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Orlando Kia East - Service Center

Orlando, FL

4.1
1,154 Reviews

1,154 Reviews of Orlando Kia East - Service Center

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June 03, 2024

Fast service, good status communication. BUT ( I had a nail in the tire) they fix it. BUT they forgot to put air on the tire. 🙄 More

by Papiro747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Greenway Kia East responded

Thank you for sharing your experience with Greenway Kia East. We're glad to hear the service was fast and communication was good, but we apologize for missing the air in your tire. We'll address this with our team to ensure it doesn't happen again!

June 03, 2024

Not happy this last time. It cost me $ 200 to diagnose and to calibrate my sideview mirror camera for it to only work till I got in my car the next time and now will cost abo More

by MADJOY37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Greenway Kia East responded

Thank you for sharing your experience with us. I'm sorry to hear about the issues you've encountered and understand how frustrating this must be, especially given the circumstances. Please reach out directly to me so I can see if there's any way we might assist further. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

June 02, 2024

PEOPLE THERE ARE VERY NICE AND TOOK GOOD CARE OF ME JOSHUA IS AMAZING VERY KNOWLEDGEABLE More

by MALTESE113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Greenway Kia East responded

We are glad to hear that Joshua has taken excellent care of you. Thank you for being part of the Greenway Kia East family!

June 02, 2024

Not prepared for the part and had to return a second time for the safety recall. More

by ARTISTICCHASER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Westberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Greenway Kia East responded

I would appreciate the chance to learn from our mistakes so we can provide a 5-star experience. If you're willing to share the details, would you please contact me at your earliest convenience? Thank you for your feedback, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

June 02, 2024

Very unresponsive. I called to follow up and the phone rang for an hour and no one answered, not even the Operator. When I went to pick it up the GM said they were busy More

by afotoguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Mnassa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jairo Paez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ayoub Lazaar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Greenway Kia East responded

We apologize for the lack of responsiveness you experienced. This is not the level of service we aim to provide, and we're sorry for any inconvenience caused. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

June 01, 2024

The person taking care of the customer needs more knowledge on what’s available and what can and cannot be done More

by Foxxymoma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Greenway Kia East responded

Thank you for your feedback. We'll work on improving our team's knowledge to better serve customers at Greenway Kia East. We appreciate your input!

June 01, 2024

Kia called and sent letter to me saying the recall part is here. I make an appointment when I was in town. Travel for work. I get there and the employee said they ran out of my part and had to order more. More

by PULSIFERDANNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know his name
Jun 03, 2024 -

Greenway Kia East responded

I apologize for the inconvenience you experienced with your recall appointment, Danny. We strive to provide reliable service, and it's disappointing to hear we fell short in this instance. Please reach out so we can address this issue directly and ensure it doesn't happen again. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

June 01, 2024

The Sales guy Sam and Andre in Finance was very helpful. Both were super friendly and knowledgeable. Will in time be back to purchase my next vehicle. More

by fayealdrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Urdaneta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales .. Sam
Jun 03, 2024 -

Greenway Kia East responded

We're delighted to hear that Sam and Andre provided such helpful service at Greenway Kia East. Thanks for the kind words, and we look forward to seeing you again in the future!

June 01, 2024

I have always had very good customer service with this dealership. I would recommend this dealership to anyone wanting to buy a Kia vehicle. More

by BRYAN1694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Greenway Kia East responded

Thank you for your recommendation! We're delighted to hear that you've consistently received great customer service at Greenway Kia East. We appreciate your support and look forward to serving you again in the future!

June 01, 2024

Great service in very nice workers handled everything we was asking about towards our car More

by Raynard Wells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Greenway Kia East responded

Thanks for the shoutout, Raynard! We're glad you had a positive experience at Greenway Kia East. See you down the road!

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