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Greenway Ford

Orlando, FL

3.5
1,177 Reviews

9001 E Colonial Dr

Orlando, FL

32817

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1,177 Reviews of Greenway Ford

July 12, 2012

My sales rep, was awesome. took care of business and was very helpful through the process. I recommend going here especially if you are a first time buyer. Thank you Greenway. More

by kristinapr16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaylord Lawrence
Jul 13, 2012 -

Greenway Ford responded

Thank you very much for taking the time to write your review. I'm glad you had a such a good experience at Greenway. Gaylord does a great job of respecting each client's time and taking care of their needs as quickly as possible. I'll be sure to pass along your kind comments to him! At Greenway Ford we are committed to ensuring that every guest has an exceptional experience and is completely satisfied. I’m very pleased that we achieved those goals with you. We genuinely appreciate your business and the trust you have placed in us. Welcome to the Greenway Ford family! If there is any way in which I may be of assistance, please do not hesitate to contact me. David Nelson Director Customer Relations

July 07, 2012

I want to thank Jeremy Miller. He took the extra time make sure that the 95 Jeep Wrangler we purchased this afternoon,would be safe to drive. He personally escorted us off property & took the time to ens More

by Cetto00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Miller
Jul 10, 2012 -

Greenway Ford responded

Wow - We couldn't ask for a much better review than that! We had the pleasure of speaking yesterday when you were at the dealership. It was a pleasure meeting you and I greatly appreciate your taking the time to share your experience at Greenway. Jeremy is always willing to go above and beyond the call of duty, with this just being the latest example. We will most certainly bring this up at our next sales meeting to ensure Jeremy gets public praise for his efforts. At Greenway Ford we are committed to ensuring that every guest has an exceptional experience and is completely satisfied. I’m very pleased that we achieved those goals with you. We genuinely appreciate your business and the trust you have placed in us. At Greenway Ford we are redefining the car buying experience. Thanks for being a part of it! If there is any way in which I may be of assistance, please do not hesitate to contact me. David Nelson Director Customer Relations

July 05, 2012

I went into GreenWay Ford as a final solution of frustration of looking for a vehicle. Apon arrival Alex Gomez welcomed us and said this was the place to be. We gave him our price range and quiteria More

by Latricia01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALEX GOMEZ
Jul 10, 2012 -

Greenway Ford responded

Thank you for taking the time to share your experience at Greenway Ford. Alex is one of the hardest working consultants we have - always willing to do whatever it takes to get the client the right vehicle at the right price. I'll be sure to pass along your remarks to him. At Greenway Ford we are committed to ensuring that every guest has an exceptional experience and is completely satisfied. I’m very pleased that we achieved those goals with you. We genuinely appreciate your business and the trust you have placed in us. At Greenway Ford we are redefining the car buying experience. Thanks for being a part of it! If there is any way in which I may be of assistance, please do not hesitate to contact me. David Nelson Director Customer Relations

July 03, 2012

Went in a few weeks ago shopping for a used car. Terrible experience. We were looking at used Fords on a Ford lot and the salesman knew nothing. He couldn't answer any of my questions and had no i More

by khvannederynen
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
multiple
June 25, 2012

Horrible experience! I would steer clear no matter what! Every person we had to deal with in sales was rude and disrespectful. After taking to the internet one night after being at the dealership and watch More

by klibby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert's boss/ Sales Dept. (ALL)
Jul 10, 2012 -

Greenway Ford responded

On June 17th, this client purchased a 2005 Mercedes with 119,000 miles. While the majority of the pre-owned vehicles sold at Greenway Ford come with a 90-day/4,500 mile powertrain warranty, we do not warranty vehicles with more than 100,000 miles. At the time of the purchase, it was made very clear to the client that, due to the mileage on the vehicle, it was being sold “as-is”. The client signed various documents indicating that they understand they were purchasing the vehicle “as-is” and that Greenway Ford was not providing any warranty nor had any obligation to perform any repairs after the purchase. As part of the purchase, the client requested that the wheels and used tires from her trade-in be transferred to the vehicle she purchased. Greenway Ford agreed to do this as well as investigate a slight vibration, at no charge. We gave the client a car to drive, at no charge, while we arranged to get the tires transferred and investigate the vibration. Upon inspection, we found that the wheels and used tires on their trade were not the same size as the wheels on the vehicle she purchased. Rather than simply inform the client that we couldn’t transfer the wheels, we went to the extra effort to find another Mercedes on our lot and transfer those wheels over. After realizing that the tires on the wheels we transferred were worn, we agreed to purchase two new tires, at no charge to the client. Because we had to order the tires, there was a few days delay prior to the car being ready. Once the vehicle was ready, we delivered it to the client’s house. Two days after receiving the car, the client observed that the “check engine” had come on. The client returned to Greenway Ford. Despite the car being sold “as-is” and Greenway Ford having absolutely no responsibility to affect any repairs on the vehicle, we performed a full diagnostic on the vehicle, including a test to determine the potential source of any evaporation leaks. These diagnostics were performed at no charge to the client. It was determined that there might be an air leak around one of the seals on a tube in the area around the gas cap filler. Not being a Mercedes dealership we were unable to determine the exact source. The client indicated that she had a person who had performed service on the family Mercedes in the past. We recommended that she take her car to that person to find out the exact issue. In addition, despite her being fully aware that she purchased the vehicle “as-is” and Greenway Ford having absolutely no obligation or responsibility for any repair work after the sale, we offered to participate with her in the cost. The level of our participation was fully explained to the client before she left the dealership. We have not heard from the client since then. It is our goal that every client be completely satisfied with their experience at our dealership. While everything in the transaction did not go completely smoothly, Greenway Ford has gone far and above the call of duty to assist and help the client, and we continue to do so. David Nelson Director Customer Relations

