Orlando Kia East - Service Center

I brought my 2016 Optima in for service because the AC was blowing warm air. I have the 10 year extended warranty but was told that the AC portion had expired (no notice of this) and I had to pay $250 fo was blowing warm air. I have the 10 year extended warranty but was told that the AC portion had expired (no notice of this) and I had to pay $250 for a diaqostic. After waiting for 2 1/2 hours I went to check on my vehicle because,as I told the sevice person, I had to go to work. I believe her name was Shelby and all she did was speak Spanish to the other employess in front of me (I don't speak Spanish) while waiting for news on my vehicle. She then informed me that my vehicle needed every AC part replaced and gave me a rough estimate of $1000+ for parts and $1000+ for labor. I thought this was odd since my vehicle only has 50k miles and I rarely use the AC. I then happened to notice on the wall a notice to service personnel about the monthly goals for parts and service that each service member must meet. It certainly made me wonder if my vehicle was being used to help Shelby make her monthly goal. I declined service and considered a trade in. When I finally got into my vehicle, the AC was blowing cold air and whenever I try it, it still blows cold air. More

Great job done on the car! I am satisfied with the service. I recommend Kia dealer I am satisfied with the service. I recommend Kia dealer More

Nobody Welcome at front desk Service center for my car service appointment. Ignoned until I approach one of the service agent. Not friendly at all. Maybe not comeback to service my car again. Thank You. service appointment. Ignoned until I approach one of the service agent. Not friendly at all. Maybe not comeback to service my car again. Thank You. More

Timely service. Knowledgeable people. Keep you informed of progress as I always stay as need to know what is going on. Knowledgeable people. Keep you informed of progress as I always stay as need to know what is going on. More

Carlos is always very helpful and got my car done quickly. Thank you very much quickly. Thank you very much More

Excellent Service by your Outstanding Service Department. My visits are always good, comfortable, and enjoyable. My visits are always good, comfortable, and enjoyable. More

Very good service siempre lles llevsre mi carro para servicio todo muy limpio y en orden servicio todo muy limpio y en orden More

She was very helpful and understood my concerns She explained everything that needed to be done. explained everything that needed to be done. More

Es lo mejor del condado Orange. Me encanta este Dealer y sus personas. Confío en ellos Me encanta este Dealer y sus personas. Confío en ellos More

Carlos is absolutely the best and I have been having service done here since 2018 service done here since 2018 More