Greenway Kia East

Our service there was great! Had an oil change. However, one young man in the parts department was fussing at another employee within hearing range of customers. He should have taken that outside or close t one young man in the parts department was fussing at another employee within hearing range of customers. He should have taken that outside or close to the parts window or something or took him in an office. Every other word he said was bro. And his voice was quite loud. I gave a look but it was unseen. That does not bode well with customers to hear a boss chewing out an employee. Our oil change went well though and that part of our service was great. They just need to be mindful of customers in the waiting area. More

Year old Kia Soul, bought brand new. Appt at 10:20 a.m. due to their recall. No call regarding diagnosis. Called at the end of the day and "my guy" was already gone. I was told someone else would call, nob due to their recall. No call regarding diagnosis. Called at the end of the day and "my guy" was already gone. I was told someone else would call, nobody did. Going on 26 hours now with no update, nobody's available for discussion, voice mail boxes are full. I've missed part of my work for two days now. This "service" doesn't generate any revenue, otherwise I imagine I'd have my car back by now. This is the second time I've been screwed on this thing. More

Bought 2016 Kia Soul in May 2021, on good faith, were told car checked out great. Today, August 7th, they've told me I immediately need a $500 front brake job and the back brakes are almost shot, too. told car checked out great. Today, August 7th, they've told me I immediately need a $500 front brake job and the back brakes are almost shot, too. I only drive to work and close by in town, I didn't wear out the brakes since May. More

I left a 500.00 deposit to hold a car ,the next day the I left a 500.00 deposit to hold a car ,the next day the car I was going to buy was a not in go working order,so I said I change my mind ,I ask about I left a 500.00 deposit to hold a car ,the next day the car I was going to buy was a not in go working order,so I said I change my mind ,I ask about my refund and they told me that I can’t it 2 week that crazy they took my money freely,but I have to wait two crazy ,I will never buy a car from greenway east Kia ,and I will never let my friends or co-worker buy a car from them .still waiting fir my refund and More

AVOID!!! Brand new car pulls to the right and they’re charging me $170 to look at it. I haven’t hit anything nor do I drive like a maniac. Bad location, bad attitudes, bad service. charging me $170 to look at it. I haven’t hit anything nor do I drive like a maniac. Bad location, bad attitudes, bad service. More

Went in with engine light diagnostic test showed purge valve and gas cap should be replaced the valve will take me maybe 5 minutes to replace they wanted to charge my wife $655 labor and part the part was valve and gas cap should be replaced the valve will take me maybe 5 minutes to replace they wanted to charge my wife $655 labor and part the part was $30 $620 for labor. DON'T SEND YOUR WIFE TO THIS DEALER THEY TRIED RIP MY WIFE OFF. Women are treated much differently because they are not aware of engine components. I would pay $100 for labor for the service but no way $620 We will never return to this dealer. EVER More

Worst experience I've had in a car dealership in many years. This dealer uses the old "bait and switch" sales technique. They give you the sales pitch and demo ride to get you interested and then when years. This dealer uses the old "bait and switch" sales technique. They give you the sales pitch and demo ride to get you interested and then when you go in to finalize the deal they present you with the paperwork showing a higher sales price for the vehicle. They call it a "market adjustment". If the vehicle has a higher price it should be clearly shown next to the window sticker showing the msrp to alert the customer. MSRP stickers are displayed on new vehicles so that the customer can determine if a vehicle is within his or her price range before they even take a demo ride. Will not return to this dealership. More

I purchased my 2015 Kia Soul a bit ago and was never given my floor mats which were in the car when I test drove it. I reached out multiple times only to be given the brush off every time. They DENIED t given my floor mats which were in the car when I test drove it. I reached out multiple times only to be given the brush off every time. They DENIED the mats were ever in there. I had my sister with me during the test drive and she saw them as well. This is absolutely unacceptable. And what’s the deal with your “complimentary amenities” for customers waiting 2 hours for an oil change? I wouldn’t think it would be too difficult to stock simple things like water and coffee for your customers WHO SPENT THOUSANDS of dollars to purchase a vehicle from you and continue to have their car serviced at your dealership. Overall, I am very disappointed in this dealership and plan on purchasing my next Kia elsewhere. More

The absolute worst dealership i have ever gone to. Don't honor any agreements at all. always trying to cheat you into paying more. xxxx of the car business. honor any agreements at all. always trying to cheat you into paying more. xxxx of the car business. More

This was the WORST car purchase experience ever!!! If I could give a fourth of a star, I would! I was assisting my daughter, who is just out of college, with her first car purchase. Now, let me clarify, th could give a fourth of a star, I would! I was assisting my daughter, who is just out of college, with her first car purchase. Now, let me clarify, this was no a Kia purchase, it was a very nice Mazda suv that came in as a trade-in. This suv was nicer than most of the Kia's on the lot. One would think they would be excited for such a sale. The salesmen, finance staff, and management were the rudest, nastiest people to my daughter. I was helping her by phone, from another state. As I said, she was new to this, and they made her first experience xxxx. They were so disorganized, as well, and could not get anything together. She drove to Orlando from 2 hours away, where they had her at the dealership for half the day. In that time, I was not aware, they did not complete all of the car paperwork. She was forced to drive 2 hours, each direction, 2 days later to complete paperwork. This was after putting in a 10 for day of work. They refused to Fed Ex the paperwork to her, saying it had to be signed in person.I have purchase MANY cars in my life, and know this is total xx. Anything can be done long distance today. They also did not return phone calls to her, nor to me. I finally got to speak to a finance manager by using another name. He was so horribly rude to me, and actually hung up on me. Remember, we were purchasing a car from them!! It's not like this was a small purchase. When she got to the dealership, the paperwork was still not even ready for her to sign, at 8pm. It took them another hour. Something that should have been 5 minutes. A horrible operation!! By a car elsewhere!!!! More