June 23, 2012

Greenway Ford is the ultimate of sleezy dealerships and sales tactics. My fiancee and I went to Greenway Ford to buy a new truck. Now we had done our research, and knew about how much these trucks were go More

by jrs03f
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wilbert & Robert
Jul 10, 2012 -

Greenway Ford responded

Thank you for taking the time to share your experiences at Greenway Ford. While it is our goal that every client is completely satisfied with their experience at our dealership, we obviously fell short in your case, and for that I apologize. Your feedback will allow is to take appropriate steps to ensure that we live up to our commitment of providing each client with an exceptional experience. I would greatly appreciate the opportunity to discuss your particular situation, gather additional information, and see what I can do to earn your trust and business here at Greenway Ford. I can be reached through our main number at 407-275-3200, press 1 for Ford, then 0 for the receptionist. Again, thank you for your feedback.

June 19, 2012

This is an edit to my previous post. My wife and I purchased a pre owned vehicle from Greenway Ford. The sales process was fine but we had some pending issues after the sale. First, we negotiated for More

by R S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gomez, Brian Peterson, Diego Barroso
Jul 10, 2012 -

Greenway Ford responded

I appreciate your taking the time to update your post. While things don't always go as smoothly as we would like, we are dedicated to standing by our product and doing whatever we can to resolve any issues our clients may have. I'm pleased to know that we were able to do so for you. At Greenway Ford we are committed to ensuring that every guest has an exceptional experience and is completely satisfied. We genuinely appreciate your business and the trust you have placed in us. At Greenway Ford we are redefining the car buying experience. Thanks for being a part of it! If there is any way in which I may be of assistance, please do not hesitate to contact me. David Nelson Director Customer Relations

June 18, 2012

Ourchased F-150 through the internet. Received a fair offer on my trade-in and closed the deal in 2 days. Great experience with everyone and would highly recommend More

by llargbg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Jordan
Jul 10, 2012 -

Greenway Ford responded

I'm very pleased to know that your experience at Greenway Ford was a good one. Rick Jordan is one of our top people both in sales and customer satisfaction. We greatly appreciate recommendation. At Greenway Ford we are committed to ensuring that every guest has an exceptional experience and is completely satisfied. I’m very pleased that we achieved those goals with you. We genuinely appreciate your business and the trust you have placed in us. At Greenway Ford we are redefining the car buying experience. Thanks for being a part of it! If there is any way in which I may be of assistance, please do not hesitate to contact me. David Nelson Director Customer Relations

May 17, 2012

This is my experience at Greenway Ford Orlando FL . This is my experience at Greenway Ford Orlando FL . Wilbert Pyram is the best salesperson ever! I bought a per owned BMW 5 series from him , for me More

by marianibyron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Fosher and Wilbert Pyram
May 18, 2012 -

Greenway Ford responded

Mr. Mariani - Thank you for taking the time to post a review. I'm very pleased that you had such at experience at Greenway. Wilbert is certainly one of the most dedicated and hard-working sales consultants we have. He is always willing to go the extra mile for a client. I'll be sure to pass your review on to him. At Greenway Ford we are committed to ensuring that every guest has an exceptional experience and is completely satisfied. I’m very pleased that we achieved those goals with you. We genuinely appreciate your business and the trust you have placed in us. At Greenway Ford we are redefining the car buying experience. Thanks for being a part of it! If there is any way in which I may be of assistance, please do not hesitate to contact me. David Nelson Director Customer Relations

May 15, 2012

Great service Right to The point, no bull! Michael Great service Right to The point, no bull! Michael Kornokowski the service advisor was rally helpful! This dealership Greenway, they do stand for th More

by Juancvaldez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael kornikowski
Jul 16, 2012 -

Greenway Ford responded

Thank you for your kind words about Greenway Ford, Juan. I am happy that Michael was able to make your experience at Greenway Ford an excellent one. We look forward to seeing you again! Regards, David Nelson Director Customer Relations

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