Grayson Hyundai Subaru

We love our 2009 Outback, but will never go to Grayson again. It was sold to us as a Certified Pre-Owned vehicle, but there were several items on the 100-point checklist that were obviously not checked, s again. It was sold to us as a Certified Pre-Owned vehicle, but there were several items on the 100-point checklist that were obviously not checked, such as the cabin air filter, which obviously had never been changed. A problem with the car just a few weeks after purchase required a flatbed tow back to the dealer. I had to call a private tow company because I couldn't get anyone from Grayson on the phone, after trying several numbers several times. Upon arrival, the Pre-Owned Manager treated me flippantly and didn't seem concerned that a car they just sold a few weeks earlier wouldn't even start. Later, the headlights seemed out of alignment, but they insisted they were correct. However, a Subaru dealer in another state (VT) confirmed they were misaligned and promptly fixed them. The VT dealer also addressed an outstanding recall on the brake line that seems should have been addressed by Grayson when I bought the car. More

Great place to purchase, service and come to for a fair deal. The sales staff has been very abliging and made my purchase of a 2014 Outback very pleasant. Seth, the internet man, has been great. Connected deal. The sales staff has been very abliging and made my purchase of a 2014 Outback very pleasant. Seth, the internet man, has been great. Connected even at home. He answered my questions sent me listings and sealed the deal for me.. More

After many weeks of shopping on-line (including from overseas) among several Hyundai dealers, Grayson made me a very attactive offer. It was on exactly the vehicle i was looking for (except for color), overseas) among several Hyundai dealers, Grayson made me a very attactive offer. It was on exactly the vehicle i was looking for (except for color), a 2013 Accent Hatchback manual, which apparently was a bit difficult to find. They did a "dealer trade" with another Hyundai dealership in a neighboring state. The sales price, which included a rebate, was slightly less than the Kelly Blue Book "Fair Purchase Price" found on-line. All my dealing was done by e-mail (beginning when I was still living overseas) or, toward the end, by telephone. At the time, I had just relocated to western North Carolina, but it was well worth the 2-hour drive to Knoxville to conclude the deal -- the first time I had met the folks in person OR seen the car! Grayson is even reimbursing me for the $50 drop fee to leave my rental car there in Knoxville! I could not be more pleased with the entire experience. Other dealers just did not seem serious about finding me the car I was looking for. More

I had the best Experience With Grayson Hyundai. They really worked with me to get my new car..I told them up front my credit was not that good. And I would need a cosigner. I also still owed money to my really worked with me to get my new car..I told them up front my credit was not that good. And I would need a cosigner. I also still owed money to my trade in that I had borrowed money against. They said they would see what they could do. Ive been to other car dealers a week before and none of them really did the hard work that the Grayson Hyundai team did. If I could give 20 stars to Scott (salesman) for working so hard to make sure I got the car and the trade in I wanted And going over with me everything on the new car I needed to know.. Thank you so much Hyundai Team for a very satisfied customer. More

I was misled during purchase to believe 24 months of service was included. Paper provided with car describes said service. Today after driving 90 miles for the first oil change and tire rotation, I was service was included. Paper provided with car describes said service. Today after driving 90 miles for the first oil change and tire rotation, I was told the service is only included if you paid full MSRP. Who is there right mind would pay full MRSP for a vehicle? Someone lied! I will NEVER do business with Grayson Subaru again and I will warn everyone I know! More

Our 2013 Outback experienced a road hazard issue with one of the tires. We picked up a piece of metal that sliced the tire. It could not be patched and required replacement. Grayson helped us out by applying of the tires. We picked up a piece of metal that sliced the tire. It could not be patched and required replacement. Grayson helped us out by applying the Subaru Gold protection which replaced the tire for free. They were responsive to the emergency repair and had my wife back on the road within hours. Additionally, they found three minor chips in the windshield and repaired them for a very reasonable price. We appreciated the proactive nature of this service recommendation. More

We did expereince a slight problem in which the car was released without a temp dealer tag. Neal caught the issue quickly and we returned the next day to pick it up. Luckly we were not cited by the police. released without a temp dealer tag. Neal caught the issue quickly and we returned the next day to pick it up. Luckly we were not cited by the police. We did experience a problem with the Homelink set up. However, Seth was very helpful with some addiitonal set up info and forums that assisted in getting the system to function. More

This was our first Subaru purchase. John and Seth were both very friendly, attentive and informative. We received thorough answers for every question we had. We enjoyed John's short tutorial on how to use both very friendly, attentive and informative. We received thorough answers for every question we had. We enjoyed John's short tutorial on how to use/set the Impreza's special features, like Bluetooth, HD radio and even the moonroof, as well as other valuable advice. We LOVE our new Subaru! More

CJ is the most honest and helpful salesman I've ever dealt with. I had such a good and positive experience with him and his excellent service that I bought a second car from him for my wife! CJ worked dealt with. I had such a good and positive experience with him and his excellent service that I bought a second car from him for my wife! CJ worked very hard both times to negotiate the best deal I could get from any dealer in the region. More

The sales staff at Grayson Hyundai Subaru made shopping for a new car an enjoyable experience. Freddy, our salesman, was most helpful! When we were ready to take the car a man named Zeke was very informati for a new car an enjoyable experience. Freddy, our salesman, was most helpful! When we were ready to take the car a man named Zeke was very informative and showed us how all the features worked. A few days after we got the car, I had a problem with my cellphone connecting to the Blue Tooth feature. The service department was great in solving the problem (I can't remember the names of the men but they were extremely helpful and didn't stop until the problem was solved). More