Greenway Kia East

Todo estuvo bien. La atención al momento que llegue y la pronta solución a mi problema por Garantía. Excellent! La atención al momento que llegue y la pronta solución a mi problema por Garantía. Excellent! More

Friendly team that got the requested work done quickly and efficiently. Great job done by all. and efficiently. Great job done by all. More

The service was excellent and will definitely return. Everyone attended to the servicing of my vehicle with great professionalism. Everyone attended to the servicing of my vehicle with great professionalism. More

Always helpful and responsive to any issues. My car salesman has gone out of his way to help me with any needs. My car salesman has gone out of his way to help me with any needs. More

Missed spelled my last name, but the parts personel was wonderful. They quickly solved the problem finding the part associated with the misspelling. But overall everyone was outstanding. wonderful. They quickly solved the problem finding the part associated with the misspelling. But overall everyone was outstanding. More

Rear view mirror not functioning correctly. Issue identified immediately. Multiple visits to dealership. Despite service department stating case opened and would contact to repair, no contact o Issue identified immediately. Multiple visits to dealership. Despite service department stating case opened and would contact to repair, no contact or service provided. Absolutely no follow up. Expect more with brand new car not functioning properly. More

They took great care of us and our car. Very friendly, and great customer service. Very friendly, and great customer service. More

Embarrassingly bad customer service! I went to pick up my vehicle after an oil change and having a few recalls taken care of, only to find a fresh nail in my tire! I was dropped off and I went to pick up my vehicle after an oil change and having a few recalls taken care of, only to find a fresh nail in my tire! I was dropped off and had no way to get home and bc it was after the service dept was closed, the tire could not be fixed and the sales manager said they could not give me a loaner to get home, so I had to get an uber home and back the next day. I asked if I could be reimbursed for those and he said definitely. Of course it was not without a lot of effort that I was promised reimbursement (still tbd if I was receive it!) This was a huge waste of time as I live 40 minutes from the dealership. When I asked the service manager the next day if she could compensate my waste of time with a free oil change or something, after all it was due to something they caused (nail in the tire) she said no bc they had already “taken care of the tire” for me. Are you kidding? Like you think you did me some favor by repairing the tire your tech got a hole in?? When I pointed out that the only reason I had the tire problem was due to her service team getting a nail in it, she said “Well yeah, but we took care of it for you.” She also pointed out that they were reimbursing me for the extra Uber trips, which I reminded her were also only because of the tire problem that her team created! Honestly, a free oil change wouldn’t be enough to compensate me for the time I wasted making an extra trip to the dealership during the holidays (not to mention I am in the middle of a move and had to find a time to do this while I had childcare) but it would at least be a gesture. I am surprised that a customer service manager doesn’t understand the lifetime value of a customer. We bought the vehicle there brand new in April. We have decided to get the vehicles regular maintenance there even though we have MANY options that are much closer. Prior to this, I had planned to get all maintenance at the dealership and would have probably bought my next car there, however after this experience, I’m not sure what would have me choose to go back there. I hope someone from the dealership or the corporate office reaches out to me so I can have a conversation about this with them. I have worked in customer service for 20+ years and would be embarrassed if I found out this is how someone on my team handled a situation like this! More

Excellent experience. Friendly staff especially Fin was very kind and professional and excellent services. Pricing was reasonable. Friendly staff especially Fin was very kind and professional and excellent services. Pricing was reasonable. More

Just terrible car wasn't prepared properly. Car was empty on gas. Plastic was found inside car everywhere. Tires were all super low which it locked car in place. No valve stem colors on any Car was empty on gas. Plastic was found inside car everywhere. Tires were all super low which it locked car in place. No valve stem colors on any tire. No call backs from dealer. More