Orlando Kia East - Service Center

Promised and delivered on that promised. Very professional exceptional service. Ver happy with service provided Very professional exceptional service. Ver happy with service provided More

Great service. Clear communication from Shelby and team. Thank you for everything. Appreciate all of it. Clear communication from Shelby and team. Thank you for everything. Appreciate all of it. More

I Arrived early for my appointment and taken right in. Appointment was completed timely. Much better environment than City Kia. Appointment was completed timely. Much better environment than City Kia. More

Very professional. The job was well done. My only concerns were A scheduled oil change should not take l2 hours and if if a customer comes in for an oil change, don’t t The job was well done. My only concerns were A scheduled oil change should not take l2 hours and if if a customer comes in for an oil change, don’t try to upsell them into a new vehicle. More

Even though the service department was hamstrung by the malware hacking which struck many dealerships, they got my warranty issue appointment taken care of with no hiccups, also in light of communicating b malware hacking which struck many dealerships, they got my warranty issue appointment taken care of with no hiccups, also in light of communicating back-and-forth with Kia corporate. More

The issue is with communication. Originally I brought my EV6 in with a charging issue on April 30. They could not replicate the issue as they used a level 3 charger instead of a leve Originally I brought my EV6 in with a charging issue on April 30. They could not replicate the issue as they used a level 3 charger instead of a level 2. I brought it back to the dealership at the end of May with the same issue. This time they tried the level 2 and level. 1 chargers and it wouldn't charge. Back to the reason for the low score - not once did Joshua call or text to provide me an update on the car. I would have to try numerous times to get anyone to answer the phone when I would call and all I would get is that Joshua will call me right back. Problem is he never would. I also tried to leave messages for the service manager, but her mailbox is full and hangs up on you. The only way to communicate with Joshua was to drive down to the dealership and hunt him down to get an update. Finally, after close to four weeks, they found the issue (which they knew what it was after a few days, but Kia wanted to try everything under the sun first) and completed the repair. Luckily, my wife works at home and we had an extra car at our disposal while the car was in the shop. At no time was I offered a loaner or rental even though it states that they have them on their website. So, the issue here is communication or the lack of it. I spent hours trying to get in touch with Joshua over the days between calls and texts. It's frustrating to be left in the dark when a simple text or call stating where things are would alleviate that frustration. More

Very friendly and courteous service people, willing to help, great experience, fast and very clear help, great experience, fast and very clear More

From beginning to end it was easy. I walked in and walked out. Fifthteen word I walked in and walked out. Fifthteen word More

They are super nice as people, but the number of miscommunications and times that I had to return because they couldn't get it completed was maddening. My radio didn't work since late February and w miscommunications and times that I had to return because they couldn't get it completed was maddening. My radio didn't work since late February and wasn't completed until the end of June. I was told by the service department the radio was on back order but when I talked to corporate they haven't even ordered it. Just a horrible experience all around. More

They had my car from april 28 to july 10. They stopped responding to us in early June. I called, texted, reached out on their sites live chat, even messaged their facebook page and could not They stopped responding to us in early June. I called, texted, reached out on their sites live chat, even messaged their facebook page and could not get a response or update on my own personal property for a MONTH. We were also not offered any loaners or rentals of any kind during these months without a vehicle. When we finally got it back, it reeked of cigarette smoke. More