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Orlando Kia East - Service Center

Orlando, FL

4.1
1,149 Reviews
Call Service Center (844) 637-1389

1,149 Reviews of Orlando Kia East - Service Center

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September 07, 2024

Everyone super nice and professional. Timely communication. Shebly did great during my check in calls to make sure my questions were addressed. More

by ALBA.LUGO1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Greenway Kia East responded

Thank you for the positive feedback, Alba! We're glad to hear Shebly and our team at Greenway Kia East provided timely communication and professional service. We appreciate your support!

September 06, 2024

Quoted $320. 00 to repair passenger side door handle that had been pulled off. Had it done at Caliber Collison for $94.00. Also in for routine service they found More

by SUMRALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Carpio
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Greenway Kia East responded

Thank you for sharing your experience. It's disappointing to hear that our pricing did not meet your expectations, and we apologize if this caused any inconvenience. We strive to provide fair and competitive rates, so I appreciate the feedback as it helps us improve. If you'd like to discuss this further or have any other concerns, please reach out directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 06, 2024

They didn't have the parts ready to fix my car for a recall even though I made the appointment weeks in advance. More

by erics
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Greenway Kia East responded

I sincerely apologize for the inconvenience you experienced at your recall appointment. Our team is committed to seamless, comprehensive service, and it's disappointing to hear that we didn't have the parts ready despite scheduling in advance. Please reach out at your earliest convenience so we can ensure you receive the proper assistance moving forward. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 05, 2024

The prices are a total rip off. $49 to take a nail out of a tire. Quoted me $320 to repla ce door latch on passenger side that someone pulled off. Had it done at Collison Caliber f More

by SUMRALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Alejo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Greenway Kia East responded

We appreciate your feedback and are sorry to hear about your experience with our pricing. We strive for competitive rates, but it seems we missed the mark here. If you have any further concerns or would like to discuss this matter in more detail, please reach out to us directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 05, 2024

I was forced to give you 1 star but actually is 0x0c0x0x0! Your mechanics suck! More

by QUELINDA59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Greenway Kia East responded

Reviews are very important to our business, as we use them to learn and improve our processes for future guests. If you are willing, I'd love to hear more about what happened during your visit so we can properly address your concerns. Please consider contacting me directly when you have a moment. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 05, 2024

Josh was great. Very helpful and pleasant. Everyone was very accommodating. My KIA was fixed in a short time and all works well. Thank you More

by BRITRANDI2749
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Greenway Kia East responded

Brit, we're delighted to hear Josh and the team at Greenway Kia East provided such helpful service. Thanks for sharing your experience!

September 03, 2024

I was given A Quote. When I? Went to the catchers to pay for it. It was a $100 more. They have too many hidden charges. More

by CGONZO1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fiyin Adeyeye
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Greenway Kia East responded

We apologize for any confusion regarding the pricing. This is certainly not what we strive for, and we'd like to clarify this situation with you directly. Please reach out at your convenience so we can address your concerns. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 02, 2024

Great service - treat the customer well Caring, helpful, and considerate. Value the customer time, great customer service. More

by angieandja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Greenway Kia East responded

Angie, we're delighted to hear you had a positive experience with our team at Greenway Kia East. Thanks for highlighting the great service and customer care!

September 02, 2024

Berry diligent. Waiting time ok. Waiting area good. Very respectfully. Explain good and Spanish speaking More

by JE.OLIVER7931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Greenway Kia East responded

Thank you for the feedback! We're glad to hear that our team at Greenway Kia East provided diligent and respectful service, with a comfortable waiting area. We appreciate your support!

September 02, 2024

Professional service. Clean location. Attentive staff. Clear instructions for following services. I certainly will be back. More

by vargas.mara460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Greenway Kia East responded

Thank you for the positive feedback! We're delighted to hear that our team at Greenway Kia East provided professional service and clear instructions. We look forward to your next visit!

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