Great Lakes Honda

Reliable and responsive I've been taking my Honda here for two years and +50k miles. Services have been top shelf, reliable, tesponsive, with very competitive prices, better I've been taking my Honda here for two years and +50k miles. Services have been top shelf, reliable, tesponsive, with very competitive prices, better than dealers in Cuyahoga County that I've used. More

Had excellent care by sales person Charlie and lease person Would recommend sales person Charlie who took great care in seeing through the deal I wanted. I leased for the first time and he made the transition s Would recommend sales person Charlie who took great care in seeing through the deal I wanted. I leased for the first time and he made the transition smooth. Thanks to prior sales person Patty who was busy but recommended him. More

Friendly, good selection The people were friendly and they had a decent amount of cars to choose from. My only gripe was that it was a little time consuming The people were friendly and they had a decent amount of cars to choose from. My only gripe was that it was a little time consuming More

Oil change 8/29 Sandra was courteous and took the care of the oil change even though I was a little early.. She was very busy, but took time to review everything.whe Sandra was courteous and took the care of the oil change even though I was a little early.. She was very busy, but took time to review everything.when done. More

Great place for your service Great service and friendly people. Justin was very helpful in getting my car the service it needed and letting me know about potential work I might n Great service and friendly people. Justin was very helpful in getting my car the service it needed and letting me know about potential work I might need in the future. More

Used to be great but worse each time I visit This used to be a really nice dealership but it has been getting worse and worse over the past two years. Employees everywhere, but little eye contact This used to be a really nice dealership but it has been getting worse and worse over the past two years. Employees everywhere, but little eye contact or engagement with customers. They are standing around talking to each other and the only time I saw hustle was when someone made popcorn in the customer waiting area. They employees quickly ate each and every piece before I had a chance to think about getting some. Pricing is high also...charged me over $100 when I had a warning light on that I later learned that Autozone could have done in 5 minutes for free. I called disappointed about this and asked if I did the $900 repair, would they credit the $107+ toward my bill. I was quickly told that that wasnt how it works. This left me feeling taken advantage of.... More

Great customer service One of the managers, Nick, was great to work with. He was fair, knowledgeable, friendly and understanding. I would recommend them for your next servic One of the managers, Nick, was great to work with. He was fair, knowledgeable, friendly and understanding. I would recommend them for your next service. More

Great customer service My Salesrep Jaime went above and beyond to accommodate us. I will highly recommend Jaime to anyone I know that is looking for a car. Brittany was als My Salesrep Jaime went above and beyond to accommodate us. I will highly recommend Jaime to anyone I know that is looking for a car. Brittany was also very helpful and a pleasure to work with along with Johnny. More

I had a oil change and tire rotation They were friendly at the service area. They did an oil change and tire rotation within an hour. The person that greeted us was super friendly. They were friendly at the service area. They did an oil change and tire rotation within an hour. The person that greeted us was super friendly. More

my Quest for a good car I came in hoping for a good car and left with a great car . Thank you so much Renee Serino. You were very helpful and answered all of my questions. I I came in hoping for a good car and left with a great car . Thank you so much Renee Serino. You were very helpful and answered all of my questions. I didn’t feel pressured into taking just any car. I love my 2016 Honda Accord. I have recommended you personally to my friends for all their future auto purchases. I told them all they won’t be disappointed. Thanks again Renee you are the best. Rustee/ Edwin Hendrigsman More