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Orlando Kia East - Service Center

Orlando, FL

4.1
1,148 Reviews

1,148 Reviews of Orlando Kia East - Service Center

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November 04, 2024

Carlos was pleasant and efficient. The work was done as expected in under the time estimated. More

by MARTINATIMEKIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Greenway Kia East responded

Thank you for leaving Greenway Kia East a five-star review! It's great to hear that Carlos was pleasant and efficient. See you next time!

November 04, 2024

Great service the people couldn't be more helpful and accommodating Went overboard to help More

by lpugliese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Greenway Kia East responded

We appreciate your business and your review! Thanks from the Greenway Kia East Team!

November 04, 2024

Clean environment, comfortable waiting area and customer service, my car was ready in timely manner More

by NKROSS7772
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Greenway Kia East responded

These are all things we love to hear! Thank you for the stellar review of Greenway Kia East.

November 04, 2024

We brought our telluride in for maintenance and a recall. Everything was done professionally and they even washed and vacuumed it. The car runs perfectly! More

by Beckyberggren32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The collision department is also first rate!
Nov 04, 2024 -

Greenway Kia East responded

Becky, we're delighted to hear that your experience with Greenway Kia East was professional and thorough! It's great to know everything went smoothly and you're enjoying a clean, well-running Telluride. Thanks for sharing!

November 04, 2024

Josh explained in detail how long it would take, why it was going to take that amount of time and took about 30 minutes less wait time then wait was anticipated. More

by none
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Greenway Kia East responded

We're delighted to hear that Josh provided such detailed and efficient service at Greenway Kia East. It's great when things go even smoother than expected! Thanks for sharing your experience with us.

November 04, 2024

Appropiate serivice but they must improve the right explanation of the additional Shop charge ( Disposable management ) when they share their final quotation and don't get angry if their customer ask f More

by Diego Escobar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Greenway Kia East responded

Diego, thank you for your feedback. We appreciate your suggestions and will work on improving our communication regarding additional charges at Greenway Kia East. Your input is valuable to us as we strive to enhance the customer experience!

November 04, 2024

Me arrepiento mucho de haber comprado un vehículo en kia East. Me vendieron un vehículo dañado y lamentablemente he perdido mucho tiempo y dinero en más de 6 ocasiones que he tenido que llevar el vehículo a More

by jgp7373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mnassa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Chavez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jairo Paez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ayoub Lazaar
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Dukes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Abdel Trabelsi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Salah mani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rita Alcaraz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Greenway Kia East responded

Gracias por compartir los detalles sobre lo sucedido. De nuevo, nos disculpamos por escuchar que tuvo una experiencia negativa, aunque agradecemos el mensaje positivo hacia Joshua. Por favor, contáctenos directamente y trabajaremos para resolver esta situación juntos.

Nov 15, 2024 -

jgp7373 responded

Buenas tardes; Agradezco que se haya tomado el tiempo en responderme. Lamento haber tenido que poner al descubierto mi lamentable situación. También me puso muy incómodo que un Gerente me dijera que sacara otro vehículo y que el afectado lo dejara en el dealer. Viendo que tengo tremendo problema con un mal vehículo que el mismo me vendió, quería que yo dañará mi crédito comprando otro vehículo. Me dijo: Eso todo el mundo lo hace y en 7 años se te arregla el crédito, si total el carro que tienes aunque lo arregles aquí te seguirá dando problemas. Wwaooo eso para mí fue muy triste, porque yo he perdido días de trabajo porque el carro no me ha funcionó correctamente. También arreglando mi vehículo en la garantía, los mecánico que trabajaron en carro le dieron tremendo rayado en la parte de al frente. Agradecería que me pintaran esa área del vehículo. El Sr Joshua sabe del asunto. De lo único que no me puedo quejar es del profesionalismo del Sr Joshua Fernández. Ustedes necesitan para personas como él y su compromiso con el cliente y para su empresa.

November 03, 2024

Excellent service from check in to check out everyone goes out of there way for you More

by lpugliese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Greenway Kia East responded

It was our pleasure to assist you. Thank you from all of us here at Greenway Kia East!

November 03, 2024

On 10/31, my check engine light went on. I called Greenway KIA and got a Monday appointment. I brought my 2024 Seltos in Friday. I got no guarantee my car would be serviced on Friday. More

by aedncc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin
Nov 04, 2024 -

Greenway Kia East responded

We're delighted to hear that our team at Greenway Kia East was able to service your 2024 Kia Seltos promptly and keep you informed throughout the process. Thank you for sharing your experience, and we're glad we could help!

November 03, 2024

My appointment was scheduled quick and they were able find the issues fast and the rep communicate with me More

by HELVYARIVERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Greenway Kia East responded

We're delighted to hear that your appointment at Greenway Kia East was efficient and the team communicated well with you. Thank you for sharing your experience!

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