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Orlando Kia East - Service Center

Orlando, FL

4.1
1,154 Reviews

1,154 Reviews of Orlando Kia East - Service Center

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June 01, 2024

Horrible service. From salesman to sales manager to finance guy. All were deceitful, would say one thing (an OTD price) then come back wanting more More

by yeltnarb15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ayoub Lazaar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hicham Belharsa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Liam Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Greenway Kia East responded

We apologize for the negative experience you had with our team. It's concerning to hear about any deceitful behavior, as we strive for transparency and honesty in all dealings. We'd like to address this issue directly and make things right if possible. Please reach out at your convenience so we can discuss further. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

May 31, 2024

Arrived early to appointment, was checked in immediately. My service advisor said aired I was kept up to date on service and when service was completed came and got me from waiting area, and got me to my veh More

by GOODIEWOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Greenway Kia East responded

Thanks for sharing your experience! We're glad to hear our team at Greenway Kia East provided timely and attentive service. We appreciate your feedback and look forward to serving you again!

May 31, 2024

My 2023 Carnival came in for an ECM TSB update and a tire rotation. I live in Cocoa Beach and prefer to have my vehicle serviced there than at the local dealerships More

by rd3311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Greenway Kia East responded

Thank you for choosing Greenway Kia East for your service needs! We're glad to hear that our team made it worth the trip from Cocoa Beach. Safe travels in your 2023 Carnival!

May 31, 2024

Carlos, my service advisor was fantastic as usual car was serviced in a timely manner and I would highly recommend More

by rainface104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Greenway Kia East responded

Thanks for the recommendation! We're glad to hear Carlos provided fantastic service and that your experience at Greenway Kia East was timely. We appreciate your support!

May 31, 2024

They fixed the car quick and everything was good no issues love that service thanks. More

by Dtrout43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Greenway Kia East responded

It was our pleasure to assist you with your vehicle! Thank you for choosing Greenway Kia East and for sharing your experience. Drive safely!

May 31, 2024

Denied a clear warranty claim, would not work with me. Would not recommend. Go to a different Kia dealer. More

by ASHTOND98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rita Alcaraz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Westberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Greenway Kia East responded

We apologize for the frustration you've experienced with your warranty claim. We strive to provide easygoing assistance to all our customers, and it's disappointing to hear we fell short in this instance. Please reach out directly so we can discuss this further and try to find a resolution. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

May 31, 2024

The people at the service department were awesome. Carlos was top of the line representative. More

by LPEREZ2212
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Greenway Kia East responded

We are glad to hear that Carlos provided top-notch service. Thanks for working with the Greenway Kia East team.

May 31, 2024

He said it would be ready in 90 minutes and it was. Great service Yay More

by PBCLAIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Greenway Kia East responded

Thank you for stopping by to leave Greenway Kia East a wonderful review!

May 30, 2024

I was charged way too much for my repair and it took 4 hours for me waiting there I would never bring it back there again they were no help trying to contact my insurance company I am still working on my More

by PNESTERK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Westberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Greenway Kia East responded

We apologize for the inconvenience and frustration you experienced with your repair. It's disappointing that we didn't meet your expectations, especially regarding communication with your insurance company. Please feel free to reach out if you'd like to discuss this further - I am always here to help. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

May 30, 2024

Great service as always. My go to Kia dealership. Always communicative and willing to help. More

by BREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Greenway Kia East responded

Thank you for reviewing Greenway Kia East! Thank you for your business and have a great day!

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