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Green's Toyota of Lexington
Lexington, KY
2,019 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,019 Reviews of Green's Toyota of Lexington
July 07, 2011
I have dealt with Suzanne on a number of service items and she consistantly exhibits professionalism and genuine concern for any of the issues I have. She has always gone out of her way to make sure my se and she consistantly exhibits professionalism and genuine concern for any of the issues I have. She has always gone out of her way to make sure my service issues are resolved. I always look forward to coming in and see her smile and call me by name. I'm made to feel like I'm a member of the family when I come in. I would gladly recommend Suzanne and her crew to anyone needing service on their Toyota. More
by Georgetown Jim
Employees Worked With
Suzanne Chapman, Assistant Service Mgr
May 16, 2011
I bought a 2011 Toyota Yaris (sooo cute, soo practical) from Green's Toyota. This was the best new car buying experience I have ever had. Josh and Woody were very kind, attentive, patient and did NOT press from Green's Toyota. This was the best new car buying experience I have ever had. Josh and Woody were very kind, attentive, patient and did NOT pressure or hassle me at all. As a young, single female with a new home, I really needed to get out of my gas guzzling truck and into something with better mpg while, most importantly, keeping car payments in my budget. Well, Josh and Woody did that for me. They gave me a great deal on the Yaris and a very fair trade in price for my truck...and my car payments are in my budget!! I am a very happy customer, and when it is time for the Yaris to go, I'll be back to Green's for a second buy. More
by CMikelski
Employees Worked With
Woody, Josh McFarland
March 03, 2011
My overall experience was really good at Greens Toyota and personally with the dealer, Josh McFarland. The dealership displayed a very professional environment, and so did the dealer who was also very kno and personally with the dealer, Josh McFarland. The dealership displayed a very professional environment, and so did the dealer who was also very knowledgeable and helpful throughout the process. This was the first time I was shopping for a car on my own. I did my research, but so did Josh, therefore he made the process of choosing a car easier then I had expected. He paid attention to my needs, and never seemed to pushy or over bearing. I never felt forced into a decision nor did I feel hassled when it came down to price and paperwork. I was impressed with Josh's timeliness and attention my needs. I contacted him online and the process of choosing a new car started immediately. I thought it would take more then a month for me to compare and choose a car, but by working with Josh online and then meeting him at the dealership the process was speedy and results are satisfying. I now drive a new Toyota Matrix, and couldn't be happier with my choice and the positive experience of choosing a new car! More
by amjess2
Employees Worked With
Josh McFarland
March 02, 2011
A couple of weeks ago I purchased my first brand new car! I was a complete mess that day worrying about payments, or leaseing, or insurance. Josh McFarland (who was recommended to me by a friend), sat me dow I was a complete mess that day worrying about payments, or leaseing, or insurance. Josh McFarland (who was recommended to me by a friend), sat me down one on one and explain everything to me, in ways that I could understand, and as many times as I needed it. He made the exprience enjoyable, and I learned a lot from him as well. Josh is hands down the most considerate individual I have ever encountered at a dealership. I absolutly love my car and look to purchase from Josh again. Even after purchasing my car I know that if I have any question I can give him a call. I have to say from all the stress of purchasing my brand new car, it was still somehow so easy and care free thanks to Josh McFarland. Go see him it will probally be the best buying exprience you will ever have. More
by A.Wain
Employees Worked With
Josh McFarland
March 02, 2011
My husband and I have purchased two Toyotas from Josh McFarland. If we needed to purchase more cars we would continue to buy from Josh. My hope is that Josh will be at Green's Toyota 11 years from now s McFarland. If we needed to purchase more cars we would continue to buy from Josh. My hope is that Josh will be at Green's Toyota 11 years from now should my daughter be lucky enough for us to buy her a car. My husband and I have purchased a few cars during our marriage and we always HATE the process. It is usually dreadful and we leave with a car but feeling like we could've, should've, would've done something different. Our first experience with Josh left us feeling like we didn't need to do anything different. We truly felt like we got a great car at a fair deal. The process and paperwork was quick and painless. We were going to buy two cars but weren't sure what to do about the second. Josh was very patient with us (me especially as I can ask a lot of questions) and provided us with all of the information we needed. He kept us up to date on the best promotions for the Camry that we wanted. When it was finally time for us to buy the Camry it took no time at all. He had everything ready for us so that we signed a few papers and drove off. I think we were there for less than an hour. We know that if we ever have any problems whether it is as simple as needing an oil change or something bigger like needing a new key he is the person we contact. He will handle it all for us without any hesitation or problems. I would recommend Greens and specifically Josh McFarland for anyone in need of a new or used car. More
by Blreed
Employees Worked With
Josh McFarland
February 16, 2011
This review requires 250 characters or more. Sad to say I gotta waste time blah blah'n just to say this place needs to work on their racism. I don't know what kind of dumb people there are that will put up w gotta waste time blah blah'n just to say this place needs to work on their racism. I don't know what kind of dumb people there are that will put up with it to keep the place in business, but evidently they are out there. I'd hate to think how I would have been treated if I was not white. It was bad enough for me being with a friend who is not. It was even worse for the person in front of us in line. I may have only seen the parts and then the service area representatives, but the sentiment of looks of disgust, basic refusal to help by walking away, acting as if a part was not in stock; all more than enough to show what bad qualities are associated with this business. And seriously, how does a person get a job like that and not know how to read? More
