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Orlando Kia East - Service Center

Orlando, FL

4.1
1,149 Reviews
Call Service Center (844) 637-1389

1,149 Reviews of Orlando Kia East - Service Center

Sort by
October 01, 2023

Faster than what I expected. Friendly employees. Good services and let me know what to expect. More

by gatubela7739
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Person who received the car
Report | Print
Oct 02, 2023 -

Greenway Kia East responded

Thanks for sharing your five stars with us! At Greenway Kia East, we're proud to provide stellar, swift service and we look forward to seeing you next time!

October 01, 2023

Muy buen servicio, y rápido y cordial, lo único es que ya no lo lavan ni aspiran. Gracias More

by MAXIMOSS233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mnassa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Greenway Kia East responded

Gracias por la reseña. Apreciamos sus comentarios y nos aseguraremos de tenerlos en cuenta. Si hay algo más que podamos hacer para ayudarlo, no dude en comunicarse. Gracias, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

October 01, 2023

Clean waiting room. Only had a theft device on my car. No more comments. Please no more. More

by Mcoch1975
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiahara
Report | Print
Oct 02, 2023 -

Greenway Kia East responded

Thank you for taking the time to leave Greenway Kia East a review! We're delighted you found our waiting room comfortable. Safe travels!

September 30, 2023

Excellent support and the service was very well, in special Mr Joshua in the Inspection the all details More

by Edgar Lugo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mnassa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Greenway Kia East responded

Edgar, we're delighted to know you had a positive experience with Joshua and our team at Greenway Kia East. Thanks for the review!

September 30, 2023

Excellent and fast service. Kiara was very nice and attentive. The price was good and the waiting time was acceptable. More

by RRGAPPRAISAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiarha
Report | Print
Oct 02, 2023 -

Greenway Kia East responded

We're glad to know you had a great experience with Kiara at Greenway Kia East! Thanks for highlighting our fast service and good pricing. We appreciate your feedback!

September 30, 2023

Thanks for updating my car’s computer and giving the car a complementary wash. I’m coming back next week for my windshield fluid fix. More

by KATHAENDRESS3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The valet and the service person and the lady holding the keys
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Oct 02, 2023 -

Greenway Kia East responded

We're glad to know you appreciated the computer update and complimentary car wash at Greenway Kia East. Looking forward to seeing you next week for your windshield fluid fix!

September 30, 2023

Poor mechanics ! Massive oil spill 30 mins after servicing . Had to get my car towed back for repairs. More

by mussbuss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mnassa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Greenway Kia East responded

I'm really sorry to read about the issue you've experienced after your recent service. This is not typical of our standards and we'd like to investigate this further. Please get in touch with us directly so that we can address this matter promptly for you and make things right. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 30, 2023

Cordial, recibí la Atencion y la solución que necesitaba. Quedo satisfecho y muy agradecido con el equipo de Greenway Kia East. More

by alberto Ábrego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mnassa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Greenway Kia East responded

Alberto, gracias por compartir su experiencia positiva con nosotros. Nos alegra saber que nuestro equipo de Greenway Kia East pudo ayudarle y satisfacer sus necesidades. Gracias por elegirnos!

September 30, 2023

Service representative was extremely professional. Keeped me updated & had the car ready when promised. This was an excellent experience! More

by QASUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
Report | Print
Oct 02, 2023 -

Greenway Kia East responded

We're delighted to know you had an excellent experience with our service representative at Greenway Kia East! We always aim for professionalism and timely updates. Thanks for the review, we appreciate it!

September 29, 2023

Josh was amazing. The reason i'm giving 3stars iinstead of more is because a service I requested wasn't done. My issue is the past two times i've taken my car in fo More

by mdemelo79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Oct 09, 2023 -

Greenway Kia East responded

While I'm glad to know that Josh provided great service, it's concerning to read about your tire rotation issue. We aim for thoroughness in all our services and we apologize if this was not reflected during your visits. Your feedback is important and will be addressed with the team. Please also reach out so we can discuss further steps toward a resolution on this matter. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

Oct 09, 2023 -

mdemelo79 responded

Thank you for your response. The frustrating part is that I have pre paid for a maintenance i havent been receiving. My maintenance package ends at 48k. Once my package ends am I going to be charged for a tire rotation? Or will i be credited at least 2x for not having it done. The wait times at the dealership are long enough as it is. I don't feel I should have to waste another day at the dealership To have my tires balanced and rotated when they should have been done to start with. Leaving me or any other client to believe work was done to their car, When in fact, it was not is quite disheartening and very untrustworthy. Now, i'm starting to question whether or not any of my oil changes were actually done. Or if my filters were ever actually replaced.

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