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Orlando Kia East - Service Center

Orlando, FL

4.1
1,151 Reviews

1,151 Reviews of Orlando Kia East - Service Center

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August 01, 2024

Look forward to to have vehicle service, love the waiting room, coffee, snack, representatives very nice, gives update, on time. Thank you More

by mbannister1937
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Greenway Kia East responded

Thank you for the kind words! We're glad to hear that our waiting room and service team at Greenway Kia East made your visit enjoyable. We look forward to seeing you again!

July 31, 2024

Second shot at entering this. Parts are not available! Give me a break. Back seat monitor. Warranty process sucks. More

by Mjcaamano666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Greenway Kia East responded

Thank you for taking the time to share your feedback. I'm sorry to hear about the difficulties you've experienced with the availability of parts and the warranty process for your back seat monitor. We strive to provide a seamless experience for all our customers, and it seems we've fallen short in this instance. We're currently working to address the parts availability issue and improve our warranty process. Your feedback is invaluable in helping us make these improvements. Please reach out to our customer support team at [contact information] so we can assist you directly and work towards resolving your issue as quickly as possible. Thank you for your patience and understanding.

July 30, 2024

Service department needs to be more efficient. . you do not get calls when your parts are in and when u call .. they say your car is ready only to find out that when u go to pick up your car.. it’s More

by potm1
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Alejo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Greenway Kia East responded

Thank you for sharing this feedback. We apologize for any inconvenience caused by the lack of communication and inefficiency in our service department. Your experience is important to us, and we would like to address these issues directly with you. Please reach out at your earliest convenience so we can make things right. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

July 30, 2024

Great customer service as soon as you get there. Good attitude. Accurate estimated time of service. More

by eocasio7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Greenway Kia East responded

We are so happy that our Greenway Kia East team earned your five stars. Thanks!

July 30, 2024

After being very disappointed with another dealership, Greenway Kia found the problem right away and will correct it, when they have the part. More

by Barbara Rutledge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Greenway Kia East responded

Barbara, we're glad to hear that our team at Greenway Kia East could identify the issue and will get it fixed for you soon. Thanks for your patience and trust!

July 30, 2024

While going into this dealership, the environment immediately felt comfortable and inviting, overall it was the best experience. More

by Roland Angelo Jan Caniedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Westberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Greenway Kia East responded

Roland, we're delighted to hear that you felt comfortable and welcomed at Greenway Kia East. Thanks for sharing your experience with us!

July 30, 2024

Service adviser (Fin) did not keep me updated on my service and what was needed More

by DEBDUBBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fiyin Adeyeye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Greenway Kia East responded

Thanks for the great review of Fin and Greenway Kia East!

July 30, 2024

Buying my car was a great experience. The oil change was awful. The guy The checked me in was rude. Did not give good direction. When asked to pay I was asked to go around the corner. Did More

by aglynn1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Alejo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Greenway Kia East responded

I'm sorry to hear about the lack of respectful service you received during your recent oil change. We strive for 5-star customer care and it's clear we fell short this time. I'd like to address this issue directly with you—please reach out when you can. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

July 30, 2024

They helped me with all my questions. They were responsive when I reached them. They helped me with setting up payment More

by robertock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Greenway Kia East responded

We're glad to hear our team at Greenway Kia East was able to assist you with all your questions and payment setup. Thanks for the positive feedback!

July 30, 2024

Had all recalls updated in addition to my scheduled oil change and sunroof repair; all within reasonable time. More

by James xx.hilaire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Greenway Kia East responded

James, we're glad to hear that your recalls, oil change, and sunroof repair were handled efficiently at Greenway Kia East. Thanks for the positive feedback!

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