Grayson Hyundai Subaru

Great price; dealt with online sales (Seth Hart) for vehicle; disappointed because things were not done like we were told they would be, i.e., Seth was not working on the day we drove 4+ hours to buy ve vehicle; disappointed because things were not done like we were told they would be, i.e., Seth was not working on the day we drove 4+ hours to buy vehicle after we had been dealing with him for about 2 wks via phone/email (and he knew we were coming), vehicle was not ready to leave the lot on same day as we were told it would be, had about a 2 hour wait to see Business Manager (Randy) to complete the deal, was not notified by Seth that one specific vehicle we were driving 4+ hours to drive had sold on prior day. All in all, excellent price--Keith C. was awesome and did everything he could to make our experience a good one---dealership delivered the car to us to make up for it not being ready. Would we go back to Grayson? For sure! Just be prepared to wait & encounter "bumps in the road" along the way. More

We just purchased a new 2012 Sonota from Robert at Grayson Hyundai - he was the best!! The transaction was so simple because the staff was first class and didn't try to play with numbers. The deal was Grayson Hyundai - he was the best!! The transaction was so simple because the staff was first class and didn't try to play with numbers. The deal was the deal.. then even after we had a deal, they went back and saved us even more!! Easy buying experience - I would greatly recommend and will be buying more vehicles in the future from them for sure. More

I contacted Grayson on the internet about a vehicle and was contacted by Seth Hart by phone the same day and was told the vehicle in question was available and in excellent condition. We were advised that was contacted by Seth Hart by phone the same day and was told the vehicle in question was available and in excellent condition. We were advised that we should meet with Dennis Brooks who would handle our questions and sale. What a pleasant surprise to discover that the Forester was nicer that expected, immaculate in every way and Dennis answered every question about the vehicle. We did the obligatory price haggling thing and settled on a price that suited us. We were turned over to Randy Carter, business manager, who explained all our options, never pressured us and treated my wife and I with the utmost respect. Overall, we're very pleased with the vehicle and were absolutly pleased with the three gentlemen we dealt with, very professional, courteous and helpful in every way. What more could one ask for? We drove 150 miles to buy a vehicle and I'll do it again for my next Subaru, directly to Grayson. More

CL AND KEITH WERE VERY HELPFUL AND WE ENJOYED THE BUYING OF OUR NEW VERACRUZ. WE TEST DROVE SEVERAL AND FOUND THE ONE WE LIKED THE BEST. THE NEGOTIATION PROCESS WAS VERY SUCCESSFUL. OF OUR NEW VERACRUZ. WE TEST DROVE SEVERAL AND FOUND THE ONE WE LIKED THE BEST. THE NEGOTIATION PROCESS WAS VERY SUCCESSFUL. More

The sales staff was very knowledgable and friendly. They provided me with more information than I was able to find online and were honest about what they felt were the strengths and weakness of the various provided me with more information than I was able to find online and were honest about what they felt were the strengths and weakness of the various modles. They were also very relaxed and didn't pressure when I need a few days to consider other options. More

This is the fourth Subaru we have bought from this dealership - experienc has always been excellent. John has always been very helpful to us. Service experience has Ben good thus far. dealership - experienc has always been excellent. John has always been very helpful to us. Service experience has Ben good thus far. More

Was well satisfied with the salesperson Steve Rhea and the price of the vehicle.It was a very non pressure environment which works well for us and allowed us to make a very good informative decision on ou the price of the vehicle.It was a very non pressure environment which works well for us and allowed us to make a very good informative decision on our purchase. The only negative that we have is that the car only came with one key and no key fob for the keyless entry.If we would have known this before purchase we would have negotiated it in the price.It took several trips from our house in Gatlinburg Tn. to knoxville Tn. and a total cost of over $200.00 for the key, key fob and programing, plus the fuel and time involved.We were frustrated because when we bought the key we weren't told there would be an additional charge for programing the key that we bought from the dealership. That being said they did give us a discount on the programing of the key and the key fob. Our experiance would have been better if the car would have come with 2 sets of keys and a key fob for the keyless entry that came with the car.I guess the next time we will ask questions about keys and not assume that because we were buying from a dealer that the car would have 2 sets of keys and a key fob for the keyless entry that originally came with the car. More

Very easy buying experience. Both salesmen I dealt with were very professional and friendly. The assistant helping one of the salesmen, Hannah, also very helpful, professional, and friendly. The only neg were very professional and friendly. The assistant helping one of the salesmen, Hannah, also very helpful, professional, and friendly. The only negative I have is that the finance manager is a very overbearing and demeaning on buying the optional warranty. Did not care for his tactics very much. Otherwise very good experience with this dealership and would return. More

I recently co-purchased a 2012 Outback Limited from Grayson. I am 70 years old and have purchased many cars in my life. The buying experience with Seth and Dennis at Grayson, was by far, heads above an Grayson. I am 70 years old and have purchased many cars in my life. The buying experience with Seth and Dennis at Grayson, was by far, heads above any other. We were treated with respect and courtesy and with no pressure from start to finish. We drove from Sylva, NC to purchase a car from Grayson because Seath had gone out of his way to get the car we wanted at the price we were willing to pay. When we arrived and met with Dennis, we could have not been more pleased. He is a great person and very professional. I can not remember the name of the finance person, but while he was professional, had he been the first contact with Grayson, I would have bought somewhere else. I'm not complaining, he did his job, but the connection was not there. Thank you Grayson, I will recommend your dealership to everyone. Glenda Armstrong Sylva, NC More

I found my used car on-line and called Grayson's and worked out the details of the deal on the phone. The staff was incredibly friendly and very helpful. Three days later I flew down to Knoxville, insp worked out the details of the deal on the phone. The staff was incredibly friendly and very helpful. Three days later I flew down to Knoxville, inspected the car, it was nicer than I originally thought it would be. I purchased the car and drove back to Vermont! I will definitely deal with Grayson Dealerships again, it was a pleasant easy car buying experience. Thank you Keith for your honesty and pleasant demeanor throughout the entire process. More