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Orlando Kia East - Service Center

Orlando, FL

4.1
1,149 Reviews

1,149 Reviews of Orlando Kia East - Service Center

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August 15, 2024

Was the fastest service ever. I went that morning expecting to have a shuttle ride back to my job. By the time I sat down waiting for the service, it was complete. That was my fir More

by oliviaboykin51
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Greenway Kia East responded

We're delighted to hear that your first visit to Greenway Kia East was such a speedy and positive experience, Olivia! It's great knowing our team could accommodate you quickly and even accept your coupon. We are looking forward to seeing you again soon!

August 14, 2024

Very customer oriented, friendly, & caring. Shelby is very professional, knowledgeable, pleasant, and genuinely concerned about the treatment and attention given to her customers. Would recomm More

by pengpanlong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hicham Belharsa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simon Dib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Greenway Kia East responded

Thank you for the wonderful feedback! We're delighted to hear that Shelby provided such excellent service at Greenway Kia East. We look forward to assisting you with your car needs in the future!

August 14, 2024

I made an appointment to take care of a recall, took the day off and waited an hour and a half because I was told it was going to be completed only to find out that they did not have the part and would have More

by silva.daniel56
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Greenway Kia East responded

Silva, I apologize for the initial inconvenience you experienced with your recall appointment. I'm glad to hear Mathew was able to turn things around and provide quick service on your return visit. If there's anything else we can assist with, please let us know. We hope to have the opportunity to improve your experience with us next time. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 14, 2024

Working with Matt was great. He was friendly and kept me up to date. The greeter outside was great, as well. More

by KELLIFRANK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Greenway Kia East responded

Thanks for sharing your experience! We're glad to hear Matt and our greeter made a positive impression at Greenway Kia East. We appreciate your feedback and hope to see you again soon!

August 13, 2024

I’m very happy with the services, they treat me very nice it was my first time . More

by Andino1625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Greenway Kia East responded

Thank you for reviewing Greenway Kia East! We truly appreciate your feedback!

August 13, 2024

They only care about you filling up the survey , I’ve been waiting more than 3 weeks for a part and I haven’t received a single call or message related to the part for my vehicle, but I’ve received thous More

by titogrille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Greenway Kia East responded

It's disappointing to hear about your experience. We strive for timely communication and it's clear we fell short here. I apologize for the delay on your part and would like to assist you personally in resolving this issue. Please reach out when you can so we can make things right. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 13, 2024

Work was done properly, but it should not take 6 hours to get my vehicle back for an oil change, tire rotation, and 2 software updates. More

by NAVYSP1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Greenway Kia East responded

Thank you for your feedback. While we're glad to hear the work was done properly, we apologize for the lengthy wait time. We aim to provide efficient service and will use this input to improve our processes. If you'd like to discuss further, please reach out at your convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 12, 2024

Good service. Didn't have my filter for my jeeps oil change in stock so had to wait a few hours. Would.be nice if they had free snacks available such as popcorn or More

by jdaleo77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Aug 12, 2024 -

Greenway Kia East responded

Thanks for the feedback! We appreciate your patience and will take note of your suggestion about snacks. Glad to hear you received good service at Greenway Kia East!

August 12, 2024

Gina has great and I glad I was able to get my KIA back in a few days. Thank you Bob More

by BNJ1085
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Greenway Kia East responded

Thank you for leaving Greenway Kia East a five-star review. It's fantastic that your experience with Gina and our team went smoothly. Enjoy your KIA!

August 12, 2024

The staff was professional and service was fast efficient and reliable. I’ve never had any issues More

by BKLYNSWEETIE706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Greenway Kia East responded

We are grateful for your positive feedback about Greenway Kia East. Thanks so much.

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