Grayson Hyundai Subaru - Service Center

Grayson Hyundai has the worst customer service EVER! !! Car was towed there after the engine shut down due to a computer malfunction. Multiple phone calls but can't ever talk directly to anyone in the s !! Car was towed there after the engine shut down due to a computer malfunction. Multiple phone calls but can't ever talk directly to anyone in the service center and noone returns messages. I was lied to multiple times about the progress of work on my car only to be told 3 weeks later to come pick it up and there's nothing they can do to help me. UNBELIEVABLE!! More

My 2020 Subaru Outback was in a fender bender in Febuary. It's now June and my car still hasn't been fixed. Every time I call to check on it, I'm told it will be about 2 more weeks. It's now June and my car still hasn't been fixed. Every time I call to check on it, I'm told it will be about 2 more weeks. More

Door lock was messed up and after 5 months and multiple trips to dealership to get it fixed, multiple phone calls, employees hanging up on me and refusing to let me speak with the service manager, multiple trips to dealership to get it fixed, multiple phone calls, employees hanging up on me and refusing to let me speak with the service manager, multiple phone calls to the general manager I finally got my car fixed. It's also a 1 hour drive each way to get to the dealership. Service department is horrible More

The absolute most excellent service department in Knoxville! The absolute - without a doubt - the best place to take your car for service. And the absolute most awesome place to buy a new car! Knoxville! The absolute - without a doubt - the best place to take your car for service. And the absolute most awesome place to buy a new car! More

Terrible Service Dept I bought my Crosstrek in Nov of 2018. I have yet to get into this dealership for service since no one answers phone calls whenever I try to call. I bought my Crosstrek in Nov of 2018. I have yet to get into this dealership for service since no one answers phone calls whenever I try to call. Most recently, my console lid started to show a defect. I sent an email to the dealership manager and then I finally was able to speak to a rude service advisor. I was told my console lid would be ordered on 6/19 and I would receive a call when it arrived. Here we are 7/8 and I haven't heard a peep from anyone. I tried calling to check and wasn't able to get through. I sent an email to the service advisor and the manager again and no reply. This dealership needs to work on communication better. If I was interested in buying a car, I'll bet someone would be answering the phone. More

**AVOID AT ALL COSTS** I always take my car to the dealer because I believe they provide quality service and are more honest about what repairs your car needs. Not here. I c I always take my car to the dealer because I believe they provide quality service and are more honest about what repairs your car needs. Not here. I called for an oil change, was quoted $35.95 and then charged $60. My car takes synthetic oil yet somehow these brainless techs put conventional oil in. The service was slow (almost 2 hours for an oil change when I had an appointment) and they didn't even reset the service interval on my car. Bottom line, unethical, immoral and terrible service! More

Service with a heart Worried about why my windshield cleaning fluid would not work, my brother-in-law took the vehicle to Grayson and James Booker worked on it. He easily Worried about why my windshield cleaning fluid would not work, my brother-in-law took the vehicle to Grayson and James Booker worked on it. He easily found the reason and gave excellent service... Thank YOU More

excellent service department Grayson's service department shows professionalism from beginning to end of the vehicle service procedure. Fast, courteous, clean, and orderly, with f Grayson's service department shows professionalism from beginning to end of the vehicle service procedure. Fast, courteous, clean, and orderly, with free coffee while you wait. More

My service needs Steve gave excellent information concerning my service needs and the estimated cost. He updated me as the service was proceeding and kept me well info Steve gave excellent information concerning my service needs and the estimated cost. He updated me as the service was proceeding and kept me well informed. More

Extended warranty pays off My service advisor Brandon was very helpful My SUV repair work was handled thru my extended warranty I was very happy with that brandon suggested re My service advisor Brandon was very helpful My SUV repair work was handled thru my extended warranty I was very happy with that brandon suggested repairs that need to be done. More