Grayson Hyundai Subaru

Worst dealer in Knoxville, during the purchase they kept trying to run up the listed price, and blamed COVID-19, When we had finished signing the paperwork and got home they had added over $500 back in, had trying to run up the listed price, and blamed COVID-19, When we had finished signing the paperwork and got home they had added over $500 back in, had I not caught this they would have let it go, they did refund after a bit of complaining, with a 15,000 $ down payment and a pre-approved loan you think they would have been a bit more professional to deal with . Then we started having issues with the tire pressure sensors. My wife a small mature lady told them at least three times and they continued to tell her there was nothing wrong, when I inquired they wanted to blame her for not explaining it well enough to them REALY !! BLAME THE CUSTOMER, that makes sense not!! When presenting it to them again, myself, it was intermittent, again it was my wife's fault for not explaining it correctly. No one introduces themself when answering the phone. And it is obvious if you have a challenge to work through or an issue, not one person wants to help the customer .. trying to speak to a manager or someone in charge always excuses why you can not talk to them. We now have $1,200 in new tires put on a car under warranty. Don't be fooled by other comments. If you are a lady or an older person, you can guarantee they will try to take advantage of you if they can!! our sensors still go off intermittently, but most times once you turn the car off and on it goes away on a short trip they did it twice, but again it just goes away on its own as well. I asked to replace the sensors because it is so intermittent, and then they blamed Subaru stating they would not allow this because they could not find a problem through the self diag, codes As former director of global service operations, I UNDERSTAND ALL TO WELL SELF DIAGNOSTICS, AND INTERMITTENT CHALLENGES FOR TECHS ... I WOULD NEVER PUT A CUSTOMER OFF AS THEY DID and play the blame game. I can assure you we will tell everyone we know!!! NEVER BUT FROM THIS DEALER !! More

I found the best car salesman; no joke. Terran became a friend in a matter of hours. I felt honesty. I felt empathy, for two seniors trying to navigate buying a new car, after 11 years. I Terran became a friend in a matter of hours. I felt honesty. I felt empathy, for two seniors trying to navigate buying a new car, after 11 years. I felt caring, when we left the showroom at night. He was concerned with our route home, set up my navigation system to the easiest route. He played traffic cop, in the middle of the side street to help us exit. He listened to what I wanted, found the car suited to my wants and needs. He also got us the best deal. Thank you for a great adventure. More

Jimbo and Tyler were incredible. I talked to four dealerships about our specific TR WRX we were looking for. Tyler offered the best trade and was very honest and up front. He did not I talked to four dealerships about our specific TR WRX we were looking for. Tyler offered the best trade and was very honest and up front. He did not even need to see our trade in person. All the other dealers thought I was making Tyler’s offer up! We drove 1.5 hours to trade. Although Tyler was willing to deliver (my son wanted to drive back home in his car). Awesome and easy experience. I’ve bought over 50 cars and this was the best so far. More

Excellent experience. From internet customer service to management calls/texts/followup and the salesman was most helpful as well. From internet customer service to management calls/texts/followup and the salesman was most helpful as well. More

Tyler at Grayson Subaru took my fear out of car buying! He made it painless and easy and set me up in a fantastic new car! He made it painless and easy and set me up in a fantastic new car! More

1st purchase from this dealer, excellent experience. would highly recommend. very efficient and friendly. no games would highly recommend. very efficient and friendly. no games More

This is my third purchase. Will buy all vehicles from them. So easy to work with. Will buy all vehicles from them. So easy to work with. More

We had a great experience working with the staff, especially Larry. All were professional, friendly, and courteous. They have a large selection of vehicles. especially Larry. All were professional, friendly, and courteous. They have a large selection of vehicles. More