Green Ford Inc.

I have tried to contact them since Monday in regards to my gap coverage that was canceled and I went there to cancel my warranty and instead my gap was canceled. This is poor customer service and I am not my gap coverage that was canceled and I went there to cancel my warranty and instead my gap was canceled. This is poor customer service and I am not pleased especially since I have had issues with my car since I bought it in May. Also, I went to try to get my car serviced and the front end looked at, at quick lane and they told me they don't have the proper equipment to work on Mazdas but yet I was told they inspect the cars that are not fords so how was this car able to be sold if they don't have the proper equipment to work on it? Just my thoughts. The Customer service is not there. More

Nice customer service very helpful ms Sandra always give me best service thank Also mr bob and ms Ronda too me best service thank Also mr bob and ms Ronda too More

Everything went well. Don’t know much about the work but seems to have been professionally handled have no complaints Don’t know much about the work but seems to have been professionally handled have no complaints More

Team were professional and completed the work in one day. I used the shuttle Service to get to work but it was not available to get back to Green Ford. I used the shuttle Service to get to work but it was not available to get back to Green Ford. More

Justin is awesome- need an expedited process for pros, if you want to do a 15 minute delivery that should be an option you want to do a 15 minute delivery that should be an option More

They tried to sell me a filter my vehicle doesn't even have. Bad policy... have. Bad policy... More

Quick Lane at Green Lincoln have excellent customer service. They will get the vehicle repaired right. service. They will get the vehicle repaired right. More

They don't hold up to their word. Took my van in for servicing and to have it fixed it was never fixed. Spent over $1,500 for it to turn around and do the same thing less than a week Took my van in for servicing and to have it fixed it was never fixed. Spent over $1,500 for it to turn around and do the same thing less than a week later. Dealership told me that they would fix it free of charge because the parts that they had just put on was under warranty. Took the van back to have them do it and they tried to charge me another $1,500. Spoke to someone in service got attitude spoke someone and customer service and was told there was nothing I could do about it. Asked for management no one showed. So now I'm stuck with the van and still having issues and I'm out of $1,500. When I initially took my van in they told me it would be a one day fix. They had my van for 5 days. I asked if they had a program car or some car that was rentable and nothing was giving no service or help was giving in that area. I lost out of time of work and now I'm out of money on both ends More

Overall this service department is dependable. They have been short handed lately and that is creating delays. Otherwise they are a very good bunch of people. They have been short handed lately and that is creating delays. Otherwise they are a very good bunch of people. More

Excellent service at a time when we really needed it since we were not local to the area. The service team was very kind and helpful and went above and beyond!! since we were not local to the area. The service team was very kind and helpful and went above and beyond!! More