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Greenway Kia West

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.2
3,386 Reviews
Welcome to Greenway Kia West – Where Value Meets Trust. At Greenway Kia West, we’re proud to serve the Orlando community and beyond with an unmatched car-buying experience. Whether you're looking for a brand-new Kia or a high-quality pre-owned vehicle, our goal is to make the process easy, transparent, and tailored to your needs. As part of the trusted Greenway Automotive Group, we bring you the strength of a national network with the personalized attention of a hometown dealership. Our team is passionate about helping you find the perfect car at the right price—and keeping it running like new with expert service and genuine Kia parts. We’re more than just a car dealership—we’re your partners in every step of your automotive journey. From financing solutions designed to fit your budget to a commitment to exceptional customer care, we’re here to exceed your expectations. Stop by today and experience the Greenway difference. Greenway Kia West—Driven to Serve You.
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3407 West Colonial Dr

Orlando, FL

32808

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Showing 3,386 reviews

November 15, 2023

Everyone at the dealership was very professional, kind and courteous. I felt comfortable leaving my car in their care. I didn't need a shuttle this time but in the past I've used the shuttle which is very More

by twilacorter
Recommend Dealer
Yes
Employees Worked With
Jody was especially helpful on the phone.
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Nov 15, 2023 -

Greenway Kia West responded

We're glad to know you've had positive experiences with our team at Greenway Kia West, and that you found the shuttle service convenient. We appreciate your trust in us for taking care of your car!

November 15, 2023

Amazing service, really fast overall and Tony was exceptional! I was out in less than an hour. More

by lauracarleal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Nov 15, 2023 -

Greenway Kia West responded

We love to hear you were in great hands with Tony, Laura. Thank you for choosing Greenway Kia West with your service needs!

November 15, 2023

Problem not solved, Kia keeps saying nothing is wrong with vehicle but this issue has been going on for some time. Battery keeps dying, we don’t drive everyday but we do start vehicle every day until oop More

by annettem48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica in service dept
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Nov 16, 2023 -

Greenway Kia West responded

Annette, I'm sorry to learn about the ongoing issue with your vehicle's battery. It sounds frustrating and we want to ensure that all concerns are thoroughly addressed. We'd like a chance to revisit this matter and find a solution for you. Please reach out directly so we can discuss further details of your situation. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

Nov 16, 2023 -

annettem48 responded

According to the service department there is nothing wrong with electrical system, everything checks out fine. We were told to drive vehicle more often to keep battery charged. Like I said we are 75 and 77 and do not go someplace every day. I was starting and letting it run everyday. We will probably trade it in, just trying to decide the best direction for us.

November 15, 2023

Everything run smoothly and quickly,nice condition and nice description,easy finance and easy process More

by oscar.betancourt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniela Daleman Fajardo
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Nov 15, 2023 -

Greenway Kia West responded

Oscar, we are so delighted to hear you had a smooth Greenway Kia West visit. Thanks for taking the time to leave us a review, we truly appreciate your support!

November 15, 2023

Service department forgot about my car for 3 hrs before service. Sitting in hold area. More

by hmcolon01
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Nov 15, 2023 -

hmcolon01 responded

Got there around 9:30 AM. Car was sitting and holding area for three hours before they took it inside for Service while all the cars after me were being done. Car was done at 1:30 PM.

Nov 16, 2023 -

Greenway Kia West responded

I am sorry to hear that your visit took longer than anticipated. We strive to deliver a seamless service experience for our guests - it was never our intention to inconvenience you. We will use this feedback to work towards improving our efficiency in the future, and if there is anything more we can do to assist you, please don’t hesitate to reach out. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

November 14, 2023

The sales experience was a shell game and the initial price and trade in offer a joke. Had follow up questions after the sale and neither salesperson OR General Manager himself would respond. If another More

by Patcheco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alberto Ahumada, Jhonatan Salinas, Ricardo Ojeda
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Nov 17, 2023 -

Greenway Kia West responded

I'm sorry to hear about your experience. We strive for transparency and open communication, so it's disappointing to learn that we fell short in this instance. I'd like the opportunity to address any questions or concerns you may have directly - please feel free to reach out at your earliest convenience. Thank you, Alberto Ahumada - General Manager - albertoahumada@greenwayauto.com

November 14, 2023

Servicing department was very faster than expected and great with providing updates Regarding car services More

by Breannabryant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony V
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Nov 14, 2023 -

Greenway Kia West responded

Breanna, we're glad to know you had a positive experience with our servicing department at Greenway Kia West! We strive for efficient and communicative service. Thanks for the feedback!

November 14, 2023

Great staff Toni was very nice good customer service ,good service, time was perfect in picking up my car, and letting me know it was ready really appreciate it all that u do for your customers.i would More

by Pink sugar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Nov 14, 2023 -

Greenway Kia West responded

We're so glad to know that you had a positive experience with Toni and the rest of our team at Greenway Kia West. We strive for excellent customer service, and we appreciate your recommendation! Looking forward to assisting you again in the future.

November 14, 2023

What a waste ot time parts not available for recall and the staff could care less More

by CHIGIRL60629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these
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Nov 15, 2023 -

Greenway Kia West responded

Thank you for sharing your feedback. It's disappointing to know that we didn't deliver an excellent experience, and I want to see if there is anything that I can do to help. If you're interested, would you please reach out to me at your convenience? Best, Mark Foster - Service Manager - markfoster@greenwayauto.com

November 14, 2023

Very VERY $low personnel 2. 5 hours wait for a oil change and tire rotation on a new car(2023) KIA SOUL with 5000 miles purchased with 5 miles on June 22, 2023. More

by RUTLANDROBERTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Nov 15, 2023 -

Greenway Kia West responded

I'm sorry to read about your long wait for an oil change and tire rotation. We strive to provide efficient service, so it's disappointing that we didn't meet those expectations during your visit. If there is anything else you'd like to discuss or anything that I can further assist you with, please don't hesitate to reach out. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

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