Green Ford Inc.

The first time I took my Aviator in was to check my delayed wipers and adaptive cruise. I scheduled an appointment for 10:00 am. I called the dealership twice throughout the day to check on status an delayed wipers and adaptive cruise. I scheduled an appointment for 10:00 am. I called the dealership twice throughout the day to check on status and finally got a call back at 5:40pm saying there was nothing wrong with my vehicle. I picked it up the next day took my Manuel out and figured out myself what was wrong. Poor communication to say the least and service…I think it was over their head. Just this past week, I received two recalls on my Aviator. Again I called and left a message, after 4 days of waiting, I called again, 4 days later I received a phone call back. Thanks but no thanks. I am taking my Aviator to Montgomery Motors over an hour+ away. They answered my call and scheduled an appointment on the same day. I understand everyone is short handed, but communication goes a long way. More

Great buying process. And Danny in parts has been awesome to work with on the extras we wanted. And Danny in parts has been awesome to work with on the extras we wanted. More

It required me getting my attorney involved after 28 days in order to get my newly purchased used vehicle fixed. I was able turn pick it up after 36 days. in order to get my newly purchased used vehicle fixed. I was able turn pick it up after 36 days. More

Original service rep was pleasant. Communication wasn’t the strong point of my experience. Vehicle was in service for 1 month, called several times for update, and it was difficult g Communication wasn’t the strong point of my experience. Vehicle was in service for 1 month, called several times for update, and it was difficult getting folks to give accurate info. Charges were significantly higher than other dealership would have charged, Disappointed to learn, but happy it to have vehicle back. More

I was at the Quick Lane. I got my car serviced quickly and lady that checked me out was very pleasant I got my car serviced quickly and lady that checked me out was very pleasant More

I would never recommend this place to anyone and would never go back. My appointment was made two months in advance and my car sat there for 10 hours and not a single person looked at it. No updates all d never go back. My appointment was made two months in advance and my car sat there for 10 hours and not a single person looked at it. No updates all day and I had to rush there 15 minutes before they closed so I care wasn’t locked in for three days over the weekend. Nothing was fixed More

Great and timely servicing of my 2022 Escort. The Recall was completed as promised. Thank you for a great Job The Recall was completed as promised. Thank you for a great Job More

Yourself spending all night together trying to keep them tonight and that was changing well picked up in a shuttle van taking to the mall of Four Seasons and a couple hours good Very better shopping and ret tonight and that was changing well picked up in a shuttle van taking to the mall of Four Seasons and a couple hours good Very better shopping and return back to drop off from the shuttle and I had to wait there probably about an hour not long yet today so relax take me back to my car when I was charged and no charge it was $100 and then charge me another charge because of that shuttle it's like picking it up and I thought that was so hot thank you very forward for the expense and I will be back More

Very efficient service, neat and clean waiting area. The service agents were friendly and helpful. The service agents were friendly and helpful. More

We received recall "fix-it" letter regarding airbags for the family EDGE. A date was set up last FALL at which time a replacement airbag was to be installed. Having been called the day before, verifying the the family EDGE. A date was set up last FALL at which time a replacement airbag was to be installed. Having been called the day before, verifying the part was there and were looking to install THAT Friday, I drove to and waited for the installation to occur--only to be told 30 minutes later that the part, which had been specifically ordered FOR us--had been installed in a different vehicle on that very day Green Ford called us! To this day, now Winter, we have NOT even been contacted, and the situation is, horribly, UNRESOLVED! Is this how Green treats customers? More