Greenway Kia West

My vehicle was towed to dealer who accepted vehicle and because diagnostics immediately. Communication was great and vehicle was completed before the end of day. because diagnostics immediately. Communication was great and vehicle was completed before the end of day. More

Very good friends manager good good place escelent servise good atención I lake profesional people servise good atención I lake profesional people More

On time. Car wash left a lot to be desired. Marti is a cool guy. Car wash left a lot to be desired. Marti is a cool guy. More

Excellent service from Mr. Ivan but when we got to the negotiation it was a bit complicated, The person in the financing department made us feel a bit uncomfortable because we Ivan but when we got to the negotiation it was a bit complicated, The person in the financing department made us feel a bit uncomfortable because we didn't want to get the Gap and he was very insistent on selling us that, but he was also very nice, the only thing he was too pushy about was selling the Gap coverage. More

Se ice wasTimely, courteous professional and well run Would have liked an interior vacuum Requested and was referred to salesperson. Ongoing negotiations Would have liked an interior vacuum Requested and was referred to salesperson. Ongoing negotiations More

Love the new video repair update, communication needs improvement between mechanics, customer and salesperson. Good improvement between mechanics, customer and salesperson. Good More

The service center has great personal working at the service desk,also the mechanic are a great back up team when there is a miscommunication the mechanic are always there to help when the service repre service desk,also the mechanic are a great back up team when there is a miscommunication the mechanic are always there to help when the service representative is unable to provide answers. The people there are kind and helpful. More

Really appreciated the helpful staff, and special mention to Franco he has great knowledge and patience. to Franco he has great knowledge and patience. More

Salesman was nice and tried hard to satisfy our needs. We eventually bought a car but salesman had NO decision making power. He had to go inside an office to ask about every question or request and most r We eventually bought a car but salesman had NO decision making power. He had to go inside an office to ask about every question or request and most requests were only half responded. Customer Service is a Shame. Car prep had 2 days and did a shotty job. Instead of cleaning the floor mats that were very nice, they threw them away. The glove compartment was full of past maintenance receipts, when we received the car, they threw away all past receipts. We were supposedly sold a car with a 60,000 mile warranty. After asking 3 times for this in writing, we were given a fotocopy of an ad that had nothing to do with showing the car had a warranty. We were thinking of buying another car but I will not ever use this dealership again and will never give any positive comments about our experience. This is not all a reflection of the salesman, he seemed stumped most of the time, and this was a seasoned representative of the dealership. When a client asks a question, he should NEVER feel as if it is a stupid question. Clients questions and concerns should be dealt with with respect. We felt that many questions were handled from the point of view that we were idiots. More

Came in for a new key bc mine broke, ended up having my car sitting there for almost 3 weeks because wrong part kept getting delivered. Agreed on a $400 price to get a new key and then was first told they car sitting there for almost 3 weeks because wrong part kept getting delivered. Agreed on a $400 price to get a new key and then was first told they couldn’t figure out how to program a fob and Tony offered me to trade in my car (which is ridiculous). Then he tells me he got the key fob to work (the buttons didn’t though) but it would be $800. Spoke to the manager and the best price he could offer me was over $600 after we agreed on $400 for the key initially and that my car had been there for over 3 weeks. Communication was absolutely horrendous as I would have to reach out for ANY updates. Ended up going to a different dealership. Spent over $600 on Ubers over that 3 week span and it seemed there was no urgency or care for my situation. Other dealership was able to get the key done THE SAME DAY. Also asked for an oil change when I brought the car in and that wasn’t even on file. Disappointed overall. More