Greenway Kia East

Day 35 Once again no phone calls from Kia East in Orlando Florida. After 21 days of them refusing to answer calls about My car that was taken by wrecker on August 11th. I called corporate and on day 24 and f Florida. After 21 days of them refusing to answer calls about My car that was taken by wrecker on August 11th. I called corporate and on day 24 and filed a complaint. On day 27 I finally talked to the service manager and lead service tech. They had no diagnosis on the vehicle except that with 61,000 miles they felt it was an abrupt engine failure. Kia corporate disagrees with their assessment. After blessing everyone out for not communicating with me for over three weeks, we made an agreement that Gina (service manager) or Edward (lead service tech) would call me each Wednesday before 4:00pm for a weekly update. Two Wednesdays have passed with no phone calls. Now when I call to inquire. No one is available to take the call or give me information about the car. All the while we have been paying for a rental car the entire time. Kia will only reimburse if it turns out to be a warranty related item. It has a 10 year or 100,000 mile power train warranty. My daughter was driving on the interstate when the car lost power. Placing her in a very dangerous situation. A law enforcement officer was kind enough to stop and check on her. He also said she was not safe where the car stopped and had to push her car about 1/2 mile to get her to safety. The car will run. She had the AC on for over an hour waiting on the tow truck. But it will not accelerate. No warning lights and no overheating. Moral of my story. DO NOT buy a Kia and think they will stand behind their warranty or vehicle. They cannot even diagnose the issue. It’s all on your buck until it’s diagnosed. Then and understandably so will the reimburse your rental car at ~$500.00 per week if it’s a covered part. It takes 6-8 weeks for them to reimburse you. Most importantly we do not have a diagnosis 35 days later. If I go to get the car and take it to another dealership, I have to pay for all the work they say has been performed thus far and Kia will not reimburse anything. The last time I called it just so happened that my daughter was in the lobby to get some belongings out of her car. When the lady answering the phone mentioned my name Edward and Gina started making inappropriate comments about me right in front of the customers daughter (my daughter). It went in long enough that it’s now on video. Finally they acknowledged my daughter and ask if they could help. She said yes I’m the daughter of the person you just made those comments about. It was a hush over the service department. They had no idea someone would be there because we live six hours away. I have called every day for 24 days before getting a “we don’t know what’s wrong with your car”. Now they have not called me like we agreed and once again no one is available to take my calls. More

Our service there was great! Had an oil change. However, one young man in the parts department was fussing at another employee within hearing range of customers. He should have taken that outside or close t one young man in the parts department was fussing at another employee within hearing range of customers. He should have taken that outside or close to the parts window or something or took him in an office. Every other word he said was bro. And his voice was quite loud. I gave a look but it was unseen. That does not bode well with customers to hear a boss chewing out an employee. Our oil change went well though and that part of our service was great. They just need to be mindful of customers in the waiting area. More

Year old Kia Soul, bought brand new. Appt at 10:20 a.m. due to their recall. No call regarding diagnosis. Called at the end of the day and "my guy" was already gone. I was told someone else would call, nob due to their recall. No call regarding diagnosis. Called at the end of the day and "my guy" was already gone. I was told someone else would call, nobody did. Going on 26 hours now with no update, nobody's available for discussion, voice mail boxes are full. I've missed part of my work for two days now. This "service" doesn't generate any revenue, otherwise I imagine I'd have my car back by now. This is the second time I've been screwed on this thing. More

Bought 2016 Kia Soul in May 2021, on good faith, were told car checked out great. Today, August 7th, they've told me I immediately need a $500 front brake job and the back brakes are almost shot, too. told car checked out great. Today, August 7th, they've told me I immediately need a $500 front brake job and the back brakes are almost shot, too. I only drive to work and close by in town, I didn't wear out the brakes since May. More

I left a 500.00 deposit to hold a car ,the next day the I left a 500.00 deposit to hold a car ,the next day the car I was going to buy was a not in go working order,so I said I change my mind ,I ask about I left a 500.00 deposit to hold a car ,the next day the car I was going to buy was a not in go working order,so I said I change my mind ,I ask about my refund and they told me that I can’t it 2 week that crazy they took my money freely,but I have to wait two crazy ,I will never buy a car from greenway east Kia ,and I will never let my friends or co-worker buy a car from them .still waiting fir my refund and More

AVOID!!! Brand new car pulls to the right and they’re charging me $170 to look at it. I haven’t hit anything nor do I drive like a maniac. Bad location, bad attitudes, bad service. charging me $170 to look at it. I haven’t hit anything nor do I drive like a maniac. Bad location, bad attitudes, bad service. More

Went in with engine light diagnostic test showed purge valve and gas cap should be replaced the valve will take me maybe 5 minutes to replace they wanted to charge my wife $655 labor and part the part was valve and gas cap should be replaced the valve will take me maybe 5 minutes to replace they wanted to charge my wife $655 labor and part the part was $30 $620 for labor. DON'T SEND YOUR WIFE TO THIS DEALER THEY TRIED RIP MY WIFE OFF. Women are treated much differently because they are not aware of engine components. I would pay $100 for labor for the service but no way $620 We will never return to this dealer. EVER More

Worst experience I've had in a car dealership in many years. This dealer uses the old "bait and switch" sales technique. They give you the sales pitch and demo ride to get you interested and then when years. This dealer uses the old "bait and switch" sales technique. They give you the sales pitch and demo ride to get you interested and then when you go in to finalize the deal they present you with the paperwork showing a higher sales price for the vehicle. They call it a "market adjustment". If the vehicle has a higher price it should be clearly shown next to the window sticker showing the msrp to alert the customer. MSRP stickers are displayed on new vehicles so that the customer can determine if a vehicle is within his or her price range before they even take a demo ride. Will not return to this dealership. More

I purchased my 2015 Kia Soul a bit ago and was never given my floor mats which were in the car when I test drove it. I reached out multiple times only to be given the brush off every time. They DENIED t given my floor mats which were in the car when I test drove it. I reached out multiple times only to be given the brush off every time. They DENIED the mats were ever in there. I had my sister with me during the test drive and she saw them as well. This is absolutely unacceptable. And what’s the deal with your “complimentary amenities” for customers waiting 2 hours for an oil change? I wouldn’t think it would be too difficult to stock simple things like water and coffee for your customers WHO SPENT THOUSANDS of dollars to purchase a vehicle from you and continue to have their car serviced at your dealership. Overall, I am very disappointed in this dealership and plan on purchasing my next Kia elsewhere. More

The absolute worst dealership i have ever gone to. Don't honor any agreements at all. always trying to cheat you into paying more. xxxx of the car business. honor any agreements at all. always trying to cheat you into paying more. xxxx of the car business. More