by Homeslice
Employees Worked With
More than one
November 19, 2010
I'm still trying to figure out what happened yesterday. I'm still trying to figure out what happened yesterday. I drove nearly 2 hours to buy a car, and I did: at the agreed-upon price, with no surpri I'm still trying to figure out what happened yesterday. I drove nearly 2 hours to buy a car, and I did: at the agreed-upon price, with no surprises, hassles, pressure, drama, or headaches. In fact, we were out the door in about ½ an hour. I've never bought aNNNything (product or service) as easily as this car. I started 3 days prior, knowing exactly the model, color, and trim level of the car I wanted. I contacted Jeff Wilson, & explained that I'd be buying that exact car from someone in the next few days, that I was soliciting quotes from a handful of dealers, and that I'd buy the best deal. Jeff provided me with a quote over the phone, and followed-up immediately with an email containing the financial numbers, and the exact specs of the car from the dealer Vehicle Inquiry Report. Every time I contacted Jeff, he responded in good time, with thorough answers only, and no hyperbole or platitudes. After contacting several other dealers in a total of 3 states, I found that Green's had the best price. By FAR, the best price. It was a suspiciously good price, as all of the competing dealers told me. Even the, "call us last, and we'll match or beat their price!" dealers refused to touch the Green's deal. At this point, I knew there had to be a catch. I called Jeff to confirm all the details. I then spoke to Lance Royalty (yes, that's really his name) the New Car Sales Manager, and he supported every detail that Jeff had given me. Still not believing that a new car can be purchased without feeling that you need a shower afterward, I was fully prepared to walk out of the dealership when the inevitable SURPRISE was sprung upon me. When I arrived, I was greeted by both Lance and Jeff, and the latter showed me the car. I immediately checked the odometer, and saw that the miles had, indeed, been correctly represented to me. I checked the car over, & it was perfect. After a brief check ride, we went inside to settle-up. As I was seated, I knew that this is where the game starts. They make the customer WAIT for so long, that the customer concedes to all the extra concessions that the dealer wants. Not so in this case. In about 10 minutes, Jeff had all the necessary information filled-out. When he left to give the papers to the F&I guy (George Hernandez), I was summoned to sign the final documents less than 5 minutes later. At this point, I fully expected to be told of several hundred dollars in previously unmentioned charges, that "everybody pays". Nope - the numbers were IDENTICAL to the FAX I had received the day before. I expected a hard sale on loan life insurance, and loan disability insurance, and a car loan padded with extra % points for the dealer, and a grossly marked-up extended warranty for a car they just told me was the world's most reliable... Not at all. George was polite, brief, and even (dare I say it) helpful. The whole process took about 7 minutes, rather than the expected 2 hours of shouting, crying, unmitigated grief, gnashing of teeth, insults to one's family lineage, threats, etc. So, I bought a car yesterday. At the price I had been told I would pay. In, by FAR, the easiest (and even pleasant) transaction I've ever had involving a motorized vehicle of any kind. Yes, I am extraordinarily suspicious about all things involving the auto business. And that's why I'm at a loss to explain what happened. Courteous people, who do what they say they're going to do? The sky must be falling... JK More
by Folically Challenged
Employees Worked With
Jeff Wilson, Lance Royalty, George Hernandez
November 05, 2010
I had been looking for over a year for a certain specific year and model Toyota and when I saw Green's Toyota of Lexington Kentucky's ad for that vehicle, I called and was put in contact with their Internet year and model Toyota and when I saw Green's Toyota of Lexington Kentucky's ad for that vehicle, I called and was put in contact with their Internet Sales Manager, Bryan Vaughn. Bryan was quick to answer all my questions and his business like manner along with his friendly nature put me at ease. What a difference from other dealers I had tried to deal with over the past year in my search. Being from Alaska, I had to do everything by phone and all my questions were answered and details spelled out clearly. If Bryan didn't know the answer, he quickly got back to me with an answer. When it came time to ship my vehicle, Bryan was very accommodating and flexible and kept my vehicle safe and dry until the shipper could send a truck to pick up my vehicle(a 3 week wait). I came away very satisfied with the exact vehicle I was looking for at a fair price from a dealer with top notch friendly personnel. I would not hesitate to use Green's Toyota of Lexington Kentucky again. I would recommend them to anyone looking for a quality experience in buying a new or used vehicle. More
by aksyncro
Employees Worked With
Bryan Vaughn
September 07, 2010
I stopped by this dealership to learn specifically about the Toyota Camry. While I was driven out to a lot to view a car, I didn't get the feeling that this dealership was real interested in selling me a ve the Toyota Camry. While I was driven out to a lot to view a car, I didn't get the feeling that this dealership was real interested in selling me a vehicle. To bad for them because two days later I purchased a brand new fully loaded 2011 Camry SE from Toyota on Nicholasville. More
by rbreier
Employees Worked With
don't remember
June 16, 2010
After dealing with a few dealerships in Northern Kentucky and Cincinnati, I called Green's Totoya. It was reasuring to have someone that was willing to work with us. Our experience with OTHER dealers was n and Cincinnati, I called Green's Totoya. It was reasuring to have someone that was willing to work with us. Our experience with OTHER dealers was not good. In fact they lied to us. When I called Green's and explain our experience, they were more than helpful and did a great job meeting our needs. The entire deal was done over the phone with no pressure. We were so pleased that we drove down that day and bought the car. The guys at Green's made us comfortable enought to purchase a new car after we had already decided to against it based on our previous experiences. Thanks a bunch. More
by newcarinnky
Employees Worked With
Brian and Jeff
