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Greenway Ford

Orlando, FL

3.3
1,179 Reviews

9001 E Colonial Dr

Orlando, FL

32817

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1,179 Reviews of Greenway Ford

April 04, 2012

Service department practices unethical methods. They push un-nessary work to be preformed.I have written to the service department on two occasions and have not recieved a responceIn which; I have described More

by dukemyers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager
Apr 24, 2012 -

Greenway Ford responded

Thank you for your follow up comments regarding your recent visit. I appreciate you bringing your concerns to my attention. Our Service department performs a complimentary inspection on every vehicle that comes into our facility, regardless of age or mileage. Our process of advising our customers of service or maintenance issues with their vehicles is preventative. If not addressed, many of these issues could potentially escalate adding costly repair expenses to our customers. If you would like to discuss your experience further, please feel free to contact me at 407-275-3200. Thank you again for taking the time to write a review. Sharon Walker Service Director Greenway Ford

March 30, 2012

Our experience with their entire operation from sales, customer service, mechanical service has been unsatisfactory. Their internet advertising is misleading. The advertised price does not include the More

by rkrjr2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Young
Apr 28, 2012 -

Greenway Ford responded

Thank you for taking the time to share your experiences at Greenway Ford. While it is our goal that every client is completely satisfied with their experience at our dealership, we obviously fell short in your case. Your feedback will allow is to take appropriate steps to ensure that we live up to our commitment of providing each client with an exceptional experience. I would greatly appreciate the opportunity to discuss your particular situation, gather additional information, and see what I can do to earn your trust and business here at Greenway Ford. I can be reached through our main number at 407-275-3200, press 1 for Ford, then 0 for the receptionist. Again, thank you for your feedback. David Nelson Director Customer Relations

March 23, 2012

My positive experience at Greenway Ford was the result of one person and that is my salesman, Kevin O'Brien. I have taken delivery of new Cadillacs and Porsches. My sales experience here was better than both More

by mitchelltp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin O'Brien
Apr 28, 2012 -

Greenway Ford responded

Thank you for taking the time to share your experience at Greenway Ford. Kevin is one of the best we have regarding his knowledge of the product and his dedication to superior customer service. I'll be sure to pass along your remarks to him. At Greenway Ford we are committed to ensuring that every guest has an exceptional experience and is completely satisfied. I’m very pleased that we achieved those goals with you. We genuinely appreciate your business and the trust you have placed in us. At Greenway Ford we are redefining the car buying experience. Thanks for being a part of it! If there is any way in which I may be of assistance, please do not hesitate to contact me. David Nelson Director Customer Relations

March 23, 2012

I walked in with a fairly decent 2008 honda ridgeline for trade. I was originally going to work with rob but he was busy. I told him i was a combat veteran and i wanted to buy American. I told him how muc More

by wickens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
Apr 28, 2012 -

Greenway Ford responded

Thank you for taking the time to share your experience at Greenway Ford. Jeremy knows trucks better than anyone at Greenway - you definitely got paired with the right guy! I'll be sure to pass along your comments to him. I'm glad you are enjoying your F-150. As JD Power and Associates most reliable truck, Motor Trend's 2012 Truck of the Year, and an IIHS Top Safety Pick, the best selling vehicle in America, and the model with more trucks on the road with over 100,000 miles, I know you'll get years of enjoyment of it. At Greenway Ford we are committed to ensuring that every guest has an exceptional experience and is completely satisfied. I’m very pleased that we achieved those goals with you. We genuinely appreciate your business and the trust you have placed in us. At Greenway Ford we are redefining the car buying experience. Thanks for being a part of it! If there is any way in which I may be of assistance, please do not hesitate to contact me. David Nelson Director Customer Relations

March 16, 2012

When I bought the car, I didn't have driving liscence. Gaylord helped me find insurance companies. He caught a cold at that day, but he still waited for me and sent me home. He helped me with all the proc More

by Sihui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaylord
Apr 28, 2012 -

