. More

I watched one of the service guys backing into a car and then pulling forward into another car making it rock forward. I grabbed my keys and left. There's no way I'll trust this place for my kia service. then pulling forward into another car making it rock forward. I grabbed my keys and left. There's no way I'll trust this place for my kia service. More

Bought a used KIA and they couldn’t find the spare key! Salesman promised he would get it for us. Made up some lame excuse they lost it but the seller traded it in with BOTH keys!! Now they refuse to get u Salesman promised he would get it for us. Made up some lame excuse they lost it but the seller traded it in with BOTH keys!! Now they refuse to get us a replacement! Are you kidding me what kind of crappy customer service is that?? It’s disgraceful and I would never recommend anyone going to this dealership!!! More

Alway issues with their service center. I called and asked twice about the shuttle service because I was dropping off my car to do the Oil change and a recall to my 2020 Kia Forte (what would take about asked twice about the shuttle service because I was dropping off my car to do the Oil change and a recall to my 2020 Kia Forte (what would take about 3-4 hours) and they said that they could drop me off and there was a "5 MILES RADIUS" limit what I should be fine. When I got there the woman who was receiving my car said that they couldn't drop me off because my address was out of their insured radius but it was 5.7 miles driven what was inside from their 5 miles radius that suppose to be the limit. I ended up not doing the service because I couldn't wait 4 hours sitting in the dealership and I booked a new service in City kia that are a little further away but they can leave me where I need to. I won't be going back there anymore and I don't recommend it to anyone! More

worse car buying experience of my life!!! Do Not trust anything these people tell you! from the sales associate, finance manager to the sales manager, every single person lied. I wouldn't send my worse anything these people tell you! from the sales associate, finance manager to the sales manager, every single person lied. I wouldn't send my worse enemy here. Make sure you get everything in writing and watch your contract before you sign, they try to so a quick bait and switch thing. More

Do not go to this dealership. I was promised that they would take care of all end of lease costs including mileage overage if I signed a new lease. Four months after signing new lease I had a negative cr would take care of all end of lease costs including mileage overage if I signed a new lease. Four months after signing new lease I had a negative credit report b/c they did not pay the $2000 end of lease obligations. I have tried multiple times to get a hold of someone in their finance department and have had no luck. I keep getting ignored or recommended to their sales team. We have been buying or leasing kia for 10 years but will never buy kia again b/c of this dealership's neglect. More

Originally, I was at City Kia buying a Kia Forte Ex.Then Greenway Kias website offered it for cheaper and City Kia said they were down as far as they could go I contacted Greenway Kia andthey were able to Greenway Kias website offered it for cheaper and City Kia said they were down as far as they could go I contacted Greenway Kia andthey were able to go down 500 more. When I arrived the car wasnt there, I started purchasing this car which was not available to inspect. After putting 5,000 down I learned the car had 3,500 miles on it. Additionally, I learned that the out the door price was not correct my zipcode was off and they didnt have the correct license status in making the bill go up $500 more. Then I get the car reluctantly wanting to continue with the deal as the other car had the Smart Rearview mirror and was now the same price and only had 49 miles on it. The car is at 10% tank of gas. 1 key is missing. Sirius XM was used in Nov 2019 and expired in Feb 2020. The manager left so I could not get gassed up. It was dark so the detail was poor, there is still stickiness from the sales signs on the window and some red chalk wax on it. Then the next morning at home the tire was flat. Later I find out I purchased a cargo net and it was missing. Im told I can come back at a later time for the key, Sirius, Gas, and Detail. After 2 weeks I dont hear back. On 9/23 I texted the car salesman saying Im going out of town I will have to stop by 9/23 or 9.24 (19 days after purchase) regardless of the key being available. I say I get off work 3-7pm and would stop by. I stop by and the detailers are too busy to clean my car. The gas card is denied at the pump. The service department is closed and I drive over there wait 45 min for my cargo net and am told to come back at a later time. I'm frustrated. I received an incomplete car and am making all of these extra trips to a dealer which was fairly far away. I get a "New" car with 3,000 miles that Im told after I make the purchase because City kia called me to say that the car has many miles and was leased or used by other people. Also The Service manager does not return calls..very frustrating when you have problems...I would personally stay away from this dealership they are deceitful, unresponsive to calls, and do you wrong. More