Back

Orlando Kia East - Service Center

Orlando, FL

4.1
1,149 Reviews

1,149 Reviews of Orlando Kia East - Service Center

Sort by
September 01, 2024

Phenomenal customer service. Fast turnaround for repairs. Great communication about the problem with my car. More

by Penny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry the mechanic was awesome.
Sep 03, 2024 -

Greenway Kia East responded

Penny, we're delighted to hear about your positive experience with our team at Greenway Kia East! Thanks for sharing your feedback on our customer service and repair process.

September 01, 2024

After almost 2 years, my car i still not fixed to my likes, it has more issues than before; and if trying to replace it with KIA products then my car is worthless as per tour sales dept. More

by MARIOADIAZN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Greenway Kia East responded

This is concerning to hear, and we apologize for any ongoing issues with your vehicle. We strive to provide quality service and fair evaluations, so this feedback is important to us. Please reach out directly so we can address these concerns further. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 01, 2024

Over 130 dollars and 2 hours to get an oil change (with an appointment) isn't the best More

by david emmert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Greenway Kia East responded

I'm sorry to see your 3-star review, David. We strive to keep our prices fair and competitive within the current market, and we appreciate your feedback. If there's anything else you'd like to discuss, please reach out. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 01, 2024

You are never able to reach someone on the phone. The service department does not give you updates. You have to keep calling or showing up in person to get any feedback. Don't get service here!!!! More

by Mocabeescott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Greenway Kia East responded

We apologize for the frustration you've experienced with our service department. Timely communication is important to us, and it's clear we fell short in your case. We would like to address this issue directly and improve your experience moving forward. We will search for your contact information and be in touch soon. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 31, 2024

Finn did a wonderful job on my car. I would definitely come back for all maintenance on my car. More

by MARYDICENSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Greenway Kia East responded

Thank you, Mary, for leaving Greenway Kia East a five-star review! We are happy to hear that Finn did a wonderful job. See you next time!

August 31, 2024

as usual i always goto mat, the service advisor. recall repairs were performed perfectly. mat is professional and keeps you informed of the repair. More

by RLIVING610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Greenway Kia East responded

We're delighted to hear that Matt and the team at Greenway Kia East provided excellent service once again. Thanks for trusting us with your recall repairs!

August 31, 2024

I happy for the service the Carlos when I go inside is very professional help me for open my app explain everything thank you and is speaking Spanish very important when im go again for services and go fo More

by MUSHGARDFANCY
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Greenway Kia East responded

Thank you for sharing your experience! We're glad to hear Carlos provided professional and helpful service at Greenway Kia East. We'll be sure to pass along your appreciation, especially regarding his Spanish-speaking assistance. See you next time!

August 31, 2024

Very comprehensive person. Speak Spanish to which is a required at Orlando specially , I think is a really good worker. He solve my issue really fast, his name is Joshua , some More

by Yender Pirela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Greenway Kia East responded

Yender, we're glad to hear Joshua provided such excellent service at Greenway Kia East! Thanks for sharing your experience with us.

August 30, 2024

The service advisor most of the time act the bots. It took me 3 service visits to get my problem fully understood by them. I would appreciate if they can properly understand the needs of customers and More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Westberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Greenway Kia East responded

Sam, I apologize for any inconvenience or frustration you've experienced. We strive to understand our customers' needs from the start and will consider this feedback moving forward. If you want to talk this through, please reach out directly so we can ensure your service plan is clear. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 30, 2024

Shelby in service is amazing Iderson in sales made the sale of the new car as easy as could be More

by LEVENRAH
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iderson Ellisaint
Sep 02, 2024 -

Greenway Kia East responded

It is great to hear that Shelby and Iderson have provided excellent support in both service and sales. Thanks for choosing Greenway Kia East!

...
20
...