Greenway Ford responded

Thank you for taking the time to share your experience at Greenway Ford. Gaylord is always willing to go the extra mile for his clients. I'll be sure to pass along your remarks to him. At Greenway Ford we are committed to ensuring that every guest has an exceptional experience and is completely satisfied. I’m very pleased that we achieved those goals with you. We genuinely appreciate your business and the trust you have placed in us. At Greenway Ford we are redefining the car buying experience. Thanks for being a part of it! If there is any way in which I may be of assistance, please do not hesitate to contact me. David Nelson Director Customer Relations

February 23, 2012

I have been to many dealerships to have many of my cars repaired and serviced. From the moment of my first phone call I was treated with fantastic professionaism, and felt like a very welcomed guest. Green More

by motokrally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond and Richard
Apr 24, 2012 -

Greenway Ford responded

Ryan, Thank you for taking the time to comment on your visit. I am delighted to know that our ENTIRE team provided you with “five star” exceptional service! I have provided your feedback to all of our staff. Thank you again for the positive feedback and for giving us the opportunity to service your vehicle. We look forward to your next visit. Sharon Walker Service Director Greenway Ford

February 02, 2012

I recently purchased a 2012 Focus from Greenway Ford. My sales consultant Jeremy Miller along with others at Greenway made this the best car buying experience I have ever had. He was courteous, professional More

by msweaver58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Weaver
Apr 28, 2012 -

Greenway Ford responded

Thank you for taking the time to share your experience at Greenway Ford. I'm pleased to hear that Jeremy took good care of you - this is a comment we get all the time regarding Jeremy - he is definitely client-focused. I'll be sure to pass along your remarks to him. At Greenway Ford we are committed to ensuring that every guest has an exceptional experience and is completely satisfied. I’m very pleased that we achieved those goals with you. We genuinely appreciate your business and the trust you have placed in us. At Greenway Ford we are redefining the car buying experience. Thanks for being a part of it! If there is any way in which I may be of assistance, please do not hesitate to contact me. David Nelson Director Customer Relations

February 02, 2012

I had a wonderful experience at Greenway Ford. The sales consultant I worked with was knowledge, professional, courteous, and no-pressure. He helped me find just the right vehicle and at a great price. They More

by harry5521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Fosher
Apr 28, 2012 -

Greenway Ford responded

Thank you for taking the time to share your experience at Greenway Ford. Kevin is one of the best we have regarding his knowledge of the product and his dedication to superior customer service. I'll be sure to pass along your remarks to him. At Greenway Ford we are committed to ensuring that every guest has an exceptional experience and is completely satisfied. I’m very pleased that we achieved those goals with you. We genuinely appreciate your business and the trust you have placed in us. At Greenway Ford we are redefining the car buying experience. Thanks for being a part of it! If there is any way in which I may be of assistance, please do not hesitate to contact me. David Nelson Director Customer Relations

February 02, 2012

Just wanted to take a minute and let everyone no about my used car purchase at greenway ford in Orlando, Fl.. First off the sales team Jeremy Miller And Robert Hoffman went above and beyond through out our t More

by platinumcat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hoffman Jeremy Miller
Apr 28, 2012 -

Greenway Ford responded

Thank you for taking the time to share your experience at Greenway Ford. Jeremy and Robert - what a team! I'm not surprised at all that you had a great experience with those two. I'll be sure to pass along your remarks to them. At Greenway Ford we are committed to ensuring that every guest has an exceptional experience and is completely satisfied. I’m very pleased that we achieved those goals with you. We genuinely appreciate your business and the trust you have placed in us. At Greenway Ford we are redefining the car buying experience. Thanks for being a part of it! If there is any way in which I may be of assistance, please do not hesitate to contact me. David Nelson Director Customer Relations

January 24, 2012

ok, I had a few concerns but just received a call from the Used car manager is going to fix our concerns, thank you Alvaro More

by lindakx100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lindy Jeffcoat
Apr 28, 2012 -

Greenway Ford responded

Thank you for taking the time to post about your experience at Greenway. I'm glad to know that we were able to address your concerns and take care of them. Standing behind what we sell is very important to us here at Greenway. We genuinely appreciate your business. Please feel free to contact me if you have any questions or if I may be of assistance in any way. David Nelson Director Customer Relations

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