Orlando Kia East - Service Center

They did the job but offered to wash my car and returned it unwashed , I was disappointed because they kept the car for 2 days because they had to order parts so they had plenty of time to wash it it unwashed , I was disappointed because they kept the car for 2 days because they had to order parts so they had plenty of time to wash it More

There is minimal communication, and when you call and ask for an update, very rude and you are made to feel like an inconvenience. for an update, very rude and you are made to feel like an inconvenience. More

Services advisor they are good , but management are bad, waiting for parts over 2 months and always receiving excuses until one day that I called and threaten them to hire attorney to fix my issue was the o waiting for parts over 2 months and always receiving excuses until one day that I called and threaten them to hire attorney to fix my issue was the only way to fix my problems, green way Kia East the king of excuses but not solutions, and in top of that they have the audacity to send me this survey and ask me to be nice to hear from me , like they did something amazing 🤣 if I don’t call them and threaten them with hiring attorneys I bet I will still waiting to resolved my problem, More

Great fast service looked after me because I had to wait for my car excellent staff and service mechanic for my car excellent staff and service mechanic More

Only thing missing was the car wash and vacuum inside. Also I was told to come back if the check pressure monitoring system came back on. And it has so I will bring it in again to see why this is constant Also I was told to come back if the check pressure monitoring system came back on. And it has so I will bring it in again to see why this is constantly happening. More

So, ghe dealership is where we bought our Kia Telluride and I like them a lot, and I think they’re fair, and do a good job. But I reall hate these surveys. and I like them a lot, and I think they’re fair, and do a good job. But I reall hate these surveys. More

Great service just didn’t get the car washed 🤷🏽‍♀️ They didn’t ask me if I wanted to have the truck washed and cleaned inside. didn’t ask me if I wanted to have the truck washed and cleaned inside. More

Had an oil change-great service -in and out in less than an hour. I was met promptly at the service entrance and the service began. Great experience an hour. I was met promptly at the service entrance and the service began. Great experience More

Kia East has some serious issues when it comes to their customer service, management complaint resolution, phone calls no answered or dropped and their lenght of time in getting in and out for service. I customer service, management complaint resolution, phone calls no answered or dropped and their lenght of time in getting in and out for service. I did like the last guy (Joshua) that worked with my car service but the one before was atrocious (Carlos). More

I dropped off my car to get recall work done, and when I picked it up, it's misfiring constantly. They are trying to not take the blame, but of course the tech I spoke to tried to start selling me on a new picked it up, it's misfiring constantly. They are trying to not take the blame, but of course the tech I spoke to tried to start selling me on a new car. Coincidence? Not at all. I will not be buying a Kia ever again. More