Orlando Kia East - Service Center

Maintenance and future works were explained to me. Timely acceptance and return of vehicle as promised. Timely acceptance and return of vehicle as promised. More

I’m really so happy with the service from the minute I walk into the dealer. Everybody was really care they get to. My problem they solved it . Thank you so much. walk into the dealer. Everybody was really care they get to. My problem they solved it . Thank you so much. More

Everyone was polite and helpful the job on my car was done quickly and I was out of there in a short time. Thank you done quickly and I was out of there in a short time. Thank you More

My experience involved lack of communication by the business and incredible delays. I do not recommend. business and incredible delays. I do not recommend. More

I am very pleased with everything from the minute I came in to the minute I went out they were fast, sharp, straight, and honest in to the minute I went out they were fast, sharp, straight, and honest More

Individuals are not welcoming and do not show any interest in helping. Complementary car wash never gets done, but I don’t complain cause I can deal with spending hours on a simple job, like oil chan interest in helping. Complementary car wash never gets done, but I don’t complain cause I can deal with spending hours on a simple job, like oil change or anything if that sort. More

Horrible place to do business with. No communication, no one answers the phone or returns calls. Had no idea what was going on with my car. They did not bother to tell me what was wrong No communication, no one answers the phone or returns calls. Had no idea what was going on with my car. They did not bother to tell me what was wrong or how long it would take until the day it was fixed a week later (warranty issue, they ordered the part and fixed without telling me). When I picked up the car it was nowhere to be found. Walked around the entire lot only for them to tell me it was dead so the key alarm wouldn’t work, and it needed a jump so I couldn’t leave anyway. They told me the day before that I need a new battery soon so I declined getting it from them and would go elsewhere, never addressed the urgency that I needed it NOW. Why bother giving me the keys and let me wander aimlessly knowing it’s dead in a back lot and needed a jump start. Lazy, uncaring workers. This was a second chance visit after another similarly bad experience. Will never return here again. More

I was told that nothing was wrong with my car and here it is not even 10 days later and my car won’t start again even though there is a brand new battery in it is not even 10 days later and my car won’t start again even though there is a brand new battery in it More

Very nice place to wait for the review to finish. The attent was very nice and helped me with the coupons The attent was very nice and helped me with the coupons More

when using the IVR to connect with the service department for a vehicle being worked on, no one answers the call. My vehicle was there for a week with no status update being provided by KIA. i had to keep for a vehicle being worked on, no one answers the call. My vehicle was there for a week with no status update being provided by KIA. i had to keep calling for a status update. my vehicle was there for over a week for 2 windows where the motor stopped working. Customer service needs a huge improvement. More