Grayson Hyundai Subaru - Service Center

I was misled during purchase to believe 24 months of service was included. Paper provided with car describes said service. Today after driving 90 miles for the first oil change and tire rotation, I was service was included. Paper provided with car describes said service. Today after driving 90 miles for the first oil change and tire rotation, I was told the service is only included if you paid full MSRP. Who is there right mind would pay full MRSP for a vehicle? Someone lied! I will NEVER do business with Grayson Subaru again and I will warn everyone I know! More

Our 2013 Outback experienced a road hazard issue with one of the tires. We picked up a piece of metal that sliced the tire. It could not be patched and required replacement. Grayson helped us out by applying of the tires. We picked up a piece of metal that sliced the tire. It could not be patched and required replacement. Grayson helped us out by applying the Subaru Gold protection which replaced the tire for free. They were responsive to the emergency repair and had my wife back on the road within hours. Additionally, they found three minor chips in the windshield and repaired them for a very reasonable price. We appreciated the proactive nature of this service recommendation. More