Orlando Kia East - Service Center

The guy Matt was able to help me over the phone to get my gas reimbursement so I can get it sent into the mail. He was very helpful to me . Thank you Matt for helping me with that gas reimbursement so I can get it sent into the mail. He was very helpful to me . Thank you Matt for helping me with that More

They were OK they supposed to do try to satisfy them? I think I got overcharged but that’s about it. I think I got overcharged but that’s about it. More

The person I talked to was very helpful to me and helped me with explaining everything to me about the letter I got in the mail me with explaining everything to me about the letter I got in the mail More

Josh on the Service Department is The Best experience i ever had in a service department ever had in a service department More

Excelente atención y servicio. Toda las veces que he huido hacer servicio a mi camioneta ha sido excelente. Toda las veces que he huido hacer servicio a mi camioneta ha sido excelente. More

The dealer was very responsive to identifying the problem with my new Sorrento when there was a manufacturing defect in the transfer case. I don’t think this should have happened with a car this new but the with my new Sorrento when there was a manufacturing defect in the transfer case. I don’t think this should have happened with a car this new but they took care of it quickly. More

Great staff and very nice service dept! I have bought a few cars from here! Definitely I would recommend! I have bought a few cars from here! Definitely I would recommend! More

I schedule the appointment last minute. The customer service was kind and helpful. I am so happy to have a wonderful team to help maintain my car! The customer service was kind and helpful. I am so happy to have a wonderful team to help maintain my car! More

My son has a 2019 Kia Forte that was stolen 5/26/2023. These Kia Models apparently have a flaw that makes them easy to steal, and it has become a big problem for law enforcement. A “club” style steering These Kia Models apparently have a flaw that makes them easy to steal, and it has become a big problem for law enforcement. A “club” style steering wheel lock can help make it harder to steal the car. After retrieving the stolen and damaged car, my son went to the Kia dealership, thinking they might help him prevent another theft. Not only did they refuse to help, they flat Out denied any problem with Kia car thefts; even after being presented with multiple news articles documenting the problem. I thought Kia was famous for their customer service. Very disappointing. More

Unless your vehicle is brand new and still under warranty, DO NOT take your car here for service or maintenance. No matter how big or how small they will charge you a $200.00 diagnostic fee up fron warranty, DO NOT take your car here for service or maintenance. No matter how big or how small they will charge you a $200.00 diagnostic fee up front. And then overcharge you for parts. I brought my 2013 Kia Optima in to have my automatic side view mirror fixed because the motor would not stop running. They wanted to charge me $700+ for a whole new mirror + and additional $200 labor. $900 for a side view mirror on a 10 year old car. I said no thank you, I can buy a whole mirror assembly for $75 off the internet and pay my mechanic $100 to install it! They disconnected one plug to stop the motor from running and put it back together. Still charged me $224 for "diagnostics". What a rip-off. Only take your car there under warranty or to satisfy their many recalls (like their cars catching fire and main bearing failures on some of their engines)! More