Orlando Kia East - Service Center

One ,two,three out the door. I wish I got my car washed maybe next time. I wish I got my car washed maybe next time. More

Very friendly, knowledgeable and detailed. Always keep his promises and keep me updated about my car. Always keep his promises and keep me updated about my car. More

This dealership is the best i am very pleased with the out come that i esperienced out come that i esperienced More

The worst part my experience was the total lack of communication from anyone in the service department. I brought my car in with a charging issue. At no time was I contacted by the service department communication from anyone in the service department. I brought my car in with a charging issue. At no time was I contacted by the service department about my car. I had to track them down to get updates. It would take me an hour to get through to the advisors, just to be told that my advisor would get back to me right away, which of course, never happened. I would try texting, but never got any response. Lastly, I drove down to the dealership and found my advisor and got an update. This happened throughout the month my car was there for the charging issue. The only way to get an update was to drive to the dealership and find my advisor. I tried to reach out to Gina the service manager, but her voicemail is full and just hangs up on you. My experience was totally frustrating. More

The location is welcoming with a variety of diverse professional staff that are always available and willing to help the customers. professional staff that are always available and willing to help the customers. More

The service staff at Orlando Kia East is unbelievably professional. Gina is always on top of everything and it is extremely pleasant to deal with. I highly recommend this service department.!! professional. Gina is always on top of everything and it is extremely pleasant to deal with. I highly recommend this service department.!! More

Excellent attention, very good knowledge, falta assistance, clear communication and advising. Thank you for all your help. assistance, clear communication and advising. Thank you for all your help. More

The communication between the service manager and the customer is very poor. The service manager couldn’t be reached by phone or email. customer is very poor. The service manager couldn’t be reached by phone or email. More

Needed to get my bumper and a few other small parts replaced and while they did get fixed and everything seems to be ok, the lack of communication between departments and myself lead this to take almos replaced and while they did get fixed and everything seems to be ok, the lack of communication between departments and myself lead this to take almost an entire month to actually get done. I understand that there were parts that we were waiting on to arrive but I had to call find out that 2 of the 3 already had, but when I finally did bring my car in (I had tried to drop it off a few days prior but a different advisor told me to bring it in later so I wouldn’t be waiting on them to paint the bumper which surprise I had to wait anyways since the bumper wasn’t sent to their paint guy) I was told by the advisor that he wasn’t aware that any of the parts had arrived and had to double check before letting me drop off my car. I just think the communication between all departments and customers could really be improved so it doesn’t take a month for something to get done that really only should have been a week or so. More

Service was great! Service Advisor was excellent! He was courteous and professional, kind and professional. Service Advisor was excellent! He was courteous and professional, kind and professional. More