Greenway Ford

I did not actually visit the dealership, nor did I purchase a vehicle, but I am disguisted (again) that the bait and switch advertising that so many dealerships decide to engage in still continues and purchase a vehicle, but I am disguisted (again) that the bait and switch advertising that so many dealerships decide to engage in still continues and that this dealership participates in the advertising scam. I read the Sunday newspaper and saw an ad for a truck at a very attractive price. I realize that often there is only one vehicle at that price and that this technically allows the dealership to post the ad, but this is deceptive. I called and asked for a simple yes or no answer to whether the vehicle was still there, and explained I will only come look at it, drive it with the intention of buying it if it is at that price and the same vehicle. They tried to put me to a sales manager and I stated I had no need to talk to a manager, that I would hold while the guy got the yes or no answer for me. I did give him my email and my telephone number along with my name, but indicated that I wanted a straight answer. He said it would be great to arrange a time for me to come in. I explained, again that I had no need, inclination or desire to come in to talk with anyone, and that he should answer my straight forward question with a straight forward yes or no answer. That would determine whether we do any business at all. He said he would have to check and call me back. I told him to only contact me, by phone or email IF the truck was available. If not available, to please NOT contact me ever again. I received a voice mail from a sales manager about an hour later. I asked him whether the truck was available and he said no. I told him not to call me again and to get rid of my contact information. It is sad, pathetic and dishonest for people to do business in this manner. Please stop insulting normal, intelligent people, that are willing to spend money and give you a profit, but not be swindled or be treated like idiots. Please know that someone like me, will not tolerate you wasting my time and trying to pull a bait and switch routine. It is a discredit to your company and to your customers that you do business this way. To you and to all of the other delaers that work in this fashion - shame on you. I wanted to buy a Ford because you did not take the tarp money, and unlike many people, I can afford this truck out right. You, however, will not get my business, because your tactics are dishonest and I do not do business in that manner. Respect your customers. More

We had recently had our 2003 Ford Expedition's motor replaced by an privately owned repair shop. We had to go back to the this shop on three occasions for to repair the work they had done and finally d replaced by an privately owned repair shop. We had to go back to the this shop on three occasions for to repair the work they had done and finally decided to take the car to Greenway. At Greenway, we were taken care of by Saul and the manager for the Service Department who went out of their way to assist us. They coordinated efforts and ordered our rebuilt motor; removed the defective motor and allowed us time to retrieve our old motor from the dishonest repair shop. Our vehicle was ready previous to the agreed upon time! Greenway's staff turned a bad experience with a dishonest private repair shop into a great experience with professionals! Needless to say, we would highly recommend Greenway Ford's professional staff who render outstanding service and ensure customer satisfaction. More

My Father worked for Ford Motor Company for over 25 years and only owned Ford Vehicles. I moved to Orlando,Florida and started buying vehicles from Greenway Ford after meeting Arsene, due to his straight for and only owned Ford Vehicles. I moved to Orlando,Florida and started buying vehicles from Greenway Ford after meeting Arsene, due to his straight forward approach and honesty. I then met Henry (Service Advisor) who had a straight forward approached when dealing with mechanical issues and did not attempt to sell products or services that were not required. I would without hesitation recommend Arsene only to any of my family or friends when purchasing a Ford Vehicle and Henry only to see when having Mechanical Issues as my choice f Service Advisor. More

I like that Rick comes along every once in a while and tells me what is happening. If there is something more expensive, he tells me the price of it. I trust him and feel like he is very honest with me. tells me what is happening. If there is something more expensive, he tells me the price of it. I trust him and feel like he is very honest with me. I always ask for him because I trust him. I've never felt like he told me something that wasn't true. More

I had to have the fule pump replaced on my 2002 F-150 XLT Supercab. I guess when you have a 106,000 miles on a truck you have expect some things to breakdown. However, I was surprised at the "almost $900" Supercab. I guess when you have a 106,000 miles on a truck you have expect some things to breakdown. However, I was surprised at the "almost $900" to have it replaced. This was an expense I didn't need during this Christmas season, plus, I am losing my job in May 2011. The only thing I can say positive about the experience was the service provided to me by Terry Bennett. He was kind and empathetic to my situation...at least this made it bearable to have my truck fixed. I am thankful for his friendly service! Steve Shideler More

I was very disapointed that they didn't wash the vehicle. I traded in a GMC and every time I took it to the dealership for service it was washed. Ford Motor Co. doesn't do the little extras for their custome I traded in a GMC and every time I took it to the dealership for service it was washed. Ford Motor Co. doesn't do the little extras for their customers. It only takes a few minutes to put a power washer to it. More

Terry had great communication, kept me updated several times during the entire repair process. The price quoted was very accurate (within two dollars) and it took slightly less time to complete then quote times during the entire repair process. The price quoted was very accurate (within two dollars) and it took slightly less time to complete then quoted. Had a great experience this visit. Would highly recommend. More

Thank you for the great service, Terry! Whether it's scheduled service or an emergency we are reminded each time as to why we purchased both of our vehicles at Greenway and have all service completed th scheduled service or an emergency we are reminded each time as to why we purchased both of our vehicles at Greenway and have all service completed there! Thank you once again for the great service! More

We have used Greenway for service since it opened, and have also purchased 2 new cars from them as well. This dealership and its service department are very friendly and reliable. Terry was very helpful have also purchased 2 new cars from them as well. This dealership and its service department are very friendly and reliable. Terry was very helpful and answered all my questions. I can honestly say they are respectful of their female customers! Many other places, such as oil change shops, treat women with a lack of respect, and many will try to take advantage of the fact that not all women know about cars. I was even surprised to see that my final bill was a bit cheaper than he estimated! I will most definitely go back and see Terry on my next service visit!! More

I recently purchased a 2010 Ford Fusion from a friend. Due to my experiences with Greenway Ford over 8 years ago, I did not plan to have my car serviced at Greenway. However, after speaking with Jose a Due to my experiences with Greenway Ford over 8 years ago, I did not plan to have my car serviced at Greenway. However, after speaking with Jose about my concerns, I decided to bring my car in for service. I was delighted to meet such a professional and courteous service advisor. Everything went well and I am glad to have re-discovered the Greenway Ford Service Department. Hopefully, the dealership will continue to hire service advisors with Jose's knowledge and professionalism. More