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Orlando Kia East - Service Center

Orlando, FL

4.1
1,154 Reviews
Call Service Center (844) 637-1389

1,154 Reviews of Orlando Kia East - Service Center

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February 04, 2024

Joshua was very helpful and knowledgeable. Service was prompt, and excellent. Felt safe and trusting of the care received . More

by NJAMES52
Recommend Dealer
Yes
Employees Worked With
Joshua
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Feb 05, 2024 -

Greenway Kia East responded

We're glad to know that Joshua and our team at Greenway Kia East were able to provide you with a prompt, excellent service. Your trust in us is greatly appreciated! Safe travels ahead!

February 04, 2024

Dealership had the vehicle for 3 days but failed to fix the issue, problem with vehicle started again a couple days after picking it up. More

by WARRIO79
Recommend Dealer
No
Employees Worked With
Joshua
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Feb 05, 2024 -

Greenway Kia East responded

I'm sorry to read about the ongoing issue with your vehicle. It's our goal to ensure all repairs are done correctly and efficiently, so it's disappointing that this wasn't your experience. I'd like a chance to make things right - please reach out directly so I can address this situation properly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

February 04, 2024

Easy to schedule appts. Have to wait. Seating is comfortable and snacks and drinks available which is good. More

by SMWADE1
Recommend Dealer
Yes
Employees Worked With
Carlos
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Feb 05, 2024 -

Greenway Kia East responded

We appreciate your feedback and are glad to know that scheduling appointments was easy for you, as well as the comfort of our seating area. However, we're sorry if the wait times were longer than expected. We continually strive to improve our service efficiency and would love any additional input on how we can make your next visit a 5-star experience! Feel free to reach out at any time. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

February 04, 2024

Just a quick service appointment for 5,000 mile service. All went very smoothly Ugh ugh More

by Fullbeach1
Recommend Dealer
Yes
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Feb 05, 2024 -

Greenway Kia East responded

Thanks for stopping in at Greenway Kia East and leaving us a five-star review! We are thrilled that your 5,000-mile service went smoothly.

February 03, 2024

Went in for recall work. It took a little over an hour from vehicle drop-off, to seeing the service advisor (Mark) and finally getting the key to my vehicle. More

by carlos612001
Recommend Dealer
Yes
Employees Worked With
Mark
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Feb 05, 2024 -

Greenway Kia East responded

Carlos, we're glad to know that your recall service at Greenway Kia East was efficient and smooth. Thanks for trusting us with your vehicle! We'll make sure to let Mark know about this positive review.

February 03, 2024

Great! Fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic More

by CHRISTIANKEBBEL
Recommend Dealer
Yes
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Feb 05, 2024 -

Greenway Kia East responded

Christian, we're delighted to see your enthusiasm about Greenway Kia East! Thanks for the fantastic review.

February 03, 2024

Very helpful. He always does everything he can to get us the best deal Possible. More

by Noraniecedgamboa
Recommend Dealer
Yes
Employees Worked With
Simon
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Feb 05, 2024 -

Greenway Kia East responded

Thank you for taking the time to leave Greenway Kia East a five-star review! We appreciate your business and hope you enjoy the ride!

February 02, 2024

Spent a full day (10am-6pm) trying to reach someone to get an update and never recd a return call. I called at least 10 times. More

by Phauck
Recommend Dealer
No
Employees Worked With
Carlos
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Feb 05, 2024 -

Greenway Kia East responded

I'm really sorry to learn about your experience. It's not our intention to keep you waiting and we certainly don't want any of our customers feeling ignored. I would like the opportunity to rectify this situation - please reach out at a time that suits you best so we can discuss this further. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

February 02, 2024

The man in the red hat that “greets” you when you pull up was so rude to me when I pulled up, he has no empathy and wasn’t nice in the slightest. The lady at the front desk, her name escapes me but she had t More

by jrdngllghr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Mnassa
2.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Carpio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know who those people are because I never spoke to them.
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Feb 05, 2024 -

Greenway Kia East responded

We're sincerely sorry to read about your experience with the individual who greeted you. This is not reflective of our standards for customer service and we appreciate you bringing this to our attention. It's good to know that another member of our team was able to provide a more positive interaction, but we understand there's room for improvement overall. We'd like an opportunity to discuss details of your experience further if possible - please reach out at your convenience. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

February 01, 2024

Nice No issues, I was in and out in less than an hour for an oil change More

by VERMALES20
Recommend Dealer
Yes
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Feb 01, 2024 -

Greenway Kia East responded

Thank you for choosing Greenway Kia East for your vehicle's service needs! We appreciate your five-star review and look forward to your next oil change. See you then!

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