Orlando Kia East - Service Center

not happy with the customer service. I was charged $250 for a service I did not request. I spoke with several managers and they were to review the tape of the conversation but none of th I was charged $250 for a service I did not request. I spoke with several managers and they were to review the tape of the conversation but none of the managers got back to me. I will never use Greenway Kia for anything ever again More

Joshua was great on first meeting, made you feel heard and reassured. After that radio silence. My car sat there for about 8 days and despite all my efforts to get an update on my car and it was nothing. and reassured. After that radio silence. My car sat there for about 8 days and despite all my efforts to get an update on my car and it was nothing. Emailed the GM no response. Gina was the only saving grace they had. She called a few times talked about my options and despite being hot on the phone she was professional. My only gripe is she quote the cost plus tax. When I get there to pay the bill there's a whole bunch of added fees that took what was supposed to be 800 way over 1000. More

Everything went as expected. The people were respectful and helpful. My car was ready on time. The people were respectful and helpful. My car was ready on time. More

Josh was great! He was attentive and clearly understood my needs. I would highly recommend Joshua and look forward to working with him again. He was attentive and clearly understood my needs. I would highly recommend Joshua and look forward to working with him again. More

Shelby was amazing! Accurately communicated everything and was spot on with timing. Will request her again if I can! Accurately communicated everything and was spot on with timing. Will request her again if I can! More

My guy Fiyinfoluwa made the whole process super easy, fast, and comfortable. Was very responsive to anything I had questions about, cool guy overall. fast, and comfortable. Was very responsive to anything I had questions about, cool guy overall. More

Excellent care. We were extremely grateful as they were informative and kept us well informed during our service. We were extremely grateful as they were informative and kept us well informed during our service. More

Very friendly. Professional. They kept their promises. Sometimes they went over and above board. Staff and management were eager to help. Knowledgeable! I was bless Professional. They kept their promises. Sometimes they went over and above board. Staff and management were eager to help. Knowledgeable! I was blessed to have found a dealership that cares for the customers. Thanks Kia! More

During the computer outage on Friday, July 19th, Carlos was extremely helpful, professional and calm under all the chaos. was extremely helpful, professional and calm under all the chaos. More

Very upset with my experience and lack of communication. I had an appointment for a trunk latch recall and security update, so I have the Email where the make and model of my car was made clear. I said that I had an appointment for a trunk latch recall and security update, so I have the Email where the make and model of my car was made clear. I said that those were the only two things that I wanted to have serviced, and then proceeded to wait in the lobby. After only 10-15 minutes, I was approached and shown that my alignment needed to be fixed, which I had no issues with having that done, along with the trunk latch and security update. At this moment, I should have been told that your dealership did not have my particular trunk latch in stock. Instead, I wasn't informed until after my alignment was fixed, so about an hour later, and now have to waste another day to come in and get the trunk latch fixed, which was the main reason I was there anyway. So I walked away paying $130 for an alignment that should have been rescheduled with the trunk latch. As a customer, I feel like my time wasn't valued, and communication failed on all levels. I'm not looking forward to my rescheduled appointment, thank you. More