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Orlando Kia East - Service Center

Orlando, FL

4.1
1,154 Reviews
Call Service Center (844) 637-1389

1,154 Reviews of Orlando Kia East - Service Center

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January 29, 2024

It was great Really, nothing more to say I will continue to bring my 3 Kia vehicles here for service. More

by FLORIDA4DMNA
Recommend Dealer
Yes
Employees Worked With
Carlos
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Jan 29, 2024 -

Greenway Kia East responded

We're glad to know you had a stellar experience at Greenway Kia East! We appreciate your trust in us for servicing all three of your Kias. Looking forward to seeing you next time!

January 28, 2024

Great environment. Even better service. I didn't have to wait too long which is great. The work Josh and the service team put in is excellent. More

by TOMAS.IZAGUIRRE115
Recommend Dealer
Yes
Employees Worked With
Josh
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Jan 29, 2024 -

Greenway Kia East responded

Tomas, we're glad to know you had a positive experience with Josh and our service team at Greenway Kia East! We appreciate your feedback about the environment and quick service. Thank you for choosing us!

January 27, 2024

They did the knock sensor update which I didn't want done as I'm out of warranty and didn't want my vehicle to derate at the slightest knock. I didn't ask for, didn't bring it in there for that, but it was d More

by Djbenjammin
Recommend Dealer
Yes
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Jan 29, 2024 -

Greenway Kia East responded

I'm sorry to learn about your service experience and the services completed without approval. We always aim for straightforward communication and customer satisfaction, so it's disappointing to know that we let you down. If you're open to discussing this further, please reach out at your earliest convenience so we can make this right. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

January 27, 2024

Usually friendly staff, always takes several hours for service even with appointment. Comfy seats in lobby though. More

by Bofadeese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Greenway Kia East responded

Thanks for your feedback! We're glad to know you find our staff friendly and the lobby comfortable at Greenway Kia East. We'll certainly look into ways we can improve our service times. We appreciate you taking the time to share!

January 27, 2024

Efficient and thorough . The lady at the desk was very helpful, kept me up to date on their findings. Juan was great also about taking me home and picking me up. The technici More

by CHARLESVIENNA7
Recommend Dealer
Yes
Employees Worked With
Very nice young lady but cannot remember her name.
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Feb 01, 2024 -

Greenway Kia East responded

Charles, it's great to know our team at Greenway Kia East was able to provide you with an efficient and thorough service! We're glad Juan could assist with your transportation needs too. Thanks for the review!

January 27, 2024

None I dropped off the car the day before. I got a text message saying that they're working on it. I text at 1 o'clock if my car was ready or not . Someone text me is ready. I went in as for m More

by NANALAGOYA
Recommend Dealer
No
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Jan 29, 2024 -

Greenway Kia East responded

Thank you for providing your review and feedback. We are pleased to hear about your service and the text communications updating you throughout the process. However, we are disappointed to see the low rating and we would like to learn more about why you rated us this way. Would you please reach out to me directly so we can learn how to improve for the future? Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

January 27, 2024

Check in was great. Service completed when promised. At pickup took several minutes to find someone to give me my keys More

by Big Sexy
Recommend Dealer
Yes
Employees Worked With
Josh
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Jan 28, 2024 -

Greenway Kia East responded

We appreciate your feedback! It's great to know that our team at Greenway Kia East was able to deliver on service, but we apologize for the delay during pickup. We'll work on improving this aspect of our customer experience. Thanks again for providing your insight!

January 27, 2024

very good ? ? the very best ?? excellent experience all around you want to much from me More

by DESTERIANY
Recommend Dealer
Yes
Employees Worked With
matt
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January 26, 2024

My text messages and phone calls would not get answered. It took 2-3 days before I got a response. Communication is very bad. More

by ALLAYCIAS
Recommend Dealer
No
Employees Worked With
Joshua
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Jan 29, 2024 -

Greenway Kia East responded

I'm sorry to read about your experience with our communication. It's important for us to respond promptly and effectively, so it's disappointing that we didn't meet those expectations in this case. I'd like the opportunity to make things right - please reach out at your earliest convenience so we can discuss this further. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

January 26, 2024

Took care of problem promptly and efficiently Not now He did an excellent job in handling my problem More

by betsymartin6606
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Jan 27, 2024 -

Greenway Kia East responded

Thank you for leaving Greenway Kia East a five-star review! We are pleased to hear you are satisfied with our services and that your vehicle is running smoothly.

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