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Grayson Hyundai Subaru - Service Center

Knoxville, TN

1.6
34 Reviews

34 Reviews of Grayson Hyundai Subaru - Service Center

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December 23, 2024

Terrible service department & management. Choose another dealership believe me they’ll screw you over. Then deny it🙄 More

by MClan24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hayden & assistant manager
December 16, 2024

Worst dealer in Knoxville, during the purchase they kept trying to run up the listed price, and blamed COVID-19, When we had finished signing the paperwork and got home they had added over $500 back in, had More

by Ken.epling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not recall
Dec 16, 2024 -

Grayson Hyundai Subaru responded

The car was here and there were no warning lights on. We did have a tech check all 4 sensors and found they were working and giving signals as they should. We informed the her that the cooler weather can cause the light to come on and if it came back on to bring to back to us.  Her husband called and wanted the sensors replaced. We cannot do this unless we confirm we have a bad sensor, which at this time, all sensors are working as they should.

November 07, 2024

UPDATE: I received a condescending, misleading response from Grayson Hyundai below. For the record Grayson - you were lied to and completely mistaken about what actually happened - you should really inves More

by jv.mc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
November 04, 2024

If I could give the service center a zero I would! The first incident was a bad battery on a car two years old. They kept my car for three days saying they had to hook it up to show the battery was ba More

by Dissatisfied
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavin Aldrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service, Brad the manager score of zero
September 12, 2024

3 reasons to choose Grayson Subaru: Hayden in Service, Abigail in Sales & Joe Fowler in Management. This team is everything you need for buying and maintenance! Hayden is awesome at taking care of anythi More

by SubaruDad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hayden, Abigail, Joe
April 06, 2024

The service department is an atrocity. The service advisors (specifically Mark and Fidel), along with the service manager (Brad) are either completely clueless, or bold-faced liars who car More

by Disappointed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark, Fidel, Brad
October 30, 2023

This dealership sucks. I’m so mad 😡 I can’t ever explain the headache. I’m 71 female from SC my car over heated in Tennessee when I went to drive my brother to some surgic More

by Roxann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad and Adam
October 28, 2023

My rating is actually a ZERO! I have owned two Subaru models and enjoyed the cars. Never thought I would own another type of vehicle until working with Grayson in Knoxville Tn. More

by Disappointed customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom, and Ashley, and the Owner
September 28, 2023

Was on hold 15 minutes before someone answered the phone. No apologies were offered. Spoke with head of service department Mike and received no satisfactory response. Finally spoke with the General Manager W More

by salleydog14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike and Walter
April 16, 2023

This dealership overcharges for an oil change. I have been using the Hyundai service department to perform my regular oil changes since I bought my car because of their convenience, and I know wha More

by AW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
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