Orlando Kia East - Service Center

Great customer service as soon as you get there. Good attitude. Accurate estimated time of service. Good attitude. Accurate estimated time of service. More

Service department needs to be more efficient. . you do not get calls when your parts are in and when u call .. they say your car is ready only to find out that when u go to pick up your car.. it’s . you do not get calls when your parts are in and when u call .. they say your car is ready only to find out that when u go to pick up your car.. it’s not ready.. More

While going into this dealership, the environment immediately felt comfortable and inviting, overall it was the best experience. immediately felt comfortable and inviting, overall it was the best experience. More

After being very disappointed with another dealership, Greenway Kia found the problem right away and will correct it, when they have the part. Greenway Kia found the problem right away and will correct it, when they have the part. More

Josh kept me informed of progress of the service of my two vehicles, and completed both cars within 3 hours even though the dealership was busy. Greenway takes pride in vehicle care. two vehicles, and completed both cars within 3 hours even though the dealership was busy. Greenway takes pride in vehicle care. More

Service was fast and friendly. My car was finished a lot faster than I expected it was going to be finished. My car was finished a lot faster than I expected it was going to be finished. More

I’ve had so many bad experiences at this dealership- they don’t care about the customer they just worry about making money. Starting from an issue where i had a recall on my engine and it was completely swap don’t care about the customer they just worry about making money. Starting from an issue where i had a recall on my engine and it was completely swapped out (took 2 weeks to complete the job) and having to fight for a rental / reimbursement- to my latest issue of having engine troubles (different car) just to find out it’s the alternator and being charged $200 and quoted $2000 for an alternator is insane. I dropped my car off on Monday and no one did any work on the vehicle until Tuesday because they claimed they had the wrong number which is inaccurate because I called twice for a follow up on the given Monday. There is no customer service and i was spoken to in an ill manner for no reason This is the worst Kia dealer in Orlando More

Since my service warranty is expired, I won’t be going there anymore. They charge significantly more than a mechanic for the same thing. I asked for an inspection because my car was shaking, and the servi there anymore. They charge significantly more than a mechanic for the same thing. I asked for an inspection because my car was shaking, and the service advisor advised me against it, but I knew something was wrong, which they found and so did a local shop. The exact same thing. They did not provide updates unless I called. Multiple times I was told “15-20 minutes and I’ll update you”, nope. Not the first time with this place and the customer service being terrible. The one specific thing I asked for them to change, a lightbulb change, they did not do. More

Matthew in the service department is excellent at what he does. Great customer service and Experience! does. Great customer service and Experience! More

Matthew in a he service department kept me informed as to the status of my vehicle while in the service department. When my service was completed he walked me to the cashier and then to my vehicle. He went o the status of my vehicle while in the service department. When my service was completed he walked me to the cashier and then to my vehicle. He went over my service and the checks that were completed on my vehicle. I highly recommend him as he ensures that you are kept informed and that e explains about the checks completed on your vehicle More