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Orlando Kia East - Service Center

Orlando, FL

4.1
1,149 Reviews

1,149 Reviews of Orlando Kia East - Service Center

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September 13, 2024

Good service experience- from troubleshooting, ordering part, service, everything in reasonable time. Shout out to Shelby for keeping me updated on service. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Greenway Kia East responded

Sam, we're glad to hear you had a positive service experience at Greenway Kia East! We'll make sure Shelby knows about your shout-out. Thanks for the feedback!

September 13, 2024

It is very professional, meet time frame with appointment, no need to wait. Excellent customer service More

by ASKMILLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Greenway Kia East responded

Thank you for the fantastic feedback! We're glad to hear that our team at Greenway Kia East provided excellent customer service and met your appointment time frame. We appreciate your support!

September 13, 2024

Great communication. On time service. Washed my car. I would definitely use again. Good location. More

by ELWOODDD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Greenway Kia East responded

Thanks for leaving Greenway Kia East a five-star review! We are happy to hear that our team communicated well.

September 12, 2024

I spoke to Josh about my car gas tank issue and was told he would speak to the manager for me and give me a call back. He never called me so I gave Kia a call to speak with him but he was unavailable and I More

by ANJALIERAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Westberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Greenway Kia East responded

Anjalieram, I'm really sorry to hear about the lack of follow-up on your gas tank issue. This isn't the level of service we aim for and I apologize for any frustration caused. Please reach out directly so we can address this matter promptly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 12, 2024

Went in for a recall part, wound up having to return twice after that due to someone breaking my key fob, and trying to pass it off as 'fine' even though it was scotch taped back together. Then they ord More

by SAMUEL.WATERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fiyin Adeyeye
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Greenway Kia East responded

We apologize for the inconvenience you experienced with your key fob. This certainly does not reflect our standards of service, and we regret any frustration caused by these repeated visits. We would like to make things right, so please reach out to us at your convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 12, 2024

They did 2 recalls on my 2011 KIA Soul free of charge. It took around 1 week for the parts to come in (and they required a vehicle inspection before they would order the parts, so I had to make two trips More

by Niteman131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Westberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Greenway Kia East responded

Thanks for sharing your experience! We're glad Greenway Kia East could take care of the recalls on your KIA Soul. We appreciate your patience with the process and hope everything is running smoothly now!

September 11, 2024

Fast , friendly and welcoming. I always recommend Orlando Kia east . Been going since 2018. Great customer service. More

by WATCHCKY2K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Greenway Kia East responded

Thanks for your continued support and recommendation! We're delighted to hear that you've had great experiences with our team at Greenway Kia East since 2018. Looking forward to serving you again soon!

September 11, 2024

Me gusto mucho fuy bien atendido y estoy satisfecho con el servicio de yoanel fue muy profecional y nos dio un servicio exelente More

by eniotamayoromero102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoanel
Sep 12, 2024 -

Greenway Kia East responded

Gracias por compartir su experiencia! Nos alegra saber que Yoanel le brindó un servicio excelente en Greenway Kia East. Esperamos verle de nuevo pronto!

September 10, 2024

Turn around for fixing my vehicle was fast, Was updated frequently and staff was extremely friendly More

by ALIKINS2727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Greenway Kia East responded

Thank you for leaving Greenway Kia East a five-star review! We are happy to hear that our team was efficient and friendly!

September 10, 2024

It's is a very good place to relax and very clean confronted chairs guit More

by HAROLDRIGHT8763
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Greenway Kia East responded

We are so happy that our Greenway Kia East team earned your five stars. Thanks for the great review!

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