Green's Toyota of Lexington

I LOVE the service that I have recieved at Green's Toyota! I can ALWAYS count on the service department to help me with ANY problem or complaint I may have. Carrie Walker has helped me in the past a Toyota! I can ALWAYS count on the service department to help me with ANY problem or complaint I may have. Carrie Walker has helped me in the past and continues to provide great customer care. I have a 2003 Toyota Tacoma that is paid off. I look forward to purchasing the new Tundra at some point. There is NO doubt in my mind where I will buy that truck from....Green's Toyota! Thank You again to Ms Walker and all the staff at Green's!! More

The service I've received at Greene's as been great. I've never felt like didn't get great service or my car was not serviced correctly. I've never had any services pushed on me or anything that wasn't I've never felt like didn't get great service or my car was not serviced correctly. I've never had any services pushed on me or anything that wasn't needed done. I've had my '03 Highlander serviced there for atleast 6 yrs. and will continue to go there for any services needed. And I will continue to buy Toyotas when this recall is over. More

My wife and I own 4 Toyota vehicles. I personally own 2 Tundras and a Scion. I bought one Tundra and the Scion new from this dealer. They also do most all my service work. They are knowledgable and prof Tundras and a Scion. I bought one Tundra and the Scion new from this dealer. They also do most all my service work. They are knowledgable and professional. My service contact, Kerry Drake, is always very helpful, friendly and gives me good educated advice about repair questions I may have. My wife and I own 4 Toyotas; that should tell you how pleased we are with the products. Green's Toyota is by far the best overall dealership for sales and service that I have ever encountered. More

I have had two Toyota 4Runners, an 05 and my current 07 which I love. I'm the Sales Manager for a large Commercial and Industrial HVAC company and I drive about 30-40,000 miles per year, so I'm always get which I love. I'm the Sales Manager for a large Commercial and Industrial HVAC company and I drive about 30-40,000 miles per year, so I'm always getting my oil changed. I wouldn't let anyone else touch my 4Runner other than Green's Toyota. There is another Toyota Dealership in the area, but hands down I prefer Green's. I have been a service customer for 5 years now and Marion Bailey has been running the Service Department since I have been going their and he runs a tight ship and is second to none as far as I'm concerned. His service team has always been friendly and helpful with my regular service as well as any recommendations for my 4Runner. For the most part I have been dealing with Carrier Walker and Suzanne Chapman as my two service advisors. Although, I have been helped by other service advisors I have been very happy with the other service advisors as well. It's like one big happy family as they call me by name when I enter the service department. I have recommended many people to Green's because of my positive experiences that I have had. I'm glad there is a place where I can share my positive experiences hopefully this will get back to the people at Toyota and will reflect positively on Green's. Sincerely, Jeff Hester More

This sale was handled through Internet sales with Kevin McCarty and Bryan Vaughn. All employees we encountered, though, were extremely helpful. We were very comfortable with the deal made on the vehicle, a McCarty and Bryan Vaughn. All employees we encountered, though, were extremely helpful. We were very comfortable with the deal made on the vehicle, and very pleased with the way we were treated. Specifically, they worked with us on the price, even though the vehicle was on special, they arranged competitive financing, they had the vehicle ready and spotlessly clean when we arrived to pick it up, and they even picked us up at the airport since we were flying in from out of state. Kevin and Bryan made us feel like they truly wanted and appreciated our business - a rare occurrence in car dealerships anymore. More

Took my recently purchased (< 2 weeks) van, that I purchased from Green's Toyota, into their shop for a intermittent problem where the van would die off after starting. The service provided by Green' purchased from Green's Toyota, into their shop for a intermittent problem where the van would die off after starting. The service provided by Green's was horrible. The "service representative" did not listen carefully to the problem description, and did not return my calls for several hours. He showed no interest in really trying to understand and solve the problem and was dismissive, loud, rude and defensive over the phone. The final straw was 1) they were incapable of definitively diagnosing the problem and therefore it would not be covered by the wonderful extended warranty that the salesman from Green's Toyota had sold me when I purchased the car less than 2 weeks ago, 2) They guessed that the problem might be a widget, engine, valve, gasket thingy that needed replacing and the part would cost $300 plus labor. But, it would all have to be out of pocket because the warranty probably wouldn't cover it because they can't get a definitive diagnosis - how convenient (for them). I finally decided to have the car towed to a different Toyota shop where hopefully they will be more polite and more competent. It would be difficult to be less. In conclusion, I will try to avoid any and all dealings with Green's service department (especially the person mentioned above) and will probably never purchase a car from them ever again either. Unfortunately I also purchased the service agreement that pays for oil changes etc so I may have to go back to Green's for that but if so, hopefully they will be able to diagnose and perform an oil change without keeping the car for 4 days. My only consolation is that I'm not the first person who has been cheated by a used car dealership. And, hopefully my review will direct other people to different places to buy and service their cars. More

