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Greenway Kia East

Orlando, FL

4.2
3,073 Reviews
Greenway Kia East is a full-service new and pre-owned car dealership in Orlando, Florida that proudly caters to drivers from nearby cities like Oviedo, Waterford Lakes and beyond. Our goal is to deliver a superior car shopping and service experience to every customer.
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8701 East Colonial Dr

Orlando, FL

32817

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Showing 3,073 reviews

September 07, 2023

Individuals are not welcoming and do not show any interest in helping. Complementary car wash never gets done, but I don’t complain cause I can deal with spending hours on a simple job, like oil chan More

by JOSE111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa
Sep 08, 2023 -

Greenway Kia East responded

Jose, I'm sorry you were dissatisfied with your recent service visit. We aim for a high standard of customer service and it sounds like we've fallen short in this instance. Your feedback is valuable and will be used to improve our performance moving forward. If you're open to discussing this further or have any other concerns to share, please reach out to me at your earliest convenience. Thank you, Ginam Carpio - Service Manager ginamcarpio@greenwayauto.com

September 06, 2023

The service from the beginning it’s was awesome. They offer me a refreshments for my wait and the wait time it’s incredible fast thanks guys see you later for my service. More

by Mercedestorres1979
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa
Sep 06, 2023 -

Greenway Kia East responded

We're glad to know you had a great experience here at Greenway Kia East! It's wonderful that our team could provide quick service and make your wait comfortable. Looking forward to seeing you for your next service visit!

September 05, 2023

when using the IVR to connect with the service department for a vehicle being worked on, no one answers the call. My vehicle was there for a week with no status update being provided by KIA. i had to keep More

by JRAIFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Fernandez
Sep 08, 2023 -

Greenway Kia East responded

I'm sorry to learn about your experience with our service department. We aim for efficient communication and it's clear we fell short in this instance. Your feedback is valuable as it helps us improve our services. Please reach out directly so we can discuss how to make things right for you moving forward. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 04, 2023

The guy Matt was able to help me over the phone to get my gas reimbursement so I can get it sent into the mail. He was very helpful to me . Thank you Matt for helping me with that More

by TINA211970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Sep 05, 2023 -

Greenway Kia East responded

We're glad to know that Matt was able to assist you with your gas reimbursement! Thanks for sharing this positive feedback about our team at Greenway Kia East!

September 04, 2023

They were OK they supposed to do try to satisfy them? I think I got overcharged but that’s about it. More

by IPROVENZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Greenway Kia East responded

Our goal is to provide a fair value for all our services, and I sincerely apologize if our prices feel unaligned. We will discuss this feedback as a team, but I'd also like to address your concerns. Please consider reaching out to me directly when you have a moment. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 04, 2023

Been a customer since 2019, Friendly and helpful staff. They are always willing to help you get what works for you with no pressure. Finance guy is super cool and chill. Ask for Luigi he is great and is wi More

by ken.nunca
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luigi, Joseph Mnassa
Sep 05, 2023 -

Greenway Kia East responded

We're so glad to know that you've had a positive experience with us since 2019! It's great to see Luigi and our finance team have been able to assist you effectively. Thanks for choosing Greenway Kia East, we appreciate your support!

September 03, 2023

The person I talked to was very helpful to me and helped me with explaining everything to me about the letter I got in the mail More

by TINA211970
Recommend Dealer
Yes
Employees Worked With
Matt
Sep 05, 2023 -

Greenway Kia East responded

We're glad to know our team at Greenway Kia East was able to assist you and provide clarity about the letter. Thanks for sharing your positive experience with us!

September 02, 2023

Josh on the Service Department is The Best experience i ever had in a service department More

by Atanzosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mnassa
Sep 05, 2023 -

Greenway Kia East responded

We are happy to hear that you had a positive experience with Josh! Thank you for choosing Greenway Kia East and for sharing your support. Drive safely!

September 02, 2023

The dealer was very responsive to identifying the problem with my new Sorrento when there was a manufacturing defect in the transfer case. I don’t think this should have happened with a car this new but the More

by OGRAYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Sep 05, 2023 -

Greenway Kia East responded

We appreciate your understanding and patience with the unexpected issue on your new Sorrento. Our team at Greenway Kia East is always here to ensure any problems are resolved quickly and efficiently. Thanks for sharing this positive review!

September 02, 2023

Excelente servicio y atención por parte de Joshua. Me oriento en todo momento con el servicio de mi camioneta. More

by ESTIVEN45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa
Sep 05, 2023 -

Greenway Kia East responded

Gracias por compartir su experiencia con nosotros! Nos alegra saber que Joshua le brindó un excelente servicio en Greenway Kia East. Esperamos verle de nuevo pronto!

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