Great Lakes Honda

Awesome the best dealer I've been to in a long time Everybody i dealt with at the dealership today was great Beth was amazing couldn't ask for anyone better she showed me all the features on the car ver Everybody i dealt with at the dealership today was great Beth was amazing couldn't ask for anyone better she showed me all the features on the car very nice More

The sales representative and other staff were efficient Everyone with whom I dealt was helpful and friendly. The scratch on the car (prior to our purchasing it) was repaired very well. Clean show room. Everyone with whom I dealt was helpful and friendly. The scratch on the car (prior to our purchasing it) was repaired very well. Clean show room. More

Great personal service during my families tragedy! My wife passed away in late July from cancer. I have a 2018 CRV lease and my wife had a 2017 Accord lease with 14 months remaining on the lease. Gavin My wife passed away in late July from cancer. I have a 2018 CRV lease and my wife had a 2017 Accord lease with 14 months remaining on the lease. Gavin Lake, General Manager and Jaron Irons, Used Car Manager learned of my predicament. The carefully evaluated the condition of our Accord, the low mileage and offered to buyout the lease. This was totally an unexpected blessing! Great Lakes Honda is in the "People Business", as well as the car business. I would recommend Great Lakes to anyone looking for a new or used Honda and great service! They went above and beyond for me and my family. We are extremely satisfied with their integrity and outstanding services. More

Efficient service visit. I needed a simple oil change and tire rotation. It was easy to make an appointment. The work was done quickly and the dealership has good doughnuts fo I needed a simple oil change and tire rotation. It was easy to make an appointment. The work was done quickly and the dealership has good doughnuts for those waiting. More

Reliable and responsive I've been taking my Honda here for two years and +50k miles. Services have been top shelf, reliable, tesponsive, with very competitive prices, better I've been taking my Honda here for two years and +50k miles. Services have been top shelf, reliable, tesponsive, with very competitive prices, better than dealers in Cuyahoga County that I've used. More

Had excellent care by sales person Charlie and lease person Would recommend sales person Charlie who took great care in seeing through the deal I wanted. I leased for the first time and he made the transition s Would recommend sales person Charlie who took great care in seeing through the deal I wanted. I leased for the first time and he made the transition smooth. Thanks to prior sales person Patty who was busy but recommended him. More

Friendly, good selection The people were friendly and they had a decent amount of cars to choose from. My only gripe was that it was a little time consuming The people were friendly and they had a decent amount of cars to choose from. My only gripe was that it was a little time consuming More

Oil change 8/29 Sandra was courteous and took the care of the oil change even though I was a little early.. She was very busy, but took time to review everything.whe Sandra was courteous and took the care of the oil change even though I was a little early.. She was very busy, but took time to review everything.when done. More

Used to be great but worse each time I visit This used to be a really nice dealership but it has been getting worse and worse over the past two years. Employees everywhere, but little eye contact This used to be a really nice dealership but it has been getting worse and worse over the past two years. Employees everywhere, but little eye contact or engagement with customers. They are standing around talking to each other and the only time I saw hustle was when someone made popcorn in the customer waiting area. They employees quickly ate each and every piece before I had a chance to think about getting some. Pricing is high also...charged me over $100 when I had a warning light on that I later learned that Autozone could have done in 5 minutes for free. I called disappointed about this and asked if I did the $900 repair, would they credit the $107+ toward my bill. I was quickly told that that wasnt how it works. This left me feeling taken advantage of.... More

Great place for your service Great service and friendly people. Justin was very helpful in getting my car the service it needed and letting me know about potential work I might n Great service and friendly people. Justin was very helpful in getting my car the service it needed and letting me know about potential work I might need in the future. More