Green Ford Inc.

I enjoy the overall experience of purchasing from Green Ford. The staff are excellent to work with! Ford. The staff are excellent to work with! More

green Ford. always does the job Right .best mechanics ever!.Body tech are the best as well. always does the job Right .best mechanics ever!.Body tech are the best as well. More

They sent us across the street for a fix in a recall. It was timely and the wait was comfortable. It was timely and the wait was comfortable. More

Green Ford took excellent care of my vehicle, in and out within a couple hours. Found and fixed the problem that 2 other mechanics couldn't find. Great employees all the way up to the GM, Jeremy Collins. within a couple hours. Found and fixed the problem that 2 other mechanics couldn't find. Great employees all the way up to the GM, Jeremy Collins. More

My truck is now sitting at your dealership for a week, with no response on when the corrections to my 2022 Ford Ranger will be completed. I have NO transportation to work at this time, and there is no lon with no response on when the corrections to my 2022 Ford Ranger will be completed. I have NO transportation to work at this time, and there is no longer such a thing as customer service where you are provided a loaner to assist you. This is the second time in 2 weeks that my vehicle has been towed into your dealership! What a LEMON my Ford is. It takes FOREVER to get the phone answered!!!! I would NEVER recommend anyone buying a Ford vehicle!!!! Service at both Green's Ford and Stearn Ford in Burlington definitely does NOT follow "The Blue Oval Certified Thumbprint is a symbol of our commitment to your satisfaction." I call BULLCRAP on this sign that you have in your showroom for display. Pretty sign, but does not follow through. When you mention issues to the one that sold you the vehicle, they give you the impression of "it's your problem now, not mine." Customer satisfaction is a thing of the past!!!!! More

We did not appreciate be told one thing by salesmen and different in finance. Felt like bate and switch. different in finance. Felt like bate and switch. More

Registration process has not been smooth at all. I still don't know if the vehicle is legal to be on the road. I still don't know if the vehicle is legal to be on the road. More

The service department here is the ABSOLUTE worst! They have one employee, Sandra, who was VERY helpful, but EVERYONE else we dealt with was terrible, gave false information, wouldn't return calls, em They have one employee, Sandra, who was VERY helpful, but EVERYONE else we dealt with was terrible, gave false information, wouldn't return calls, emails, website chats, etc. Outside of my conversations with Sandra, I have not had even one DECENT experience here. This last visit, it took WEEKS of me calling and texting the service department just to get an appointment. Someone answered the phone or text every time and assured me someone would call me that day, yet no one ever reached out. Once I got the car in for the appointment (and I live 45 min away, so it's not like just running over easily), they didn't call me with an update or an estimate as I had requested, just randomly called and said it was done. Drove 45 minutes there just to find out they didn't even address one of the two issues on the appointment (that were ALSO said verbally at drop off), so had to leave it again, and drive back. (Good customer service would have filled the car up with gas before they did return it finally). Again, other than Sandra, who tried her best but is just one person....everything about this experience was terrible. Consumer beware! More

Super service! They got our car in for service right on schedule and the service was completed at the promised time! They got our car in for service right on schedule and the service was completed at the promised time! More