Orlando Kia East - Service Center

Very upset with my experience and lack of communication. I had an appointment for a trunk latch recall and security update, so I have the Email where the make and model of my car was made clear. I said that I had an appointment for a trunk latch recall and security update, so I have the Email where the make and model of my car was made clear. I said that those were the only two things that I wanted to have serviced, and then proceeded to wait in the lobby. After only 10-15 minutes, I was approached and shown that my alignment needed to be fixed, which I had no issues with having that done, along with the trunk latch and security update. At this moment, I should have been told that your dealership did not have my particular trunk latch in stock. Instead, I wasn't informed until after my alignment was fixed, so about an hour later, and now have to waste another day to come in and get the trunk latch fixed, which was the main reason I was there anyway. So I walked away paying $130 for an alignment that should have been rescheduled with the trunk latch. As a customer, I feel like my time wasn't valued, and communication failed on all levels. I'm not looking forward to my rescheduled appointment, thank you. More

KIA east has always performed great service. The service department is always friendly and helpful. The service department is always friendly and helpful. More

It was very easy and smooth, the employees were all friendly and welcoming, Great service. friendly and welcoming, Great service. More

My Kia Carnival 2023 was in service department for 2 weeks without any diagnostic and I was told that they sent pictures and video to Kia engineers, after a week with my car at dealer, so they can deter weeks without any diagnostic and I was told that they sent pictures and video to Kia engineers, after a week with my car at dealer, so they can determine the problem. I request to the service manager Gena Carpio to facilitate a car for me due to they were taking too long. She in a very rude actitud said that unless they find a diagnostic Kia won’t give me a car and, if I pay $45 she can rent me a car. I’m a cancer patient and the service advisor Josh knew that I couldn’t be without a car because I need treatment every day. In one of my visit last Friday I ask Carlos service advisor to check if they can provide me a car while my car in service and he said that, “as long as he knows Kia’s don’t provide car to customers even if they take for ever to fix a car”. This was my second time I took my car for the same reason, the car didn’t start in the morning unless I put it in neutral and turn off emergency brake. The first time I was told that there was nothing bad with battery and the van. This second time, while the car was in for service, I kept calling the dealer every other day to get the status of my van, because I never received any update call from service advisor at all. Yesterday July 23 finally they fix the car. The reason issue with my car was the switch of the gear level was bad. Last Friday they said they ordered the switch guessing it might be the reason and by luck for the technician, it became the reason of the car not working. Before they found the reason they were blaming a lifter that I have installed in the back of my van that is used for lifting my power chair due to my disability. They insisted for 2 weeks that it was a reason , always saying that the lifter discharge the battery. The battery was never had any issue because if they put the car in neutral and turn emergency break off, the car always started. I always sustained that the lifter which was installed a year and a half by professionals, wasn’t causing any damage to my car. During all this ordeal and very difficult 2 weeks, the service manager never approved a car for me. This is the first time that I had lived this experience with a dealer that don’t provide transportation while my new car spent so much time stock for service without a solution at the dealer. This is my first time experience buying a car at Kia and, it has turned a nightmare for service. And last but not least when I pick up my van it was very dirty with what I believe or could be bird poop and plenty of dirt. My van was nice and shine when I left it at dealer, well I believe they also don’t have employees to return a clean car to customers at least as courtesy. Base on my worst experience with Greenway Kia East, I can say, the technicians are incompetent, care and customer service deserves a scale -0! People, avoid Greenway Kia East, after you buy a car in this dealer, service department is the worst! More

My guy fin made the whole process so easy! As well as Kia noticing my window defects and letting me know about their services. As well as Kia noticing my window defects and letting me know about their services. More

everything was good! !! the only thing I have to say is that it was a little delayed but the attention and everything was very good. !! the only thing I have to say is that it was a little delayed but the attention and everything was very good. More

Excellent service if it was completed. Was not briefed except by invoice which is difficult to interpret. The service manager was not present when I picked it up. Everything seems to be wo Was not briefed except by invoice which is difficult to interpret. The service manager was not present when I picked it up. Everything seems to be working well and properly. Fin was informative and cordial . I’ll be back!!! More

They were able to get me in and out in a hour, Shelby was great and will be back next time I need service great and will be back next time I need service More

My technician was helpful polite and efficient. My vehicle was taken in and returned within the estimated repair time. My vehicle was taken in and returned within the estimated repair time. More

Joshua was great on fixong my car issue, it was a faulty sensor. He's professionaly, friendly and the dealership is lucky to habe him. sensor. He's professionaly, friendly and the dealership is lucky to habe him. More