Ever since I bought my 2002 Toyota Camry LE (Silver) from Green's (which by the way.....I got an AWESOME deal!!)...I have had it serviced and detailed at the dealership. In complete honesty, I would agree th Green's (which by the way.....I got an AWESOME deal!!)...I have had it serviced and detailed at the dealership. In complete honesty, I would agree that Green's Toyota of Lexington is by far one of the best dealerships I have ever been to. Whenever I need service done, it is done promptly and the service gets fixed without fail. Right when you drive your vehicle in the service door, you will be treated nicely.....and I mean really nice!!! My service specialist, Mike Kirk, is one awesome specialist. I would recommend him for anyone! All service technicians try their best to listen to your problem and offer reasonable prices for the repair. Most minor repairs can be fixed right on the spot without even having to wait at all. When I have to get my car detailed at their service center, I am treated like royalty........I would have my car babied like no other from inside to out including under the hood. I have gone back there ever since and will be for a LONG time! I would also agree that Green's Toyota salesmen are very friendly and they try their best to get the lowest price on a car for you. Unlike Toyota of Nicholasville......where they rip every one off.....Green's is the best Toyota experience you can ever have! More

When I made an appointment with a sales rep to talk about buying a new car, I had already decided on the exact model and features I was looking for. I had done my research, and I knew exactly what the deale buying a new car, I had already decided on the exact model and features I was looking for. I had done my research, and I knew exactly what the dealer's costs were on my chosen car, and what a reasonable "sale" price would be. I knew the value of my own trade-in, and made sure that I was honest in evaluating the trade. My sales rep and the sales manager both presented me with figures that were SUBSTANTIALLY above the invoice price of the car. They both argued when I pointed out their error, and only relented when I pulled out my own paperwork showing the true invoice pricing. They were actually trying to charge me 12.5% ABOVE THE STICKER PRICE. They also played around a whole lot with the value of my trade-in. After some hard-nosed haggling (I was prepared to get up and leave), we agreed on a price. I got it in writing that there would be no "add-ons" or service charges, and that the price we had negotiated was the actual price except for tax and the actual motor vehicle fees. When I went in the next day to sign the paperwork, I noticed a $365 "service" charge pre-printed on the sales paperwork. I balked. I reminded them that they had agreed to no additional charges. The finance manager outright lied to me and said that this was a valid state licensing fee. I asked him if this was a fee required by law, or if it was a dealer add-on, and he again lied. What can I say -- they tricked me. One of the oldest scams out there, and as usual, they figure that once it gets time to sign the final paperwork, the customer either won't even notice the additional charges or won't want to waste any more time over a few hundred dollars. The dealership forgot to give me temporary tags for my new car. I had to go in to get the tags after a weekend of driving without any tags (illegal!!!). It's been 11 days since I bought the new car, and I have had 20+ calls from the dealership in the past two weeks. The finance department has called (I paid cash, but they kept hounding me to finance through them); my sales rep has called, I've had hang-ups on my voicemail from the dealer's number. I like my car. I will never deal with Green's Toyota again for any reason. There are several other Toyota dealers in and around Lexington--my recommendation is to try any one of them and run (don't walk!) from Green's. It's not worth the lies and aggravation. More

When purchasing my first new car I was a little worried because I had absolutely no idea how the process would work. Kevin & the guys at this Toyota dealership were outstanding. They made the experienc because I had absolutely no idea how the process would work. Kevin & the guys at this Toyota dealership were outstanding. They made the experience very easy. Kevin continued working with me to get the payments as low as he possibly could. I gave everything a 5 except "Quality of Work". The reason being is when the vehicle was taken back to be cleaned up....we found a few spots on the car. Nothing that can't be cleaned. I told the dealership, from previous forums online I had heard Toyota didn't have good quality customer service, but Green's Toyota of Lexington; A ++ all the way! More

When purchasing my first new car I was a little worried because I had absolutely no idea how the process would work. Kevin & the guys at this Toyota dealership were outstanding. They made the experienc because I had absolutely no idea how the process would work. Kevin & the guys at this Toyota dealership were outstanding. They made the experience very easy. Kevin continued working with me to get the payments as low as he possibly could. I gave everything a 5 except "Quality of Work". The reason being is when the vehicle was taken back to be cleaned up....we found a few spots on the car. Nothing that can't be cleaned. I told the dealership, from previous forums online I had heard Toyota didn't have good quality customer service, but Green's Toyota of Lexington; A ++ all the way! More