Great Lakes Honda

Satisfied customer We have dealt with Great Lakes for our last 3 Accords and have been well taken care of starting with the sales experience, Lynn Snoderly, to the servi We have dealt with Great Lakes for our last 3 Accords and have been well taken care of starting with the sales experience, Lynn Snoderly, to the service side. We have had few service issues, thanks to the quality cars built by Honda. We have always been treated quickly and fairly and I would recommend Great Lakes to anyone looking to buy a Honda. Keep up the good work! More

Disappointed Very DISAPPOINTING! As a 20 year customer I am more than happy to move on. Mike Pruitt knew how to treat people and he coached his employees to do t Very DISAPPOINTING! As a 20 year customer I am more than happy to move on. Mike Pruitt knew how to treat people and he coached his employees to do the same. Since this dealership was sold in 2014 the tides have changed. My family - dad, sister, brother, uncle and my daughters have all been long time customers. Why? 1. We were treated fairly and with respect. 2. We were never talked to rudely by a sales manager or any employee. 3. The employees were polite and courteous. 4. Service was phenomenal! 5. The highest level of integrity. These qualities are priceless today! Our recent experience speaks for itself..... In turning in my leased Accord in June I was told by the sales manager, "I don't have to buy this car back from you". Now mind you we were not even negotiating a new vehicle at this point. That's how he started off our meeting. He was rude, arrogant and condescending. And we were there as returning customers! "I am discusted and ashamed of this type of service at a Honda dealership. I did meet with a general manager who apologized for the behavior and offered free stuff.... really? The owner, Joey, whom we met and leased 3 vehicles from in 2014 was made aware of this incident and didnt even try to reach out to us! I had a wonderful relationship with Mike Pruitt Honda and the service team - they treated my family and I like FAMILY! Joey, there is a certain way to treat people. Ask Mike. I will miss my friends in the service department. Sad More

Do NOT go to this dealership!!!!!! I wish I had never stepped foot on to this dealership's lot. They pushed me into a car that didn't suit my needs because its what they had on the lot I wish I had never stepped foot on to this dealership's lot. They pushed me into a car that didn't suit my needs because its what they had on the lot and wanted to meet their sales quota. They lied to me about features and didn't care about what was important to me in a vehicle. They just wanted a fast sale. They double charged me for accessories and have never gotten back to me about a refund. They left us sitting there for hours after they took our old car away and never even told us how long we would be stuck there (hours) I have driven Hondas for years and always loved them. I kept my last one for 10 years. This isn't the car I wanted - when I do get a new one, it most certainly won't be from Great Lakes. More

say anything for the sale cricketts afterwards Bought a used vehicle from them. The service manager had the extra key fob. It would be mailed to me within the week. 2 weeks later no key fob. Ev Bought a used vehicle from them. The service manager had the extra key fob. It would be mailed to me within the week. 2 weeks later no key fob. Everytime I call and ask to speak to the used car manager I get a different person. like 12 in the same week. Pathetic. All the promised followup phone calls never happen. When I bought the car one of the tires was low according to the sensor and asked them to check that out before I picked up the car. Wasn't done. Their response was because the tires took nitrogen not air and they did not have that on site. When negotiating they bashed every other dealership in the area. Claim some even took wrecked cars and washed the titles to make it look they were perfect cars. Even that one dealership was known to weld cards together and sell unsafe cars. PATHETIC with all the dealers go else where. More

Epitome of slimeball dealership We were looking to trade in our immaculate condition 2009 Ford Edge with 44k miles for a 2012 Jeep Wrangler. Our Edge books at $10k+ and they offer $8 We were looking to trade in our immaculate condition 2009 Ford Edge with 44k miles for a 2012 Jeep Wrangler. Our Edge books at $10k+ and they offer $8k. I've never been more insulted in my 30+ years of buying from dealerships. Seriously, you have to have some big stones or think people are stupid to low ball like that. Needless to say I will make sure none of my family, friends or associates give you a dime of business. I'm still in disbelief over this. More

Poor Service In January of 2017 I bought two vehicles from this dealer, a 2017 Civic and a 2006 Accord for my daughter. In February, after being driven less than In January of 2017 I bought two vehicles from this dealer, a 2017 Civic and a 2006 Accord for my daughter. In February, after being driven less than 1000 miles, the service light went on in my daughters car and the oil reading of 15% came on. Needless to say, I was not happy that the car needed an oil change after less than 1000 miles. I took the car in expecting an oil change and the service department refused. They said the car was given an oil change in November of 2016 and they "forgot" to reset the computer. I then said fine, I am still expecting the oil to be changed and they said no. The general manager, Patsy Santone, was NO help at all. He said it was a simple mistake by the service department, and he didn't sem to care that I had driven the car in to correct a mistake his service department made.. More

Great Experience Hello, The entire experience was great. The entire time it felt like the approach was win/win. Either both of us win in the deal or their was no de Hello, The entire experience was great. The entire time it felt like the approach was win/win. Either both of us win in the deal or their was no deal. Vania Hogben was especially helpful in the process. I was actually on my way, to buy a similar car, at the similar price, at another dealer. Then Vania called indicated they work out a deal in all our interests. Because I enjoyed working with her and felt she wanted the best outcome for all parties, I turned the car around and went with her. People want to work with real individuals with integrity and Vania shows this naturally. Thank you, Tim Schwan More

Great Dealership I leased a CRV and the experience was pleasant. My sales person Vania Hogben did an excellent job making my experience one that will make me return fo I leased a CRV and the experience was pleasant. My sales person Vania Hogben did an excellent job making my experience one that will make me return for my next car. More

Professional Sales Consultant I have been there and interested in new civic hatchback. The sales consultant has a lot of patience for introducing the car for me even I have not dec I have been there and interested in new civic hatchback. The sales consultant has a lot of patience for introducing the car for me even I have not decided to buy the car or not. More

Awesome Dealer I bought honda civic there and the sales, " Vania Hogben" is so nice that could help me everything from the knowledge of vehicles, maintenance to insu I bought honda civic there and the sales, " Vania Hogben" is so nice that could help me everything from the knowledge of vehicles, maintenance to insurance. I recommend the sales and great lake honda. More