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Orlando Kia East - Service Center

Orlando, FL

4.1
1,149 Reviews

1,149 Reviews of Orlando Kia East - Service Center

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August 28, 2024

Carlos ha sido la persona que verdaderamente nos ayudó con el problema de nuestro auto, le estamos más que agradecidos y ojalá lo promuevan como gerente de servicio porque el que tienen actualmente NO SIR More

by EDNACO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Greenway Kia East responded

Gracias por compartir su experiencia. Nos alegra saber que Carlos pudo ayudarle con el problema de su auto aquí en Greenway Kia East. Apreciamos sus comentarios y tomaremos nota sobre la sugerencia para mejorar nuestro servicio.

August 26, 2024

Finn, Carlos and Terry were OUTSTANDING! Their professionalism, communication and empathetic ear meant the world to me. Thanks for your service More

by Penny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry the mechanic-10 ⭐️
Aug 26, 2024 -

Greenway Kia East responded

Penny, we're delighted to hear that Finn, Carlos, and Terry provided outstanding service at Greenway Kia East. Thanks for sharing your experience!

August 26, 2024

They only one of the part I needed and it turned out to be defective so I had to go back a second time for the same work. People were professional and efficient however. More

by kcw1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Greenway Kia East responded

While it's great to hear that our team was professional and efficient during your visits, we apologize for the inconvenience of having to return due to a defective part. If you have any further concerns or need assistance, please feel free to reach out. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 25, 2024

Joshua was very courteous and helpful. He answered all my questions and I am very happy with my purchase. More

by hectorjje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Greenway Kia East responded

Hector, we're delighted to hear Joshua provided excellent service at Greenway Kia East. Enjoy your new purchase!

August 24, 2024

Great service, Great staff. Made the experience easy. Issues were taken care of quickly. Would highly recommend More

by dcphill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Greenway Kia East responded

Thank you for the high praise! We're delighted to hear that our team at Greenway Kia East made your experience smooth and efficient. We appreciate the recommendation!

August 24, 2024

The service team did a great job handling three open recalls. Then completed a 63 point inspection. More

by LEWIS.BOOTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Greenway Kia East responded

Knowing we are providing this level of service and care to you is validating for our team, Lewis! Thank you for your business, from your friends at Greenway Kia East!

August 24, 2024

The service was great and every time I go for oil change and everything else. More

by BIVECAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Greenway Kia East responded

Hi Bivecao, thanks so much for taking the time to leave Greenway Kia East a great review!

August 24, 2024

In waiting area was harassed by a Kia salesman that went down the line of waiting customers , to trade my van , Ridiculous ! Made the dealership look desperate for sales ! Then I was rushed at checkout to More

by HEYITSNANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t know anyone’s name
Aug 28, 2024 -

Greenway Kia East responded

Nana, thank you for sharing your experience. I'm glad to hear that your service advisor provided excellent support, but it's clear we have areas to improve on. If you'd like to discuss this further or share more details, please reach out anytime. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

August 24, 2024

The only reeason I come to this service center is because Joshua Fernandez. He is a rockstar! The service manager not so much. More

by DAWN35
Recommend Dealer
No
Employees Worked With
Gina Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Greenway Kia East responded

Dawn, thank you for sharing your feedback. We're happy to hear that Joshua's top-tier service keeps you coming back, but we apologize if the experience with other team members didn't meet your expectations. If you'd like to discuss further, please reach out at your convenience. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

August 24, 2024

A great dealership with a knowledgeable staff and excellent overall customer service. I would highly recommend this place to anyone. More

by NEV1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Greenway Kia East responded

Thank you for the high recommendation! We're delighted to hear that our team at Greenway Kia East provided excellent customer service. We appreciate your support and look forward to serving you again!

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