Grayson Hyundai Subaru - Service Center

UPDATE: I received a condescending, misleading response from Grayson Hyundai below. For the record Grayson - you were lied to and completely mistaken about what actually happened - you should really inves from Grayson Hyundai below. For the record Grayson - you were lied to and completely mistaken about what actually happened - you should really investigate before you end up in a serious lawsuit. I will forward your response to Hyundai USA and my attorney. I was not there to be professional. I was not there to be scolded, lectured to, or reprimanded. I was there to pick up my car after warranted service. I was your customer. Period. Full stop. I explained to Josh jerkyman exactly what I wrote - I have already adressed the issue with Wolfchase and Hyundai, yet it is still a problem beyond my cause or control. Josh decided to pick a fight with me over "no more oil changes". You may charge $75 or so - the actual cost may be about $30 or so. You have lost a customer FOREVER and created a lawsuit for you, Hyundai USA and Wolfchase Hyundai over about a $40 missed profit. Who is unprofessional I ask you? Josh lied about what actually happened. Further reasons for ALL KNOXVILLIANS to avoid your dealership. Original post: Well I suffered a miserable experience with Josh at Grayson Hyundai Service today. Apparently Josh is the militant, antagonistic gatekeeper of service contracts. I was more or less scolded while he informed me this was my last oil change in the service contract because I had come in sooner for oil changes than I was supposed to. In a 5 minute provacation this jerk told me I wasn't the original owner, that a car with 15,000 miles is a used car, and that I am "lucky I found a car to buy for $35,000". He was whining about HAVING to pay $87,000 for some truck. Well - I am the ONLY owner of my car; I bought it with 15 miles (not 15k you jerk!); and maybe $35,000 isn't a lot of money to you, Josh, but it was to me. And you were wrong about the contract. And you were a jerk. Folks every single Hyundai or Kia dealership I have been to besides Grayson is nicer, and the employees seem to care more about your business and relationship than trying to impress the cute associate that was standing next to him or argue over future oil changes. It wasn't even necessary to bring it up except to pick a fight. It is worth it to drive across town or to a different city. I will never go back to Grayson Hyundai. Josh - Hyundai USA will be calling soon! Response from the owner 59 minutes ago All Josh noted was that you were not noted as the original owner on the VIS - Vehicle information system that we pull. Technically, Hyundai only allows the free oil changes to the original owner and while you may have bought it new, the dealer you bought it from has someone else as the original owner. The dealership you purchased from has someone else listed as the original owner so Hyundai would not let us submit for the oil change reimbursement. Even today, you still do not show as the original owner in the Hyundai system on your Santa Cruz (a conversation you may want to have with Wolfchase Hyundai). You do show as the current owner, but someone else's name shows as original owner. While your language in the review (and how you spoke to our employees) is unprofessional and uncalled for (not to mention your spin on the encounter), Josh does have responsibility to make sure the paperwork lines up so we can be reimbursed for the service. We appreciated your service visits and am sure you next dealership will be great to service with. More

If I could give the service center a zero I would! The first incident was a bad battery on a car two years old. They kept my car for three days saying they had to hook it up to show the battery was ba The first incident was a bad battery on a car two years old. They kept my car for three days saying they had to hook it up to show the battery was bad and replace it at no cost. I was forced to pay for a rental for three days. They said I could get reimbursed. I started a case number for it and was told I needed the paperwork to show they had my car and what they did to it for my reimbursement.Bead was very rude and finally said he would email the paperwork. I never received it, not even in my spam. I was told after three days that they hooked up my car, the battery was charging, and I could come get it. The first time I turned off, the car it would not start. I took it to auto zone, they checked it and the battery was bad. I paid for a new battery and the car has started every time. I am going to the dealership in person to try and get my paperwork for reimbursement. The second incident was the check engine light came on with a message on my screen to have it checked. Again this is just a two year old SUV with regular maintenance. Brad was rude again and I was told it would be December before they can check it and provide a car . I was offered an appointment by the girl in the service area.. I told her I would do that if they would guarantee me that they would diagnose it that day. I was told an appointment meant nothing, that it was like taking a number at a DMV. I was not asking for the problem to be corrected, just that they had a diagnosis. My father bought his vehicles there, my children, and myself as well due to the great service on both the sales and service side. I can assure you another vehicle will not be bought at that dealerships More

3 reasons to choose Grayson Subaru: Hayden in Service, Abigail in Sales & Joe Fowler in Management. This team is everything you need for buying and maintenance! Hayden is awesome at taking care of anythi Abigail in Sales & Joe Fowler in Management. This team is everything you need for buying and maintenance! Hayden is awesome at taking care of anything service related. Just call and he will set you up! Abigail is one of the best salespeople I have ever worked with! She is knowledgeable, kind and absolutely believes in getting the best deal possible for ALL of her customers! Joe keeps everything running smooth! He used to be in sales when I bought a previous car and he still remembered the family and made sure we were taken care of once again! More

The service department is an atrocity. The service advisors (specifically Mark and Fidel), along with the service manager (Brad) are either completely clueless, or bold-faced liars who car The service advisors (specifically Mark and Fidel), along with the service manager (Brad) are either completely clueless, or bold-faced liars who care nothing about the people whose money they are intent on taking. Either way, do yourself a favor and drive the extra hour to a dealership worth visiting More

This dealership sucks. I’m so mad 😡 I can’t ever explain the headache. I’m 71 female from SC my car over heated in Tennessee when I went to drive my brother to some surgic I’m so mad 😡 I can’t ever explain the headache. I’m 71 female from SC my car over heated in Tennessee when I went to drive my brother to some surgical things done. On my way home so I got to the motel and had my car towed there. I told them the over heating light was flashing.red and blue. They said they would run a diagnostic on it and that would be $165.00 Then Adam came and told me the engine was blown and it would cost $8,000-10,000 to replace. I knew they were lying The tow truck guy delivered me and my car 1:00 in the afternoon. I was there until 7:50 at night. My brother came and picked me up and took me back to Greenville SC Three hours then he drove straight back to his home in Tenn. The next I googled what would make the red and blue light flash. I called my brother and told him what that meant and he called Auto Zone ask if they had the part. It was only $23.00 for the part. He drove back to the dealership and had that part put on my car in fifteen minutes. He left his truck next door. Made sure it was okay with owner. Drove my car to me and I’ve been driving it for over two weeks no issues. Then the next day my daughter drove him back to Tennessee to his truck in Knoxville. We have tried for two weeks to get our money back. They keep telling us they will check on it and call us back. NO CALLS back. What a bunch of crooks. I am reporting them to the better business. I couldn’t look myself in the mirror if I treated people the way they. As far as I’m concerned the dealership in sale is just as much to blame as the service manager (Brad) Adam in service was so rude to me. It’s not about the money.it’s how they are stealing money from families that can’t afford sometimes to buy food. I’m done trying to call them anymore. I just had three major surgeries and I don’t need this kind of stress. Roxann Bowker Greenville SC More

My rating is actually a ZERO! I have owned two Subaru models and enjoyed the cars. Never thought I would own another type of vehicle until working with Grayson in Knoxville Tn. I have owned two Subaru models and enjoyed the cars. Never thought I would own another type of vehicle until working with Grayson in Knoxville Tn. If your car needs work, be prepared for months of endless lies as they string you along saying they are working on your vehicle, when in fact they are doing nothing. Our car was wrecked May 2023, as of November 2023, it’s still being worked on. We gave up and traded for a KIA this week. Thank goodness for the KIA dealer willing to do a trade knowing the terrible situation Grayson Subrau put us in. The cost of all of this is tremendous, financially and emotionally. Very important note is my husband called the owner of dealership, he had ZERO interest in helping. Of course there was plenty of conversation regarding where the last $500 they feel due them, is coming from. I wish they would have cared as much about us as customers as they do their almighty dollar. More

Was on hold 15 minutes before someone answered the phone. No apologies were offered. Spoke with head of service department Mike and received no satisfactory response. Finally spoke with the General Manager W No apologies were offered. Spoke with head of service department Mike and received no satisfactory response. Finally spoke with the General Manager Walter and he was condescending, arrogant, and completely uninterested in satisfying a customer. I’m going to stick with Toyota where I am valued as a customer. After reading several of the reviews, it seems there is definitely a problem at this dealership. More

This dealership overcharges for an oil change. I have been using the Hyundai service department to perform my regular oil changes since I bought my car because of their convenience, and I know wha I have been using the Hyundai service department to perform my regular oil changes since I bought my car because of their convenience, and I know what the service cost is for my vehicle. This location charged me 1.5 times what I have been paying at Hyundai dealerships. Go to another dealership and avoid this location’s price gouging. More

Unlike other reviews for Grayson, we had an excellent experience with Mike Signore in the service department. My older husband had a miscommunication when setting up our service. Mike was understanding experience with Mike Signore in the service department. My older husband had a miscommunication when setting up our service. Mike was understanding and made the whole situation much better, even when he did not have to do it. I really appreciated his help and will definitely be returning for our future service needs. More

They are horrible! Have had my car for over a month for a bumper repair. Didn't look at the car for 3 weeks and no the rental time has lapsed. No one would call me back Have had my car for over a month for a bumper repair. Didn't look at the car for 3 weeks and no the rental time has lapsed. No one would call me back about the car before the rental lapsed. Now they are trying to make me pay for the additional rental days. DO NOT GO HERE!!! More